Graham Knowland Email & Phone Number

Boston, Ma, Us

Greater Boston

•Inventory Management: Oversee and manage inventory levels at distribution centers to ensure accuracy and availability of products. Implement strategies to minimize inventory holding costs and reduce stockouts. •Logistics Management: Coordinate with 3PL providers to ensure efficient and cost-effective shipping and storage of hardware. •Procurement: Drive procurement strategy to ensure timely acquisition of materials and services by leading needs identification, supplier sourcing, contract negotiation, and cost savings initiatives.•Demand Forecasting: Collaborate with the sales and operations teams to develop accurate demand forecasts, ensure alignment between inventory levels and customer needs, and develop effective mitigation plans. •Purchasing/ Supplier Coordination: Manage purchasing activities, including sourcing materials, creating and processing purchase orders, tracking deliveries, resolving quality issues, and collaborating with suppliers to ensure timely and accurate delivery of products. •Production Scheduling: Collaborate with contract manufacturers to plan and schedule the production of proprietary gateways. Monitor production progress and address any issues that may impact delivery schedules.•Vendor Management: Build and maintain strong, collaborative relationships with key suppliers. Monitor and evaluate vendor performance on metrics such as quality, reliability, delivery times, and service levels. Oversee contract compliance, issue resolution, and continuous improvement activities.•Process Improvement: Identify and lead process improvements, utilizing lean principles, to enhance efficiency and reduce costs. •Data Analysis: Analyze inventory and supply chain data to identify trends, discrepancies, and opportunities for improvement. Evaluate and report on KPIs.•Budget Tracking: Develop, manage, and track the supply chain budget to ensure cost efficiency and financial control.

Boston

• Continuous Improvement Champion• Hardware Development - hardware evaluation, hardware design, hardware procurement, and hardware release. Manage the life cycle of the IoT hardware that enable EnerNOC's suit of energy management product offerings. • Manufacturing and Refurbishment - assembly of finished goods, repair, root cause analysis, and defect tracking• Supply Chain Logistics - build scheduling, demand planning, inventory management, and warehousing and shipping.Achievements: • Spearheaded multiple projects to lower the total cost of ownership for data acquisition, including: reducing the MTTF of hardware, reducing wireless costs, and developing lower cost hardware solutions. • Lead $3M project to replace over 18,000 IoT devices in the field over a two year period in advance of the US 2G/3G wireless network shutdown. Reduced project costs by transitioning to a lower cost hardware solution, negotiating lower labor rates, and identifying non-valuable sites that could be retired. • Represented Global Operations team in a project to build a new SalesForce architecture that supported all ENEL divisions and subsidiaries. • Developed an e-waste recycling policy that complies with EPA best practices and reduced reverse logistics costs by processing e-waste locally instead of at a centralized warehouse.

Boston

Greater Boston Area

• Manage supply planning and direct sourcing of finished goods ($8M annually).• Monitor supply chain performance, identify trends, and recommend risk mitigation plans.• Identify, qualify, and engage with suppliers to secure a continuous stream of supplies.• Maintain Approved Vendor List for products in high demand or subject to frequent backorders.• Develop collaborative relationships with suppliers; provide transparency into forecasts and company objectives, monitor quality and performance, and identify savings and process improvement opportunities. • Manage procurement tender process (SOW creation, RFP, and supplier evaluation) and complex contract negotiations; executed 18 contracts at 17% ($1.4M) under spebd target.• Create dashboards to monitor supply flow and identify risks.• Develop and monitor metrics and KPIs that track operational effectiveness, product quality, and risk management.• Identify opportunities for driving efficiencies and reducing costs; lead improvement projects with stakeholders using CI principles.Achievements:• Develop Demand Plan utilizing sales forecast and historical data; improved forecasting accuracy by ~20%.• Instituted an Excess and Obsolescence policy to reduce inventory exposure and promote early identification of excess inventory.• Performed product rationalization eliminating 59 underperforming SKUs; reducing storage costs and improved inventory accuracy.• Reduced Finished Goods inventory by 39% while maintaining a 98% On Time Ship service level and increasing turns by 177% through development of statistical forecasting models, process improvement, and team alignment. • Reduced logistics cost by $500k by leveraging suppliers to store inventory and ship directly to contractors instead of routing materials through 3PL warehouses.• Identified $100k annual cost reduction and lead time improvement opportunity through analysis of 3PL services; deciding to insource kitting and assembly services, and RMA operations.

Greater Boston Area

• Oversee $2M of inventory at 24 warehouses, processing ~6,000 shipments annually. • Manage relationship with UPS Warehouses; responsible for reviewing metrics, monitoring order fulfillment and receiving, troubleshooting issues, and upkeeping the master parts list. • Monitor execution of $8M purchase plan across 35 suppliers. • Monitor inventory levels of 134 SKUs to ensure material is available to meet demand and calculate the EOQ for restock orders; 0 stockouts during tenure.• Forecast inventory needs and make restocking recommendations based on emerging trends and risks.• Develop process documentation and work instructions.• Build relationships with vendors to promote company initiatives, enforce contract compliance, and assist in resolution of quality issues.• Achieve efficiency and manage costs across the supply chain by supporting continuous improvement activities.• Communicate with departments to identify efficiency issues and develop solutions.• Design reports and dashboards to manage supply chain activities and identify exceptions.• Perform invoice audit to identify unpaid invoices, verify invoice legitimacy, and ensure contract compliance.Achievements:• Modified ERP data model, creating new objects and fields, to improve integration with the 3PL platform.• Managed year-end physical inventory across 64 warehouses, achieving a record high accuracy of 99.3%.• Saved 2 hours per day through process improvement and the creation of a VBA tool that processed valid material movements, which allowed 90% of the 8000+ annual 3PL transactions to flow through the ERP without human intervention.• Analyzed 3PL activity to identify a 20% improvement to order fulfillment times by insourcing order entry activities from the 3PL Call Center.• Created a VBA GUI to simplify the material ordering process and validate inventory restock requests.• Streamlined the reconciliation of ERP and 3PL inventory: saving 1 hour per week and improving the quality of ERP data.

Greater Boston Area

• Processed 1,600 inventory transfers and customer orders of finished goods annually with a 98% on time delivery rate.• Monitored Third-Party Logistics warehouse operations to maintain inventory accuracy across 134 hardware SKUs, ensure timely receipt of 500 deliveries per year, resolve receiving discrepancies, and achieve effective order fulfillments on ~6,000 line items per year.• Managed $8M in annual materials purchasing activity; created and submitted 250 Purchase Orders (POs) annually across 35 vendors.• Monitored open Purchase Orders, following up with vendors to confirm delivery schedules and expedite orders as necessary.• Perform three-way match invoice verification and invoice approval on 600 invoices annually; 100% invoices paid within terms.• Coordinated monthly inventory cycle counts at 64 global warehouses and conducted root cause analysis on inventory discrepancies; improved cycle count accuracy from 88% to 95%.• Managed reverse logistics organizing the return of 7,000 units of used equipment for reuse, remanufacturing, or recycling.• Maintain data integrity of ERP through accurate entry and reconciliation of inventory transactions and purchasing documents (maintaining order submission date, expected ship date, ship dates, quantities, and item cost).Achievements:• Improved order fulfillment accuracy by 10% by reformatting order sheets. Removed line item number that was sometimes mistaken for the Qty Ordered and resulted in errors.• Eliminated non-actionable emails accounting for 40% of case volumes saving one hour per week.• Created VBA tool with Salesforce integration to automate Cycle Count creation, count comparisons, and adjust inventory records; saving 16 hrs per month.

Greater Boston Area

• Revised the Sales compensation model by analyzing Sales commission and customer performance data; resulted in improved alignment between Sales incentives and company goals.• Built VBA tool to automate key steps in the program registration process; resulted in 10 hours savings per week.• Monitored Utility settlement process and redesigned the process to prevent common errors; reduced settlement errors by 50% within 3 months.• Performed customer outreach to acquire Letter of Authorization and confirm participation in the program. Surpassed targets by receiving confirmations from 100% of customers.• Executed the program registration process, which delivers $200M annual gross revenue.

Greater Boston Area

• Generate monthly reporting on investment portfolio analytics for all Institutional investment products.• Complete request for proposals (RFPs) for the Small Cap Value, Mid Cap Value, and Private Client investment products; responded to 2-3 RFPs per month.• Manage database of responses to frequently asked questions on the firm’s Institutional investment products.• Design marketing materials for the Small Cap Value, Mid Cap Value, and Private Client Sales teams.• Calculate firm’s assets under management and track cash flows from account activity.Achievements:• Streamlined the creation of the monthly investment portfolio analytics by building Excel templates and standardizing data reporting practices; improved data accuracy and reduced the time required to generate analytics from 3 days to 1 day.

B.S., Finance

Education record