Residential single and multi-family investor.

• Collaborated with cross functional teams to build software for several pilots/programs including Zillow Offers, Zillow MLS Relationships and New Construction Acquisition• Assisted in defining Zillow Offers offer to close process and necessary software to bring this process in house• Managed software implementation including creating SOPs and training materials for internal and external partners assisting with property acquisition• Responsible for supporting and guiding the success of Internal teams and external partners on achieving their desired outcomes with respect to Zillow Offers processes and goals.• Assisted in the launch of new Zillow Offers markets by working with internal and external partners to ensure understanding of ZO process and procedure.• Created SOP documentation for these teams while cross collaborating to continue improving efficiency of processes and technology solutions.• Assisted engineering and development teams in developing TMT2.0 to bring all transactions teams in house.

• Managed broker relationships for over 300 accounts representing the top real estate brands in the US and Canada• Maintained customer retention rates of 95% by proactively addressing client needs, consistently maintaining negative churn by increasing monthly recurring revenue• Held quarterly business reviews with brokerage leadership to increase the utilization and engagement of Dotloop and identify new sales opportunities increasing overall profitability• Continually asses and analyze customer progress toward their stated goals and results utilizing salesforce.com, Gainsight, and Jira