Graham Marks Email & Phone Number

Greater St. Louis

• Serving as team lead for SAP testing function. Partnering with manager to define vision for the Testing Center of Excellence (TCOE) and acquire resources to execute on vision. Working closely with vendor partner to provide testing and quality assurance services for various projects in the SAP space, as well as migrating SAP infrastructure to the cloud.• Providing process and strategy requirements for TCOE engagements and reporting, as well as prioritizing and overseeing improvements to test automation tools and infrastructure.• Responsible for driving all internal efforts, issue resolutions, and logistics necessary to ensure team success.• Collaborating cross-functionally and maintaining positive relationships and communications with Release Management, Security, and other diverse stakeholders within Supply Chain Systems to achieve team and organizational goals.• Coordinating internal team projects, such as upgrades to automation testing tools and migration to cloud server infrastructure. Creating work breakdown structures and facilitating team progress toward project completion.• Distributing work assignments and managing daily priorities for team, as well as identifying proper escalation paths or appropriate points of contact for problem resolution.• Onboarding new hires into team and providing training on Boeing and team processes and standards.• For SAP technical enabler project, acted as test lead. Coordinated access to ALM testing tool, structured and loaded test scripts into ALM, conducted ALM training, reported daily test progress, and ran defect triage calls.

Greater St. Louis

• Served as product manager for SAP automation and performance testing service. Defined team structure and initial roadmap and partnered with managers to define vendor partnering strategy. Coordinated all in-flight activities, including tracking work, managing risks and issues, and escalating to resolve blockers.• Onboarded new hires into team and provided training on Boeing and team processes.

Greater St. Louis

ERP Testing Team - Test Lead and Scrum Master (04/20 – 09/21)• For Cloud Integration Gateway Ariba update, acted as test lead. Developed testing strategy, oversaw all testing activities, triaged defects, reported status, and secured management approval at milestone reviews.• Supported all other testing activities for upgrades to deployed SAP ERP indirect procurement and Ariba capabilities.• Served as Scaled Agile Framework (SAFe) Scrum Master for two workstreams within indirect procurement Agile Release Train. Conducted SAFe/agile ceremonies, managed daily work items, removed obstacles from execution, and ensured team compliance with agile process standards.ERP Testing Team - Test Automation Product Owner (10/19 – 04/20)• Served as Scaled Agile Framework (SAFe) Product Owner for automation test development effort (using Worksoft Certify) for deployment of SAP ERP Digital Transformation system’s commercial fabrication functionality. Managed automation strategy and collaborated with various functional stakeholders to execute automation objectives.ERP Testing Team - Performance Testing Lead (05/19 – 10/19)• For deployment of SAP ERP system’s indirect procurement and Ariba functionality, acted as performance test lead. Managed all plans, schedules, and documentation, coordinated execution, composed status updates, and presented findings to program management.

Greater St. Louis Area

• Developed and managed process for acquiring software tools for Boeing AvionX embedded software engineering environment.• Developed deeper understanding of second-century digital transformation and IT product systems responsibilities.

Greater St. Louis Area

• For access provisioning and password reset tools, captured and prioritized functional requirements, technical improvements, and bug fixes in product backlogs, using kanban agile development methodology and Atlassian JIRA.• Owned all aspects of tool testing, including testing strategy, management of regression test scripts in ALM test management tool, and execution of regression scripts, ad hoc functional tests, and production release smoke tests.• Performed requirements gathering, project management, and development of milestone deliverables for two tool upgrades and for the development of an access validation tool.• Established priorities, set goals, and managed day-to-day work items for two-man functional analyst team.• Mentored junior member of FA team and helped him develop and meet business goals.• Processed and managed change requests for tools, produced tool-usage metrics for team review and director-level reporting, maintained access role configurations, and performed Tier 2 and Tier 3 technical support.

Greater St. Louis Area

Operations• Served as Information Security Enterprise Architecture focal. Coordinated reviews of architectural changes, maintained architectural paradigm, and supported InfoSec personnel in use of enterprise architecture inventory tool.• Served as Information Security Outage Coordination focal. Coordinated reviews of infrastructure activities by management and technical focals, supported InfoSec personnel in use of infrastructure activitiy notification tool, and implemented significant process improvements to eliminate overhead in activity notification review process.• Provided support and instruction on processes, procedures, and tool use for disaster recovery planning, application security compliance, and system criticality assessments.• Ran group box that fielded inquiries from across the enterprise on various issues related to information security.Integrated Vulnerability Assessments• Developed new process for integrating multiple cyber-security vulnerability assessments into joint strategic threat assessments, with emphasis on preventing compromise of high-priority targets.• Composed flowcharts, role charts, report templates, and other documentation for new process.

Greater Seattle Area

Information Security – Assessments and Vulnerability Management (06/12 – 04/13)• Scanned enterprise file shares for unsecured sensitive employee information (e.g., SSNs, credit card numbers, HIPAA data, etc.), using the RSA Data Loss Prevention tool. Produced reports and assisted in the remediation of findings.• Coordinated with Global Privacy Office to implement data assessment process improvements, including reduced overhead, automated reporting, increased scanning throughput, and more effective communication with customers.• Developed new questionnaires and reports for the Information Security site assessment process, which assessed corporate, supplier, and subsidiary locations for compliance with ISO 27002.Environment, Health, and Safety – Multiple Roles (01/12 – 06/12)• Developed common blockpoint release management process for multiple applications.• Migrated legacy applications to new data center using upgraded code and server technology.• Upgraded change management and source code control platforms.• Assisted in migration of enterprise web site to new template by reformatting and synchronizing production and test environment content, updating site navigation, and migrating communities.Commercial Aviation Services (CAS) e-Business – System Architecture and Development (06/11 – 01/12)• Reconstructed and integrated architecture of existing applications into overall system architecture.• Worked with Microsoft developers and quality testers in an agile model to develop custom SharePoint 2010 platform for airline forums using ASP.NET, HTML, and CSS.• Participated in user experience design decisions for forums.

Greater St. Louis Area

• Implemented WordPress solutions for marketing web sites• Researched and implemented plugin customization and security hardening for WordPress installations• Proofread marketing materials for corporate clients• Helped manage employer’s IT resources, physical assets, and security policies

Master Of Arts - Ma, Information Technology Management

Bachelor Of Science (B.S.), Information Systems

Minor, Web Site Design