Accountable for managing the delivery of critical regulatory projects, and for providing managerial support for all the projects conducted by the company. Also responsible for providing monthly financial and technical updates of any known issues/risks to Senior Managers. • Responsible for project indicators (IT costs, budget, resources, risks and issues)• Preparing Project Initiation documentation.• Maintaining and completing Project Key Performance Indicators. • Tracking activities against the detailed project plans. • Updating project plans to include agreed changes. • Monitoring actual expenditure figures against project budgets. • Organising and facilitating Project Board meetings.• Successfully managed and influenced relationships and decisions at both employer and their insurance partner to gain their commitment and support to deliver change agenda.• Ensured that colleagues in Change Management department were updated on project development and shared lessons learnt to develop best practice, whilst gaining awareness of potential shared risks and dependencies between different projects.• Developed and launched regulatory compliant propositions in the MENA region.

Managed a a team of 12 Account Managers to ensure that commercial agreements were satisfied by managing 10 insurers in line with defined operational processes. Portfolio exceeded £50M.Insurance partner portfolio included key partners in United Arab Emirates, China, Bahrain, Jordan, Singapore and Hong Kong.Consultative support to business in delivering project work required to support development of business in the United Arab Emirates.

Developed and managed a team of 5 FTE to implement new corporate customers and designed, agreed and introduced operational solutions for their bespoke requirements.Conducted process redesign by analysing, identifying and implementing opportunities for improvement. Delivered customer focused implementation model that aided business growth based on additional confidence in global broker market.