Graham Pullen Email & Phone Number

London, GB

Implemented M365 DLP (for SharePoint, OneDrive, Exchange and Teams)Implemented MCAS CASB for Cloud Discovery and Session Policy for DLPCurrently working on MIP deployment for sensitivity labelling and enhanced DLP

London, GB

Operations Architecture Lead for a claims transformation program.

London, GB

• Recent Projects Include: -
• Design and implementation of a brand-new Configuration Management Database (CMBD) and Configuration Management System (CMS) in ServiceNow – including design of transform scripts for data transformation and load.
• Technical SME for supplier transfer Accenture to Wipro (Offshore to offshore transfer) including Contract Schedule negotiation.
• Creating PowerShell scripts to assist with Privileges Access Management review and Active Directory clean-up.Previous Projects:-
• SIAM consulting across Scandi, Canada and Ireland to deliver first class ITIL aligned support structures.
• Providing SME advice and solution verification on IBM to Wipro 2nd generation outsourcing transition and transformation to ensure continued warranty and utility of services moving from a multi-location IBM Global.

• Responsible for support of a Wide Area Network delivered over Vodafone (formerly Cable & Wireless Worldwide) IP VPN MPLS backbone to all UK sites and out to Bangalore for Business Process Outsourcing partners (BPO).
• Managed oversight and change approval for all physical and virtualised production platforms covering Wintel, Unix, Storage, Backup and Recovery platforms, VMware and PowerVM virtualisation.
• Working with Enterprise Architects and supplier Subject Matter Experts to deliver continual service improvement and cost reduction on all platforms.
• Leading on platform rationalisation and consolidation.

• Created a specialised support line to manage support of the flagship retail brand Morethan.com with a focus on high volume, consumer motor quotes and integration with aggregator websites (MoneySupermarket, Compare the.
• Provided Service Support expertise to develop a new platform built on a Service Orientated Architecture design decoupling the web front end and application/database backend through an enterprise service bus and.
• Responsible for all domain registration, DNS services, web hosting and email domains.

Worthing, West Sussex, GB

A very experienced ITIL Service Manger with experience to all lifecycle processes including Incident, Problem, Change, Availability Mngt, Capacity Planning, Financial Accounting and Demand Management.