Graham Stephen Email & Phone Number

As a service desk technician I am entrusted with: -Bespoke software support: I have been able to learn and support a handful of bespoke software of varying types to an excellent standard-Database management: a good understanding of SQL and investigations in database entries by using scripts to check, maintain and update SQL databases.-End user administration: a good knowledge of Active Directory for Windows/citrix user management combined with careful, common sense approach to user admin duties.-Investigation and triage: I have an excellent standard of investigation and have been able to learn several bespoke software packages on the back of inquisitive testing and user support.-Incident logging: I routinely keep extensive logs of work and am able to present written work in a clear and concise fashion.-Customer service: an excellent standard of care to ensure client satisfaction and a friendly, personable yet professional approach to dealing with customers and end users.-Training: new members of staff are trained efficiently by myself in a hands-on, pro-active way and ad-hoc support is provided to them at all times. I have been entrusted with training staff on many occasions.-Microsoft Office, Windows XP/7/10, Outlook, web use and Hammer Editor.

At Gamespew I contribute regularly with reviews and previews of multiplatform video game releases. At gamespew I am an objective yet passionate writer of the medium and contribute to the site on a weekly basis.

A first line technician role where my support was used to maintain the smooth operation of computer systems in the language school and to aid the network manager to support the network infrastructure.- Using active directory to maintain user accounts for members of staff- Liaising with members of staff to assist with everyday common computer issues - Providing training to members of staff for the audio visual hardware used as teaching tools for teachers.