Doug Graham Email & Phone Number

Chesterfield, Missouri, Us

Serve as Director for the implementation of Enterprise Data Governance at Mercy Health.

Chesterfield, Missouri, Us

St. Louis, Mo, Us

Introduce Data Governance to Ameren based on Data Governance best practices and lead teams at deploying data governance capabilities throughout the enterprise. Implement Informatica Axon Data Governance tools along with Data Quality, Catalog, and Big Data tools.Implement Enterprise Data Privacy Risk Analysis framework and lead technology and business stakeholders in the identification and mitigation of prioritized data privacy risks using business capability, process and interface modeling techniques.

Creve Coeur, Missouri, Us

Projects...(International Music Publisher)• Assess Organizational preparedness for data governance implementation.• Orient and Design Enterprise Data Architecture, including Data Quality and Master Data Management with Microsoft DQS and MDS.• Lead Data Governance stewards through data definitions across multiple divisions throughout the enterprise.(Midwestern Hospital System) • Lead Data Governance Team in the data domain discovery process.• Orient business stakeholders in new roles and responsibilities relating to the data governance program for the enterprise.• Facilitate enterprise data definitions process for key data domains. • Coordinate across business units to discover and align data standards with existing data assets. (National Clinical Service Provider) • Review organizational operating model and business alignment for data governance implementation and roll-out. (Data Governance Assessment) • Implement Operating model in Collibra data governance software product (Data Governance Tool Implementation)• Recommend Governance Program implementation strategies to maximize business benefit of governance program development. (Data Governance Implementation Road Map)

Chesterfield, Missouri, Us

Implement operational data governance plan at Mercy to bring together multiple internal service lines and departmental databases into a singular view of data relating to the Location and Providers topics as directed by the Governance Steering Committee.Conceptualize the calculation and presentation of the Ministry-wide performance scorecard to enable comparative analysis of Acute Care Hospital performance measures dealing with Clinical, Cultural, Service, Community and Stewardship Excellence.Champion Business Development based CRM using Salesforce.com and lead the project implementation at Mercy. Build data integration jobs using the the Salesforce.com Apex data loader to support the update of provider referral detail.Build and socialize CRM reports and dashboards directed at communicating the referral volume activity for business development representatives to enable them to understand trends and activities associated with physician alignment.

Salesforce.com CRM Implementation for non-profit customer. Build custom campaigns, data integration, and workflows for Faith Ascent Ministies along with Chatter implemention management for collaboration.Marketing in the new economy requires an understanding of the complete Internet experience for end users and each product or service for a company can be targeted in many different ways on the Internet. Internet web sites with clear calls to action and informational sites that keep people engaged along with a social media presence to personalize the presentation can all come together to provide a company with many impressions and exposures for their customers. My consulting expertise in listening to the message of the customer and then the knowledge regarding how to present that message with today's tools help customers wisely invest their resources.

• Create historical divisional sales analysis to identify and capitalize on sales trends and bring focus to the company regarding resource utilization.• Facilitate first corporate vision retreat weekend where we identified company competencies and direction and set a course for organized, goal driven, market sensitive strategy for 2009.• Re-organize corporate accounting structures and entry standards for Masterbuilder accounting system to accommodate reporting consistent with the strategy outcomes.• Prepare bank financing packages to reflect corporate performance and future profit potentials to enable the re-organization of company debt structures toward positive cash flow. • Maximize corporate analytical capabilities by reorganizing cost of goods sold information gathering and reporting to identify jobs, customers, labor and machinery resources by applicable division of the company.• Evaluate strategic business opportunities for expansion and acquisition of companies or opportunities in neighboring geographies to accommodate completion of visionary goals.• Evaluate and guide corporate marketing expenditures and communicate goals and correlations between marketing plans and desired sales driven outcomes. • Negotiate with union litigators to minimize the effect of historical inconsistencies in reporting of union wages. • Handle property and casualty insurance, workers compensation, and liability renewals. Raise awareness of insurance impact on business profitability.

• Work with bank auditors to ensure maintenance of ongoing line of credit while significantly negative in our equity position. Develop multi-week cash flow projection worksheets and backlog reporting systems.• Coordinate day to day business related financial activities, Insurance renewals, Starbuilder accounting system troubleshooting, setup and configuration, and special reporting for field personnel.• Prepare monthly WIP analysis and meet with Project Managers to review profitability and project profits upon completion.• Prepare customized budgets and financial statements. (improved data reliability and understandability although the accounting system was not implemented correctly and clear procedures were not established)• Negotiate special payment terms with vendors and customers and maintain amiable relationships while under tight cash flow pressure.• Monitor daily cash position for the company and direct disbursements and receipt activities.• Manage staff of 5 employees who handle daily transactional entry and reporting. • Handle state licenses and ensure that the company is properly authorized to do business in multiple jurisdictions throughout the continental United States. • Make effective bank presentations for financial sustainability of the company to ensure continued credit availability of $3.5M line.

• Install and configure CCH Tax software for Accounting practice.• Install and train users on CSA Accounting and Engagement software for accounting staff. • Consult with clients on business process-based software selection analysis. • Advise clients on business process improvements and software implementation and design considerations to facilitate optimal configurations.• Consult with client regarding proper implementation and conversion plan for existing Sage Timberline Office system and associated reporting and setup parameters.• Implemented advanced Quickbooks Enterprise setup and configuration for home improvement/reselling clients• Set up and configure Small Business Server Networks including client computer setup and configuration for Microsoft and other critical business applications such as Creative Solutions audit package and working paper preparation tools.• Implemented a complete Microsoft Small Business Server package for local law firms including complete setup and implementation of Exchange, MS SQL Server, Sharepoint Services, Microsoft Intranet, Microsoft Mobility Solutions with Mobile Pocket PC functionality, Office 2003 client installation, and Microsoft Small Business Accounting Solutions.• Prepare working papers and audited statements for clients.

Malvern, Pa, Us

• Conduct business process visioning workshops to define high level business process flows and functional breakdowns for the enterprise software selection project.• Break down client feedback from visioning workshops to prepare work flow diagrams that communicate best practice based future states for business processes.• Prepare functional specifications for major processes as defined by breaking down process flows and including the specifications in a RFP. This RFP is for major Integrated ERP/CRM vendors. Utility packages evaluated included SAP, Oracle, Harris, Indus, Peoplesoft, SPL, Hansen, Cayenta, Lawson, etc. • Guide client through key decision making thought processes that focus on relative value of functionalities inherit to Integrated ERP/CRM systems. Evaluations include CIS, Work Order Management, Procurement, HR, and Accounting/Finance functionalities.• Write vendor demonstration scripts for enterprise application vendors and facilitate demonstration evaluation for both Vendor products and Integrator capabilities.• Document decision criteria and software selection rationales.

Provided system configuration consulting for Kana Connect and Kana Response. Set up redirection rules for undeliverable messages and configure workflow for undeliverable message handling. Configured Oracle connectivity across firewall for custom development. Build extraction queries for undeliverable messages from Kana Integrate client and e-mail marketing databases utilizing Informatica Powermart server tools.

St. Louis, Mo, Us

Built bridges between technologists and business unit directors to clarify customer need based requirements as compared to internally developed and maintained technology components. Implemented, administered, maintained, and extended enterprise CRM e-mail system (Kana) thus saving the company in consulting implementation and ongoing administration costs. Performed various advanced troubleshooting and implementation projects for Application Services within the Maritz enterprise.Projects• Planned and facilitated Data Warehouse pilot implementation using Informatica Powermart Server ETL tools, Microsoft DTS and Analysis Services. • Designed and taught training classes for internal CRM system end users, and integration developers on utilization, integration, and extension through third party tools (Informatica Powermart Server ETL tool, Microsoft DTS, Kana CRM interfaces, etc.). • Built and executed segmented CRM e-mail campaigns • Administered CRM workflow. • Led in the implementation of Microsoft DTS as a business development tool for integration to internal custom developed systems and databases.• Managed initial Kana eCRM installation and implemented subsequent upgrades independently saving Maritz $90,000 in installation consulting services. • Implemented Server platform for Rational Unified Process tools including Developer and Analyst Studio Suites. • Facilitated clear specification analysis with Visio-based “Technological Solutions Architecture diagram,” which is hybrid UML-like representation of business processes and interactions. • Implemented inter-company integration between Maritz and client mainframe CICS programs using Microsoft SNA Server and COMTI, saving thousands of dollars in monthly maintenance costs.• Participated in Inter-company Object Oriented Development Methodology evaluation team as representative for Performance Improvement branch of Maritz.

Developed long-term plans for system and infrastructure enhancements that kept the District on track to meet the needs of a double digit growth track over a 10 year period. Implemented ERP system for accounting and budgeting systems. Develop budgetary plans that facilitated line manager accountability to budgetary process which resulted in effective cost containment during the most significant growth years. • Developed budgeting systems for line-management staff that emphasized accountability and cost containment, resulting in no-cost increase budget in one year where growth was realized at an 18 percent level.• Coordinated and planned St. Charles County sewer infrastructure enhancements, including financing and growth projections.• Implemented and designed detail chart of accounts and conversion plan to upgrade accounting systems to USL Financials ERP system.• Led office staff in day-to-day administrative services and built practical employee policies for district. • Facilitated inter-governmental dialogs on sharing resources to enable countywide GIS systems resource sharing and cooperation.• Led Microsoft Solutions Framework team to analyze and specify client/server-based solution for effective customer management.• Coordinated creation of updated employee policies and practices including development of employee handbook.

Bachelor Of Science, Business Administration And Accounting

Bs, Accounting And Economics