I drive my energy from people and thoroughly enjoy building relationships and inspiring/coaching individuals and teams to deliver exceptional results.I am a dynamic and engaging Customer Service Operations professional and relationship builder with more than 18 years of progressive leadership experience and a proven track record for helping a large telecommunications organization measurably improve the efficiency and performance of its operations functions.During my twenty-year career at Cogeco Connexion Inc., I held numerous leadership roles, primarily with the Contact Centre where I developed high-performing, customer-obsessed teams that consistently met or exceeded sales targets. I shaped our consultative sales and service models that resulted in numerous customer satisfaction awards that allowed Cogeco to differentiate itself in a hyper competitive Ontario market, and worked with my teams to launch programs that made the Contact Centre a fun and productive environment. In my Market Development (Network Expansion) role, I successfully lobbied and built relationships with key Municipal leaders (Mayors, CAOs etc.) across the province to gain support for Cogeco’s applications for Federal and Provincial subsidy programs and served as the main contact for municipal escalations related to network expansion projects that were ultimately awarded. Regardless of my roles over the years, my hallmark for success has been that I am a strong communicator and performance coach who is passionate about helping individuals and teams be the best version of themselves and helping them to recognize how they contribute to the organization and that what they do truly makes a difference. If you were to ask my teams to use words to describe me, I’m sure you’d hear motivating, energetic, passionate, creative, engaging, and genuine to name a few…I’m competitive and an avid hockey fan. When not cheering for my favourite team or lacing them up on a Tuesday night, you’ll find me at home with my family playing board games or cozied up on the couch with a good book.