A confident and reliable IT engineer, with extensive practical experience of working with customers to resolve any support issues, across multiple platforms, that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer-based information systems. Self-motivated with experience in a variety of manufacturing and customer service environments. Possessing an eye for detail and able to multi-task under pressure. An excellent communicator, relating well with people at all levels, and having the flexibility of working effectively, both independently and as part of a team