Team Management• Monitoring and reviewing team’s activities, identifying poor performance and eradicating unacceptable levels of service• Lead meetings to discuss and help customers understand the day to day performance against contractual obligations• Developing, reviewing and continuously improving vendor management and reporting processes• Liaising directly with customer to ensure contractual performance requirements were met• Handling project financial management including resource allocation tasks• Providing contract management, guidance and support to on-site and field engineering teams• Monitoring contract progress and performance to ensure compliance to targets• Implementing new processes to improve overall efficiency and reliability• Discuss areas for concern with customer and reporting back to the providers for proposals to implement improvements• Work with different areas of the ITIL Service Management Team adding service management expertise to improve procedures and processes.Field Management• Implementing Health & Safety procedures and compliance of Quality & Environment issues• Spearheading the development of services and value within major client accounts• Overseeing all field engineering activities to ensure all set SLAs and KPIs were achieved• Providing leadership and support to dedicated contractors and business staff• Utilising communication skills and cultural awareness to create a strong team ethic• Developing and delivering training and coaching on technical and planning activities• Monitoring staff performance to ensure quality of work whilst maintain moral.