As a highly accomplished and results-driven COO, I have a proven track record of driving operational excellence and strategic growth for organisations across various industries. With extensive experience in managing large teams, optimising processes, and delivering superior customer experiences, I have consistently delivered measurable results and exceeded business objectives.Key skills include:Strategic Planning: I have a proven ability to develop and execute comprehensive strategic plans that align with organisational goals and objectives. By leveraging data and market insights, I am able to identify growth opportunities and optimise operations to drive profitability.Operations Management: With extensive experience managing large teams and overseeing complex operations, I have a strong track record of delivering results in fast-paced and demanding environments. I am adept at streamlining processes, managing budgets, and optimising workflows to drive operational excellence.Customer Experience: I am committed to delivering exceptional customer experiences and have implemented customer-centric strategies that have resulted in increased loyalty and retention. By leveraging customer feedback and data analytics, I am able to continuously improve and enhance the customer experience.Technology & Innovation: I have a passion for leveraging technology and innovation to drive growth and transform businesses. I am skilled in implementing and managing complex systems and processes, and have a strong understanding of emerging technologies and industry trends.Leadership & Team Development: I am a skilled leader with a proven ability to build and develop high-performing teams. I am committed to fostering a culture of collaboration and continuous improvement, and am dedicated to developing and empowering team members to achieve their full potential.

As General Manager I oversee operations and tasks performed within MedicAir to ensure all facets run smoothly and at a profit, make necessary decisions in order to ensure compliance with company and government regulations, and direct the workflow as needed, ensuring a positive experience for thecustomer and a positive work environment for employees.

As Business Development Manager my role is to improve and grow MedicAir through establishing and developing relationships with customers, suppliers and other partners.Through identifying new business opportunities, I generate revenue, improve profitability and help the business grow. This involves careful strategic planning and positioning in the appropriate markets, enhancing the operation of the business, position and its reputation.My role stretches across the organisation but with a specific focus on B2B (business to business), UK logistics and procurement.

Director of a family owned and run events business.We provide a variety of event services including bars, catering, chair covers, light up numbers and props.We have been fortunate to be involved with Wasps and Coventry Rugby clubs, providing bars for both and also the chair covers for Wasps hospitality areas, Highlights have been providing bars for the concerts that took place at the Ricoh Arena, including the Spice Girls and Bon Jovi and for the Fans Village at Wasps, particularly at the Christmas games.The COVID-19 pandemic has led to the majority of events being cancelled but we are looking forward to returning to providing services for all your special events.

As Business Development Manager my role is to improve and grow Bryant through establishing and developing relationships with customers, suppliers and other partners.Through identifying new business opportunities, I generate revenue, improve profitability and help the business grow. This involves careful strategic planning and positioning in the appropriate markets, enhancing the operation of the business, position and its reputation.My role stretches across the organisation but with a specific focus on B2B (business to business).

Reporting to the Head of Public Services I am responsible for three teams; Environmental Protection, Community Safety and Environment and Parking Wardens, made up of over 20 staff members.These teams cover a wide range of areas including Air Quality, Statutory Nuisance, Anti-Social Behaviour, CCTV, Car Parks, Parking Enforcement, Public Space Protection Orders and Environmental Crime. Corporately I am a member of the Town Centre Task Group and Transport Steering Group.I have been responsible for the successful implementation of Civil Parking Enforcement within Kettering Borough and introducing Electric Vehicle Charging into a number of the Council's town centre car parks.Most recently I have been heavily involved in the Council's response to the COVID-19 pandemic including development of risk assessments, involvement in the resilience hub, sourcing of additional staff and being part of the countywide joint enforcement group.

OutlineReporting to the Head of Environmental Health I manage eight staff members across three teams delivering Environmental Protection, Pest Control and Animal Warden Services to the residents of Nuneaton and Bedworth.Key Responsibilities• Operational management and effective delivery of the Environmental Protection, Pest Control and Animal Warden services in accordance with legislation and agreed service standards.• The production and delivery of Service Development Plans, reports to elected Members, new services and work programmes.• Achievement of performance targets, service standards, project plans, business continuity plans and risk registers, monitoring against these and identifying opportunities for improving the efficiency, effectiveness and quality of service delivery and customer care. • Work in partnerships and multi-agency forums and settings, adopting a broad, open and creative approach to solving problems, generating ideas and promoting achievement of the Council’s Vision through partnership.• Respond flexibly to encourage and effectively supervise service improvements and change, and make use of the technology available to deliver and improve services. Key Achievements• Successfully managing a team where individuals within the team were previously more senior than me.• Increasing income for the Pest Control Service. This was achieved through Lean systems; completely revising our charging structure and booking systems, utilising technology and agile working and allowing the customer to be put first followed by restructuring of the team to reduce unnecessary expenditure.• Increase in customer compliments and reduction in customer complaints

Outline Reporting to the Head of Environmental Protection I was part of the Environmental Protection Team and I provided the Contaminated Land Service for Nuneaton and Bedworth Borough Council. Key Responsibilities • Devising, implementing and managing the contaminated land service for the council • Compliance and enforcement of contaminated land regulations and regimes including Part IIA, Development Control and Environmental Permitting including analysis, interpretation and management of complex data. • Implementing a suitable GIS system. • Writing and review of Phase I and Phase II Site Investigations. • Review of Remediation proposals. • Undertaking gas monitoring. • Project management. • Writing the Contaminated Land Strategy. • Completing Environmental Searches relating to property sales. • Introduced QA/QC Procedures relating to contaminated land. Key Achievements • Achieving a contaminated land service within nine months. • Providing advice to the Council relating to land transfer and liability of our own land. • Undertaking management of the Pest Control and Animal Warden Service following the departure of a colleague. • Completing my MCIEH accreditation to enable me to gain promotion.

Outline Reporting to the Pollution Control Team Leader I was responsible for assisting with Contaminated Land work. Key Responsibilities • Updating and implementing the contaminated land strategy. • Undertaking Phase I site investigations. • Gas monitoring of former landfill sites. • Involvement in Phase II site investigations. • Production of reports. • Tendering and procurement of laboratory services. Key Achievements • Undertaking a soil sampling project for a number of allotment sites, several school sites and some residential sites. • Researching and then producing several contaminated land guidance documents for use by other officers