Graham Malin Jr. Email & Phone Number

Coppell, Texas, United States

Coppell, Texas, United States

Remote

Blockchain analytics - Ethereum and Polygon

Texas, United States

• Innovated updated reporting metrics and weekly dashboards for GNMA MAS reporting, Correspondent Lending reports and Trailing Collateral Documents
• Worked with GNMA on multiple procedural and reporting enhancements both on the servicing and originations side
• Redesigned and created various monthly KPIs and dashboards for executive leadership team
• Established new P&Ps on correspondent missing documents and data discrepancies, along with monthly reporting to over 200 lenders
• Implemented new controls and identified reporting breaks for the Post Closing team, for both Co-Issue and Correspondent Lending.
• Pitched multiple ideas and solutions on how to improve turnaround times for a post-closing perspective across GSE and GNMA originations.

Irving, Texas

• Redesigned servicing platform (LSAMS) to allow system to auto assign and calculate MI plans and termination dates
• Developed MI specific screens within LSAMS to house all MI data in one location to allow ease of audits and CFPB future visits.
• Designed an MI tool to allow for 100% doc to system validation on all newly acquired loans to reduce cancellation and over payment errors. Tool was later integrated into the Master Audit department to assist in their.
• Critical involvement with multiple CFPB audits along with executing solutions for MRA compliance.
• Optimized a workflow tool for Customer Service to allow phone reps to walk borrowers through MI removal process over the phone and provide real time data and pre approval.
• Assisted with building out MI specific Customer Service team allowing best in practice experience for borrowers.

Irving, Texas

Dallas/Fort Worth Area

Managed Special Loans Department (ARM's, Mod's,SCRA, HELOC,203k)Established a more streamline process for Mod Booking - Maintained a quality control rating of 98%+ for over a year - Eliminated the need for onshore reps to work month ends- Improved our offshore teams modification work flow and data bases- Increased production throughout the month for mod.

Dallas/Fort Worth Area

Fulfillment and Oversight Supervisor for Morgan Stanley's Trade Desk loansCreated a streamline process for Modification and Short Sale fulfillment - Brought modification booking process down from 8.14 days to 2.91 days - Increased KPI for Modifications and Short Sales booked in 7 days from 73% to 100%- Improved team’s quality control rating of 91% to 99%.

Dallas/Fort Worth Area

Provided excellent customer service and handle mortgage account 0-150+ days delinquentConsistently met or exceeded department’s goals- Dealt directly with attorneys and realtors - Specialized in Fannie Mae and Certified to manage FHA loans- Developed strong negotiation skills Assigned to numerous projects for Special Servicing and Loss Mitigation.

Electronic Media & Communications

Education record