A Managed Services Professional, with over 20 years’ experience in Operations and Service Management.Demonstrating exceptional operational, project management and interpersonal skills with a logical and analytical approach to improving individual, team, and organisational performance. A dynamic, adaptable, and highly motivated leader within the Information Technology Industry. Over 5 years’ experience as a Board Director growing the business by 30% whilst maintaining a Times Top 100 Best Companies to work for status.Specialties• IT and Telecoms Operations and Service Delivery.• Strategic Supplier/Partner Management.• IT Outsourcing and Managed Services.• IT and Telecoms Service Management.• Business acquisitions.• ISO 9001 & ISO 27001.• Project Management.A strong passion for customer relationships and excellence delivered whilst working directly with some key clients within various industries driving strategic roadmaps and visions for the organisations.• Strong leadership skills with the ability to lead teams across multiple functions.• Strong focus on delivering results and continuous improvement.• Strong communicator who embodies proactive customer focus and service.• Skilled in understanding and adapting to fast paced, diverse working environments.• Proven ability to build and maintain effective business relationships, both remotely and face to face.