Brad Graham Email and Phone Number
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A passionate servant leader with 20+ years of experience in sales, marketing, finance, and operations at top automotive companies, excelling at driving customer satisfaction and delivering strong financial results. Known for fostering cultures of care and empowering teams, I bring expertise in operational excellence, business planning, digital transformation, and strategic leadership.
Gulf States Toyota
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Vice President, Internal OperationsGulf States Toyota Dec 2024 - PresentHouston, Tx, UsReporting to the COO, lead strategic initiatives across 156 dealerships and 23 associates for one of the world’s largest independent Toyota distributors. Focus on enhanced dealer profitability and efficiency through key strategic initiatives. Spearhead digital retail, CRM and tech infrastructure optimization, Battery Electric Vehicle (BEV) readiness, and an enterprise Dealer Service Center to elevate CX.
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Vice President, Dealer OperationsGulf States Toyota Aug 2019 - Dec 2024Houston, Tx, UsResponsible for 9 departments (eg. Sales, Customer Relations, Tech Ops) across 156 dealers, 85+ associates. Drove 15% annual revenue growth, increasing market share from 12 to 13.6% through strategies that improved quality, enhanced customer loyalty, increased capacity and streamlined service throughput. Championed DEI-focused talent development, strengthening organizational capabilities and creating growth pathways.
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General ManagerGulf States Toyota Sep 2016 - Aug 2019Houston, Tx, UsManaged operations for 30 dealerships, overseeing 6 reports to implement customer-focused strategies to boost market share, retention, and profitability. Led facility upgrades that enhanced CSAT and operational efficiency, and designed training programs to build high-performing teams.
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Director, Fixed OperationsGulf States Toyota Nov 2014 - Sep 2016Houston, Tx, UsManaged a team of 25 and collaborated with C-suite to drive $414M in annual revenue across 150 dealerships. Improved throughput by 10% through $2.2M in growth funds, a $1.2M parts incentive program, and reporting infrastructure to improve operational transparency, reduce idle inventory and enhance resource allocation.
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Senior Sales ManagerGulf States Toyota Jan 2011 - Nov 2014Houston, Tx, UsImplemented allocation tool training and fostered an inventory-focused culture across 11 dealerships, increasing accessory revenue by $14M and market share by 0.2% in a declining market. Streamlined inventory management through training, boosting velocity and reducing aged units.
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Manager, Service & PartsGulf States Toyota Jun 2007 - Dec 2010Houston, Tx, UsServed as primary fixed operations POC for 13 AK & LA dealerships, achieving #1 performance ranking among peers for 3 consecutive years. Boosted dealership traffic and reduced attrition through innovative marketing strategies, consistently surpassing national benchmarks.
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Manager, OperationsFord Motor Company Jun 2004 - Jun 2007Dearborn, Michigan, UsAfter joining one of the world’s largest automakers as an intern, promoted twice to manage fixed operations across 6 states, coordinating with dealers to improve efficiency and dealer collaboration.
Brad Graham Skills
Brad Graham Education Details
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Indiana University BloomingtonMarketing & Global Studies
Frequently Asked Questions about Brad Graham
What company does Brad Graham work for?
Brad Graham works for Gulf States Toyota
What is Brad Graham's role at the current company?
Brad Graham's current role is VP Operations @ Gulf States Toyota | Servant Leader Empowering Teams to Drive Growth & Operational Excellence.
What is Brad Graham's email address?
Brad Graham's email address is bg****@****ota.com
What is Brad Graham's direct phone number?
Brad Graham's direct phone number is +171382*****
What schools did Brad Graham attend?
Brad Graham attended Indiana University Bloomington.
What skills is Brad Graham known for?
Brad Graham has skills like Vehicles, Automobile, Automotive, Customer Retention, Dealers, Profit, Parts, Dealer Management, Management, Negotiation, Automotive Aftermarket, Customer Satisfaction.
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