Responsibilities include taking ownership for transport supplier contracts.Management of the driver itineraries, overnight hotels and routing teams.Provide the most cost effective transfer solutions.Review existing third party supplier quality/costs and identify alternatives if necessary. Plan drivers hours and excursions around driver legal working day/week.Investigate customer complaints to a satisfactory end. Find solutions to operational issues as they happen.

Go Europe Travel the Group Tour Specialist/DMC, takes great pride in their ability to provide a personal service and professional service that listens to their clients' needs, providing UK & European itineraries that will excite customers.My main responsabilities lay in building B2B relationships with Tour Operators, Wholesalers and Travel Agents in China, India, Russia and Brazil. My initial task was the setting up of commercial terms, contracts with hoteliers, visitor attractions and transport operators with the view to long term relationships. Setting up holiday itineraries and sourcing new business opportunities. Travel Trade Promotion, a flexible sales force. Short or medium term contracts, for whenever a sales push is needed, sales calls for hotel chain, wholesalers, assistance with exhibition or may be IT. Travel Trade Promotion is for whenever extra sales help is needed.

My position with Stena Line includes a client portfolio of key accounts with responsibility for revenue and account management. Key tasks in this position included the establishment of successful business relationships with face to face meetings and excellent customer care with a range of accounts; Coach Operators, Tour Operators, Wholesalers, Retail Commercial Departments and Corporate organisations. Primary tasks during my employment included; • Creation of commercial agreements on an annual basis.• Increasing revenue for each account and establishing new business opportunities.• Management of sales promotions and activities to maximize sales and awareness of Stena Line.• Cooperation with Route Marketing Managers to develop sales with new or existing clients.• Trade marketing for Industry publications with budget responsibility and management of sales material e.g. the design and distribution of an annual Coach & Group Ferry Guide and the development of website opportunities.• Management of Conference & Exhibition stands including all materials and attendance at events to secure new business and increase revenue with existing accounts.• Production of monthly sales figures, forecasting and Sales Plans for my region.• Develop and set up emerging new business markets e.g. China, with the implementation of web development and translation, contracts, rates and industry workshops in overseas markets.