Graham Shields Email & Phone Number

Great Bookham, GB

London, England, GB

Delivery of pension transfers from ceding organisations onto WTW systems.

Leatherhead, Surrey, GB

• Responsible for the development, support, testing and daily operations of all Premium Credit’s digital and loan administration applications underpinning over £2 billion of annual revenue and funding
• Restructured the teams to improve efficiency of delivery, quality and speed to market whilst reducing management headcount
• Consolidated and refined the platform model to improve customer service across the whole delivery and support lifecycle with the incorporation of DevOps and Agile
• Improved Cyber defense within both code development and testing arenas alongside infrastructure changes to minimise threat risks
• Delivered both Cloud and API applications to drive down operating costs and technology risk whilst improving access to Premium Credit applications by third parties
• Restructured the third party offshore commercial agreement to remove significant exit risks and incorporate latest legislation and best practice

Reporting to the CIO. Responsible for Premium Credit's core loan platforms processing £1.4bn of financial transactions. Using a combination of on-shore and off-shore resourcing to both develop and maintain the systems with a focus on a Dev/Ops model to ensure outstanding customer satisfaction across both internal and external users.

Leatherhead, Surrey, GB

Implementation of a change portfolio whilst introducing new techniques and practices to assist in the re-engineering of program delivery.Delivery of multiple projects across the business utilising internal, external and off shore teams. Implementation of agile methodology.Provision of increased focus on business outcomes.

Peterborough, England, GB

See below

Nashville, TN, US

Shaped and delivered multiple changes aligned to strategy across protection, pension, annuities and finance business areas whilst improving governance and control to maximise benefit realisation. Established programme components to shape and deliver an annuities platform with multiple capability including administration, underwriting, CRM and an external.

Bournemouth, Dorset, GB

Drove changes to programme approach with the outsourcer (EDS) to maintain focus on solution delivery and quality to ensure that Liverpool Victoria's business requirements were met and aligned to Group strategy for their Protection Insurance platform.Managed and resolved programme issues across Liverpool Victoria and the outsourcer from programme management.

London, England, GB

A successful short consultancy engagement by The Carbon Trust to advise and manage the selection of a distribution management and fulfilment supplier utilising the OJEU process for a £2M per annum contract.

In conjunction with the IT Director, reorganised the IT department to become client facing, rewrote business systems team job descriptions, managed the staff consultation and implementation of change.Took overall control of and successfully turned around 2 failing projects valued at £5M to deliver a new Housing system to 3000 users and a new finance system.

GB

working with The Carbon Trust Managed Ashton Court development and infrastructure teams utilising both internal and outsourced teams to deliver £2.5M annual budget IT service.Sold, negotiated and delivered additional projects spanning £5k to £500k.Worked with The Carbon Trust managers to improve approaches to communication. delivery and knowledge of web.

As a director in a start up company developed and managed the operational infrastructure and financial control to support a global consultancy delivery of SAS Marketing automationProgramme managed a number of concurrent multi-million dollar business solutions to blue chip clients both in the USA and Europe, across a number of vertical sectors including.

Grew and managed a team of 20 European business and technical consultants delivering Enterprise Marketing Automation projects for blue chip clients including GE Capital, M&G, Direct Line, Lloyds/TSB, Thames Water, Orange, Sainsbury's and SAS Institute with projects of duration from 6 months to over 2 years with a value from £500k to over £3MProvided.

Responsible for delivering £12 million worth of business change and IT components into an insurance and banking call centre in support of the CRM strategy whilst increasing it from 600 to 850 seats, with provision for up to 1200 seatsManaged over 120 staff from major IT companies including 100 Cap Gemini and Logica alongside a further 20 permanent and.