Graham Bell Email & Phone Number

Chicago, Illinois, United States

Provided on-time delivery, setup, and troubleshooting for mobile devices from AT&T and Apple.Maintained up-to-date product knowledge of the latest cellphones, laptops, accessories, plans, and promotions offered by partner providers.Successfully met and exceeded goals by driving sales of devices, protection plans, accessories, and Apple Services. Processed existing orders and new sales through OPUS, EasyPay, and Backstage to ensure all products and plan changes were transacted correctly.

Chicago, Illinois, United States

Provided support via Live Chat and Email for customers in need of assistance accessing event tickets or editing delivery and account details, assisted in coordinating compensation for cancelled events and provided updated information on changing dates, times, and locations for rescheduled events.Managed public-facing company social media accounts on Facebook and Twitter via Freshdesk and provided troubleshooting for customers over this platform.Maintaining updated knowledge of multiple ticket transfer types and account managers for specific venues and teams, assured timely and accurate delivery of tickets.Regularly located and reported errors to minimize company loss and help support areas of needed improvement.

Merrillville, Indiana, United States

Actively engaged guests to drive company sales of mobile devices and service plans with Sprint, Verizon, and AT&T, digital service packages with Comcast and DirecTV, and attached protection plans with Applecare and Squaretrade.Trained & advised new employees on daily operations, up-to-date product knowledge, and customer service practices.Minimized company loss by monitoring inventory and identifying and reporting discrepancies, as well as going above and beyond to ensure customer satisfaction.