AGD provides intelligent traffic detection systems for the highways. The detection systems are radar and vision based, The role is varied: site visits for installations, surveys and customer issues, training internal AGD staff and clients externally, writing technical publications - product manuals, service manuals, and training manuals, developing solutions for clients, carrying out field trials on new products.

Company Description: Danish manufacturer, supplier and service provider of Wind Turbines worldwide to major utilities, developers and independent companies.Job Description: Part of a new help desk team of 4 dealing with a wide variety of customers from major utilities to small independent customers also providing a support role to Vestas UK Technicians.Dealing with a wide variety of complex issues: technical, contractual and commercial, sometimes in stressful situations. Technical Issues that cannot be resolved, work with the Technical Specialists in Denmark, ensuring that issues are resolved in a timely manner.Working with customer to ensure any identified improvements on a customer’s Wind Turbine are approved and implementedWorking with the customer managers to resolve commercial and contractual issues that cannot be immediately resolved.Attending meetings with the major customers to review company performance and discussing issues.Ensuring all KPI’s are met.Ensuring all work is carried out according to the Wind Turbine Safety Rules.Skills: Ability to understand complex and sometimes unfamiliar issues quickly and provide solutions, ensuring the solutions are implemented. Good people skills are required, the ability to negotiate and influence people. Experience of using SAP. Working in a team is an important part of the role.Organisational skills are also very important as you can be working with a large number of competing and equally important and complex issues.

Contract Engineer, EPOS Installations, Somerset, Devon, Cornwall.Carrying out the installation of EPAY terminals in superstores in the South West of the UK. Training staff on the terminals operation. Completing installations and paperwork to agreed timescales to meet contract KPI’s.

Company Description: VeriFone / Dione Chip and Pin installation.Job Description: main task installing chip and pin terminals, updating software using laptop or modem, provide training where required. Secondary task; fault finding installations. Skills: organizational and time management where critical as they had a set time slot for each installation. Customer management was a large part of the job as clients were unhappy with the new technology.

Company Description: Torex / HP EPOS, pump and ancillary equipment for petroleum retail forecourts. Help desks for major petroleum major retailers.Job Description: providing 24 hour cover 7 days a week on a help desk for call routing to engineers for forecourt equipment breakdowns, this was a new help desk and the project was successful and saw a large increase in the volume of business. Providing technical assistance and software upgrades on chip and pin terminals, diagnosing ISDN line problems.De commissioning the old hot card system based upon Teletext. Skills: Ability to be able to take on board the new technology with chip and pin, yet being able to still maintain the old technology. The job required excellent people skills and the ability to talk customers through technically difficult subjects on the phone in a stressful situation. Ability to prioritise calls on the help desk and ensure the most appropriate engineer sent to the call. Excellent team building skills required in forming the help desk team.

Company Description: Optical sorting equipment for food and none food applications. As part of the Buhler Group they were able to provide turnkey projects for the food and none food industries.Job Description: responsible for servicing, commissioning and troubleshooting the company’s equipment in my area “rest of the world” (Middle East, Africa, Far East, Australia and New Zealand). Responsibility for two engineers and local agents. Skills: multi skilled ability to repair both to board and component level, able to use test equipment, oscilloscope and multimeter to diagnose electrical / electronic faults. Mechanical fault finding of feed systems, conveyors and providing advise on mechanical separation equipment feeding the equipment. Use of in house diagnostic software on a laptop to set up equipment, reprogramme FPGA’s and fault find. Ability to use test equipment. Applications experience to understand what performance to expect from the equipment and how to get the best from the equipment to meet customer expectations. Training engineers on the equipment. Ability to be able to take on a wide range of technology as equipment could be up to 20 years old. Excellent people skills where essential, as people of all levels and nationalities where being dealt with on a daily basis. Ability to build relationships with both company and external engineers. Good organisational skills to ensure service requests dealt with efficiently in a cost effective manner. Able to work and perform in stress full situations with no support. Working to ISO9000

Company Description: consumer electronics service centre for all major UK manufacturers. There is also a white goods service centre. Representative of NESN (Nationwide Electronic Service Network) Job Description: set up the franchise for NESN. Responsibility for one engineer.Skills: electronic fault finding to component level, able to use test equipment, multi channel oscilloscope, vectorscope, signal generators, pattern generators, power supplies and multimeter to diagnose faults. Use of diagnostic software to set up equipment. Mechanical fault finding of VCR, Camcorder mechanisms, strip, repair and rephrase mechanisms. Work without technical information to locate faults. Surface mount repair and rework of components. Excellent people skills where essential, as dealing on a daily basis with customers, manufacturers and clients from major retailers. Ability to build relationships with customers and clients to ensure problems dealt with effectively and to everyone’s satisfaction. Good organisational skills to ensure service requests dealt with efficiently in a cost effective manner. Looking at failures of equipment and putting in place measures to improve first time field repair rate, to improve customer satisfaction and costs. For example power supply failures were a problem on low cost consumer electronic equipment. To improve repair rate, kits of all common components that fail for each type of power supply was introduced as part of the van stock, enabled more first time repairs and reduced re-call rate.

Company Description: Consumer electronics service centre. Service centre for amusement electronics specializing in microprocessor gaming boards and monitors. Job Description: Carry out workshop and field servicing. Employed an engineer. Skills: multi skilled, fault finding to component level, able to use test equipment, oscilloscope, signal generators, pattern generators, power supplies and multimeter to diagnose faults. Excellent people skills where essential as the job involved dealing with customers on a daily basis. Ability to build relationships with customers to ensure problems where dealt with effectively and to everyone’s satisfaction. Good organisational skills to ensure service requests dealt with efficiently in a cost effective manner. Book keeping, financial control and marketing of the business.

Company Description: Leisure industry providing gaming machines, juke boxes and other amusement equipment to public houses and arcadesJob Description: Field Engineer responsible for North and Mid Wales based in Colwyn Bay, North Wales. Skills: multi skilled, able to use basic test equipment to fault find equipment. Fault finding to board level. Diagnose, strip and repair mechanical mechanisms in Jukebox’s. Excellent people skills where essential as dealing with customers on a daily basis. Ability to build relationships with customers to ensure problems where dealt with effectively and to everyone’s satisfaction. Good organisational skills to ensure service requests dealt with efficiently in a cost effective manner. Think on ones feet to solve problems and issues that arise.