Graham Maxwell Email & Phone Number

Austin, Texas, United States

Direct all supply chain negotiations, relations with 33 international suppliers, and procurement of $700,000+ per month in parts, tools, equipment, and supplies. Identify and vet new suppliers, review quotes, and determine/select best vendors based on offerings, delivery, and costs. Manage foreign currency and import/Customs processes, raw material constraints (e.g. global shortages and design delays), inventory aging issues, and receiving inaccuracies – in very fast-paced, high stress, and demanding environment.✦ Metric Win #1 ► Saved $2.5M when supply chains in U.S., Malaysia, and China lagged by securing specialized tubing via airship (dealing with Customs, airlines, and freight forwarder), which required deep understanding of size limits at ports✦ Metric Win #2 ► Identified surplus packaging – some obsolete or unusable due to aging – and took corrective action that added floor space for waste, and repurposed others that netted $65k in added inventory ✦ Supply Chain SME ► Contribute as key member of elite Customer Focused Team (interdisciplinary/interdivisional), looking at every touchpoint in production impacting sales or delivery and provide resolution or escalated to executives✦ Partner with commodity managers to vet new suppliers, influencing them by reported on pricing, fulfillment accuracy, quality of products, ease of working with them, on-time delivery (OTD), responsiveness to changes✦ Track/navigate market shifts, maintaining long-range vision versus production needs to enable swift course corrections and seizing of burgeoning opportunities✦ Assess and confirm materials needed, submit purchase requests, coordinate shipments for repairs, and assure testing, cleaning, assembly, and return✦ Pivot quickly on day-to day adjustments and delivery demands. Move quickly despite large personality clients, reprioritizing projects with little or no notice✦ Evaluate procurement plans and critique them for practicality, efficiency, and accuracy

Austin, Texas Metropolitan Area

Remotely owned governance of 11 customer accounts totaling almost $430k in annual revenue, management of 22 personnel across 24/7 shifts, and as many as 60-70 local deliveries per day. Coordinated highly time-sensitive and often temperature-controlled deliveries of products used in medical labs, hospitals, physician offices, tissue banks, pharmacies, and stand-alone emergency rooms during challenges associated with Covid-related demands, restrictions, and limitations. Sourced and purchased supplies and perishables, monitored orders, tracked deliveries, and supervised drivers.✦ Governed scheduling, payroll, hiring, firing, performance reviews, training, and interpersonal conflict resolution✦ Managed purchase request (PO) submittals, authorized invoices, maintained organization of materials, supplies, and equipment for greatest efficiency, and developed logistical plans✦ Drove tight adherence to policies, procedures, and safety protocols, handled communication between team members, clients, vendors, and executives✦ Coordinated high-impact projects from start to finish, determining best course of action, right team members for job, and materials needed, and then executing with precision✦ Identified strengths and weaknesses of each staff member, adjusted training, management, and communication style for each person, and amended reporting methods to align with leader’s preferences✦ Evaluated operational plans and critiqued them for practicality and efficiency, always fine-tuning and correcting errors to ensure greatest degree of success✦ Exhibited trustworthiness: preventing loss of time, keeping all commitments, and treating personal word as bond✦ Maintained even-keel temperament, diplomacy, professionalism, problem solving, and dedication

Cedar Park, Texas

Supervised team of 22 and coordinated logistics and communications across almost 4,000 individual stakeholders. Managed high volumes of customer responses, large personality conflicts, and resistance to change and regulatory and policy enforcement. Spearheaded vendor relations, inventory controls, materials and equipment management, and purchasing. Conducted recruiting, interviewing, hiring, training, performance evaluations, and terminations. Led intelligent troubleshooting, documented workflow, researched and communicated relevant information, and provided 360ᵒ understanding of issues, escalating complex problems to executives while de-escalating frustrations. Coached, mentored, and trained stakeholders as needed, focusing heavily on great customer experiences and dependability.✦ Reduced vendors from 420 to 150 and saved $53k by streamlining bidding processes✦ Reduced $102k in write-offs through persistent and creative management of collections accounts✦ Provided exceptional service in response to all requests, and worked effectively across all coworker types, including cultural, age, and personality differences in manner that conveyed respect ✦ Won loyalty for professional ease, fairness, and consistency in collaboration style. Helped create cohesive culture of “We” that encouraged teamwork and good communications

Austin, Texas

Managed supplier relations and client communications to ensure accurate, on-time, and complete project fulfillments. Tracked SKUs based on design, output, and use. Qualified leads, made formal proposals, drafted and submitted bids, and tendered detailed RFP responses. Negotiated contracts, leveraging most favorable margins and pricing models.✦ Reduced payment processing from 50 down to 31 days via rebate tracking system implementation✦ Role-modeled always-available visibility and hands-on participation to strengthen coworker bonds and trust

Materials Manager (promotion) | Flextronics | 2014 – 2015 Purchasing Supervisor (promotion) | Flextronics | 2012 – 2014 Provided day-to-day leadership for team of six, materials and procurement across three programs, with 600+ SKUs, 46 suppliers, and inventory management valued at $265M. Saved $945k in shipping costs by instituting automation, led $5M multinational project delivered on-time with zero errors, and reduced nonconforming materials by $11M.

Austin, Texas

Procured almost $11M in materials weekly (over ½ a billion annually), negotiated contracts, and calculated forecasts.

Texas

Resource Manager: Oversaw and implemented budget for over 1,300 Air Force students in four geographic locations. Non-Commissioned Officer in Charge, Supervised team of three in one division, maintained and controlled over 4,300 transactional documents monthly. Supervised another member in second division, performing cycle counts for over 855 inventory line items. Investigated and resolved inventory discrepancies. Wrote root cause analysis reports and created inventory charts for management review.