Graham Dagnall
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Graham Dagnall Email & Phone Number

Head of Call Centre | Operations Management | Claims Management at Bond Turner
Location: Greater Liverpool Area, United Kingdom 7 work roles 2 schools
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Current company
Bond Turner
Role
Head of Call Centre | Operations Management | Claims Management
Location
Greater Liverpool Area, United Kingdom
Company size
160 employees

Who is Graham Dagnall? Overview

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Quick answer

Graham Dagnall is listed as Head of Call Centre | Operations Management | Claims Management at Bond Turner, a with 160 employees, based in Greater Liverpool Area, United Kingdom. AeroLeads shows a matched LinkedIn profile for Graham Dagnall.

Graham Dagnall previously worked as Operations Manager at Bond Turner and Head of Call Centre (Taxi Operation) at Acorn Insurance And Financial Services Limited. Graham Dagnall studied at ..

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Email format at Bond Turner

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Bond Turner

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Profile bio

About Graham Dagnall

I bring several years of leadership experience in contact centre and claims management, where I have applied my managerial expertise to various Onboarding, Sales, customer service and claims processes with a focus on delivering the highest standard of management while building long-lasting client relationships. My ability to collaborate closely with all teams across the company and develop and execute strategies for operational efficiency has enabled me to thrive under pressure within tight deadlines while maintaining a positive attitude.

Listed skills include Management, Performance Management, Coaching, Call Centers, and 13 others.

Current workplace

Graham Dagnall's current company

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Bond Turner
Bond Turner
Head of Call Centre | Operations Management | Claims Management
liverpool, liverpool, united kingdom
Website
bondturner.com
Employees
160
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7 roles

Graham Dagnall work experience

A career timeline built from the work history available for this profile.

Operations Manager

Current
Bond Turner

Liverpool, England, United Kingdom

May 2024 - Present

Head Of Operations

Pure Business Group

Liverpool, England, United Kingdom

Overseeing the new client onboarding department (multi-site) dealing with a wide range of new client claims (Mortage misselling, Undisclosed Commissions. Housing Disrepair and Data Breach) Handling pre litigated cases from the initial enquiry and validation to legal. Managing introducer relationships ensuringopportunities are maximised for greater conversions

Jan 2020 - Nov 2021

Business Support & Ooh Operations Department Manager

Slater And Gordon Lawyers (Uk)

Liverpool, United Kingdom

Managing the Business Support and OOH operational department, leading by example ensuring service delivery is to a high standard and that the SLA’s of internal clients are achieved. Motivating and encouraging excellent team working whilst ensuring department and corporate objectives are met.Managing the department to ensure all SLA’s are achieved with accuracy in respect of claims, telephony and case handling whilst providing an efficient and high quality service to internal and external customers.

Aug 2008 - Jan 2020

Fru / Fnol Manager

Ai Claim Solutions / Quindell Legal Services

Blackpool / Liverpool, United Kingdom

Leading a team of 12, working within the Credit Hire, Credit Repair Car insurance market offering First notification of loss (FNOL) services to Non-fault and Fault claimants of road traffic accidents. Working with tight KPI’s ensuring productivity is maximised at all times and the customer journey is not jeopardised through the claim process. Producing performance data to CCM and recommendations to process improvements.

Aug 2008 - Mar 2014

Senior Advisor / Coach

Carphone Warehouse

Car Phone Warehouse – Warrington / Preston Senior advisor within a large contact centre, working closely with Team managers and CCM. Conducting TNA feeding back any area of concerns. Moving between centres during implementation of new mobile network services. • Produced new training material assisting with key aspects of working day• Assisted during implementation of new Dpt in Preston office• Maintained high level performance achieving SLA consistently

Feb 2006 - Aug 2008
Team & coworkers

Colleagues at Bond Turner

Other employees you can reach at bondturner.com. View company contacts for 160 employees →

AD Alanna Daly Alanna Daly Colleague at Bond TurnerLiverpool, England, United Kingdom View → GB Grace Bingham Grace Bingham Colleague at Bond TurnerGreater Liverpool Area, United Kingdom View → RE Rebecca Earl Rebecca Earl Colleague at Bond TurnerUnited Kingdom View → HB Hannah Ball Hannah Ball Colleague at Bond TurnerUnited Kingdom View → MC Marc Connolly Marc Connolly Colleague at Bond TurnerUnited Kingdom View → JH Jake Henry Jake Henry Colleague at Bond TurnerWarrington, England, United Kingdom View → RW Rebecca Wright Rebecca Wright Colleague at Bond TurnerUnited Kingdom View → TF Thomas Faulkner Thomas Faulkner Colleague at Bond TurnerGreater Liverpool Area, United Kingdom View → MP Maariyah P. Maariyah P. Colleague at Bond TurnerUnited Kingdom View → AH Amy Hill Amy Hill Colleague at Bond TurnerLeeds, England, United Kingdom View →
2 education records

Graham Dagnall education

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FAQ

Frequently asked questions about Graham Dagnall

Quick answers generated from the profile data available on this page.

What company does Graham Dagnall work for?

Graham Dagnall works for Bond Turner.

What is Graham Dagnall's role at Bond Turner?

Graham Dagnall is listed as Head of Call Centre | Operations Management | Claims Management at Bond Turner.

Where is Graham Dagnall based?

Graham Dagnall is based in Greater Liverpool Area, United Kingdom while working with Bond Turner.

What companies has Graham Dagnall worked for?

Graham Dagnall has worked for Bond Turner, Acorn Insurance And Financial Services Limited, Pure Business Group, Slater And Gordon Lawyers (Uk), and Ai Claim Solutions / Quindell Legal Services.

Who are Graham Dagnall's colleagues at Bond Turner?

Graham Dagnall's colleagues at Bond Turner include Alanna Daly, Grace Bingham, Rebecca Earl, Hannah Ball, and Marc Connolly.

How can I contact Graham Dagnall?

You can use AeroLeads to view verified contact signals for Graham Dagnall at Bond Turner, including work email, phone, and LinkedIn data when available.

What schools did Graham Dagnall attend?

Graham Dagnall studied at ..

What skills is Graham Dagnall known for?

Graham Dagnall is listed with skills including Management, Performance Management, Coaching, Call Centers, Insurance, Team Management, Employee Training, and Claims Management.

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