• Determined business, functional, non-functional, and user requirements, business rules, use case scenarios and acceptance criteria for development.• Created complex process flows via Visio diagrams to support current and future state requirements.• Facilitated and led weekly JIRA backlog grooming and blueprinting sessions with clients and third-party vendors.• Maintained and distributed various change and action logs, assessed impacts to project timeline.• Provided details required to document wireframes, high and low-level design requirements.• Facilitated discussions with clients’ vendors to communicate requirements and coordinate efforts.• Worked on a team managing a large insurance client in their effort to implement a data catalog. Designed processes and practices to disposition term/definition segments. • Worked with local government to help develop their general digital data to help in court operations, day-to-day law enforcement, as well as legal and judicial operational procedures.• Trained and managed business users on new automated processes and achieved significant improvements in their productivity.

• Generated and presented weekly major account profitability reports to executives.• Modeled Salesforce data for proactive account health tracking, optimizing client satisfaction and retention.• Handled all reporting requests (monthly usage, overage reports, contract pricing, regional penetration, etc.)• Fostered strong relationships with internal business partners, instilling trust in service delivery and developing an in-depth understanding of client needs.• Used Tableau to design and develop interactive reports, dynamic dashboards, and compelling data stories, enabling comprehensive analysis and visualization of customer data.• Managed customer service request portal, streamlining and automating the service request process.

• Conducted comprehensive reviews of business processes, formulating and executing optimization strategies.• Produced and analyzed profitability reports; assisted in identifying trends and driving actions to progress penetration within North Central and South Regions.• Evaluated customer contracts, revenue streams, and profitability leveraging Oracle data.• Created and delivered insightful analyses on the effects of COVID-19 on key accounts, by geographic region.• Tracked and reported key performance indicators for active programs and initiatives using Tableau.• Provided comprehensive training to new analysts on Tableau and Oracle data sources.

• Evaluated Kellogg Co. brand performance drivers and collaborated with cross-functional teams.• Analyzed large, complex datasets and modeled data to tell a clear and cohesive story.• Led brand performance review meetings with product owners, innovation directors, and business unit leaders.• Analyzed CPG market data utilizing syndicated and custom databases, driving decision-making.• Provided data-driven recommendations in response to key business issues.• Assessed the performance of innovation launches and competitor brands, ensuring product success in the market.