The Penumbra Podcast releases bi-weekly episodes of a radio show-format serial audio drama, focusing on two storylines: Juno Steel, Private Eye (sci-fi/mystery) and The Second Citadel (fantasy/comedy).- Review episode scripts for content, cohesion, entertainment value, and general editorial suggestions.- Aid lead writer and sound designer/director on the story, dialogue, and worldbuilding for episodes.

- Created the workflows and processes for the technical editing team to deliver reports and platform enhancement projects across 7 pentest methodologies.- Improved overall report quality by providing technical editing and professional feedback for a diverse, global group of pentesting and cybersecurity professionals.- Collaborated with contributors and SMEs on 6 other teams to address customer concerns, revise report formats, create ancillary documents, and propose solutions.- Led the editorial QA process, managing delivery of an average 375 reports per month from the Cobalt Core and Professional Services teams.- Collaborated on the annual State of Pentesting report, and ghost-wrote the Top 10 Web App vulnerabilities and remediations appendix for the 2021 edition.

- Implemented processes for weekly detailed feedback and instruction to consultants and subcontractors, and owned the editorial relationships with two sub-contractor firms.- Developed a portfolio of report and graphic templates to fulfill needs for three consulting services, then trained editors and consultants to use those templates. - Spearheaded the creation and maintenance of the Consulting team’s style guide, and 25 additional pages of standards guidance and writing advice in a Confluence Wiki. - Delivered over 800 pages a week of pentesting, incident response, and security advisory reports for clarity, consistency, and standardized language.- Created a graphic workflow of the entire Pentesting process, from sales through the engagement to report delivery, based on input from all related teams.

- Provided detailed feedback and training for consultants and subcontractors based on edits to their reports.- Mentored and collaborated with the Deliverable Manager team, as the second member of that team.- Spearheaded the process to update the Pentesting team’s database of findings and remediations, eliminating duplicates and content copied from open-source, third-party websites. - Delivered over 500 pages a week of pentesting reports for clarity, consistency, and standardized language.

- Created a monthly Lunch-and-Learn program that blended guest speakers, original content, and e-learning programming. - Developed tools for capturing and tracking training metrics for 11 departments. - Built training materials and documentation with an upbeat and informative brand voice.- Filmed, narrated, and edited training videos for internal programs and Licensee training.- Conducted SWOT Analyses of the 11 departments, then wrote and researched training programs and methods aimed at meeting the needs we identify with their work.

- Designed the first new hire onboarding training for Zendesk and internal Paint Nite tools.- Created and maintained over 30 articles for the team’s first online customer help desk.- Coordinated with the licensee team to resolve customer concerns across all US markets.- Responded to customer requests within 8 business hours of receipt in Zendesk.- Listened to and answered customer voicemails through 8x8 VOIP, after comparing those calls to emails or other requests that have already been resolved.

- Provided a warm welcome to guests, and took family photos against a green screen. - Maintain the gift shop floor, and sell LEGO products.- Coordinated with other hosts across the attraction to ensure best visitor experiences, with an eye to customer service and safety.- Assisted with the day-to-day operation of a new midway attraction.

- Enticed and excited customers to sample, learn, and buy loose leaf teas or prepared tea drinks.- Taught every visitor how to become an expert in all aspects of tea.- Assisted with day-to-day opening, operation, and closing of the store.

- Performed all opening and closing duties as a keyholder for a retail store in Boston’s Back Bay.- Maintained up-to-date book lists for upcoming courses across multiple campuses.- Maintained stock and floor. Place orders, receive shipments, and display new products for sale.

- Wrote, researched and edited full day’s content based on interviews, town meetings, police reports and aggregation of content. Used proprietary Patch CMS to write, edit, and program news website and newsletter.- Built cachet in local communities with social media presence and quality stories. Managed and posted to social network feeds for multiple news websites. Maintained community of readers, fixed user issues. - Managed and edited content for a team of six bloggers, reporters, and photographers.Met and interviewed town officials, residents, business owners, teachers, and other community figures.

- Attended events, took photos, and met people to write compelling stories as a local reporter. - Photographed town events for publication on the internet. Submitted content for publication under editorial deadline.- Provided holiday and vacation coverage as a guest editor for Patch news editors, taking over day-to-date responsibilities for site maintenance.

- Self-motivated freelance writing on subjects chosen from database.- Researched a variety of topics for understanding of a number of tasks.- Made changes based on edits from content editors.

- Shelved, organized and maintained textbooks within the department, and other products across the store.- Provided excellent customer service to students and parents searching for class materials. - Packed books for online shipments and for returns to vendors. - Aided with book buyback at the end of the school terms.

- Created and maintained articles for a Wiki product knowledge base in a Scrum project.- Wrote, edited, and updated system and product documents and job aids.- Participated in in-depth knowledge transfers about insurance products.- Built a metrics-tracking spreadsheet in Excel VBA.

Edited copy, confirmed quality of recorded materials. Researched stock photography for use in upcoming textbooks. Generated series of educational PowerPoint slides which were published into an ancillary product for a book.

Aided customers and fellow employees across the store.Operated cash register efficiently and accurately. Participated in training of new employees.