With over 16 years of experience in the aviation industry, I am a Service Delivery Manager at daa, the Irish airport operator that manages Dublin and Cork airports. I have a credential from the Irish Management Institute and a strong background in facility management, airport operations, and airport development.My passion for ensuring exceptional customer experience and operational efficiency has driven my career in airport management. I have held various roles at daa, where I have implemented standards, supervised staff, managed budgets and contracts, and delivered projects to improve operations, increase efficiencies, and reduce costs. I have also supported our daa international business on projects in Saudi Arabia, where I managed the introduction of the soft services provider at the Red Sea International Airport and also assisted with the implementation of a successful Hajj pilgrimage operation at King Abdulaziz International Airport, Jeddah. I am motivated by delivering world-class airport operations and services that enhance the travel experience and satisfaction of millions of passengers.
Daai
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Fm Soft Services ManagerDaai Oct 2024 - PresentKing Abdulaziz International Airport, Jeddah, Saudi Arabia
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Service Delivery ManagerDaa Oct 2019 - Nov 2024Dublin, County Dublin, IrelandThe Service Delivery Manager is responsible for actively driving and delivering a world class operation through the efficient and effective day to day management of all resources, processes and facilities within Dublin Airport.The Service Delivery Manager (SDM – T&L) will oversee terminal & landside activities and is responsible for successfully delivering the operations and service provision within their remit. The Service Delivery Manager (SDM – T&L) will rotate between terminals and landside on a shift basis, while supporting the other Service Delivery Managers (Airside) and the Airport Duty Manager as part of the Dublin Airport shift management team. -
Terminal Standards Implementation ManagerDaa Sep 2018 - Oct 2019Dublin, County Dublin, IrelandThe main purpose of the Standards Implementation Manager was to work collaboratively with the service delivery teams to implement the standards to which Dublin Airports terminal facilities and operations perform. It was also to ensure the appropriate operating models were in place to assist with the delivery of these standards
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Terminal Facilities ManagerDaa Mar 2013 - Sep 2018Dublin, County Dublin, IrelandThe principle purpose of the Terminal Facilities Manager role was to be responsible for the day to day operation of the Cleaning department, and to provide on-going supervision of staff, budgets and contracts. The Facilities Manager is the key interface with the department’s suppliers and stakeholders. The role was also responsible for the design and implementation of projects to improve operations, increase efficiencies, and reduces costs. This role was also responsible for Pest control within T1 & Campus.The Terminal Facilities Manager also had responsibility for quality control which includes the monitoring and implementation of projects and processes to increase cleaning standards within the terminal and to achieve continuous improvement and to surpass the Commission for Aviation & Regulations SQMs.
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Airside Training & Audit OfficerDaa May 2008 - Mar 2013Dublin, County Dublin, IrelandThis role involved the development and delivery of training programs for staff that access the Movement Area of the aerodrome, ensuring all training is compliant with national legislation and international aviation regulations. In addition, the audit function ensures airside companies remain compliant and updated on all regulations.I also spent a period within the Airside Operations Department. This involved the monitoring of all apron activities ensuring that all operators worked within the Airport directions.
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Cleaning SupervisorDaa May 2007 - May 2008Dublin, County Dublin, Ireland
Graham Daly Education Details
Frequently Asked Questions about Graham Daly
What company does Graham Daly work for?
Graham Daly works for Daai
What is Graham Daly's role at the current company?
Graham Daly's current role is FM Soft Services Manager, King Abdulaziz international Airport, Jeddah, Saudi Arabia.
What schools did Graham Daly attend?
Graham Daly attended Irish Management Institute.
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Graham Daly
Ireland
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