Graham Clark

Graham Clark Email and Phone Number

Sales & Marketing Manager, CX Ambassador, and defacto Salesforce "admin" at B Cellars Vineyards and Winery @ B Cellars Vineyards & Winery
Graham Clark's Location
Bend, Oregon, United States, United States
About Graham Clark

Life has a crazy way of getting you where you need to go. I think I'm finally comfortable with that notion, after all these years. My current gig at B Cellars Vineyards and Winery is a fast-paced, exciting, and opportunity-rich bonanza that gives me a new reason to charge into work ready to go every day.I'm currently learning to navigate the deep, rich waters of Salesforce and am constantly amazed at the potential it uncovers for our business. With any luck, I'll be a certified Salesforce Admin (instead of an accidental "admin) soon. As CX lead at the winery, I've built a program from the ground up that keeps our customers engaged and gives us genuine reasons to reach out and further our relationships with our customers. I'm a big believer in constantly learning and expanding my view of the world, both personally and professionally. Getting to apply that philosophy to business provides and endless opportunity for new knowledge and bigger successes. I pride myself on being able to "just figure it out", but I've also become comfortable with the idea that I don't know what I don't know. Luckily, B Cellars has the most incredible group of professionals that I've ever had the pleasure of working with.When I'm not at the winery figuring out how to sell more wine by providing the finest wine and food experience in the Napa Valley, you'll find me gripping onto my sanity by a thread while chasing two kids under 10, goofing off with friends, and finding any excuse to escape to a live concert.I'm always interested in connecting with new people and learning more about how others are succeeding out there, so don't be shy!

Graham Clark's Current Company Details
B Cellars Vineyards & Winery

B Cellars Vineyards & Winery

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Sales & Marketing Manager, CX Ambassador, and defacto Salesforce "admin" at B Cellars Vineyards and Winery
Graham Clark Work Experience Details
  • B Cellars Vineyards & Winery
    Sales & Marketing Manager
    B Cellars Vineyards & Winery Jan 2019 - Present
    Oakville, California, Us
  • Elizabeth Spencer Winery
    Marketing Manager
    Elizabeth Spencer Winery Aug 2016 - Jan 2019
    Rutherford, Ca, Us
    Create and execute 12 month calendar and budget to support marketing efforts for DTC, Wholesale, and Events departments.Manage, segment, & analyze customer database to optimize communication strategies.Daily social media activity, including regular posting and monitoring customer engagement. Utilize targeted paid promotions to support event ticket sales and release campaigns.Create print and digital assets including photography, content, graphics, and design standards to support all marketing efforts.Develop and leverage partnerships with vendors, organizations, and alliances to increase brand awareness and drive customer acquisition.Maintain all aspects of the website, including offerings, events, and seasonal updates, as well as SEO, Analytics tracking, and performance monitoring.
  • Chatterbox Wine Marketing Services
    Manager, Digital Marketing & Projects
    Chatterbox Wine Marketing Services Jul 2015 - Aug 2016
    Napa, California, Us
    ResponsibilitiesCurate and execute digital announcements of outbound telesales campaigns to drive inbound sales traffic.Produce custom campaign micro-sites and landing pages consistent with client's brand standards in order to maximize conversions.Create and promote original blog content across social media outlets.Perform audits highlighting deficiencies in winery digital efforts including SEO/SEM, social presence, user experience, email performance, and web sales.Create and maintain SEM/SEO strategy for Chatterbox, including competitive research and ad creation.Worked closely with existing sales team to craft a sales strategy that highlighted both new and traditional service offerings.AchievementsDeveloped and deployed 125+ email campaigns in support of simultaneous telesales campaigns to drive over $500K in inbound sales.Created a data hygiene and append process, resulting in the recovery of 15-40% of bad email addresses per campaign.Introduced and optimized a central project collaboration process, increasing new-client on-boarding efficiencies and streamlining repeat campaign setup time.
  • Chatterbox Wine Marketing Services
    Project Management Lead
    Chatterbox Wine Marketing Services Oct 2014 - Jul 2015
    Napa, California, Us
    ● Managed collection and organization of telesales/email campaign deliverables for 2-3 campaigns per week.● Introduced and optimized a central project collaboration system, allowing clients and colleagues to share information and communicate more efficiently. New system allowed for the creation of historical campaign deliverable archives, streamlining repeat campaigns.● Developed strategic partnerships with best in class vendors to enhance Chatterbox services to include customer acquisition tools and data hygiene services.● Worked closely with existing sales team to craft a sales strategy that highlighted both new and traditional service offerings.
  • Ewinery Solutions
    Project Manager
    Ewinery Solutions Mar 2013 - Oct 2014
    Napa, Ca, Us
    Manage project related tasks for assigned clients. Duties include the following:-Onboarding of new clients - manage the relationship from the close of the sales process through the launch of the website and pass off to the training and customer care departments.-Existing client projects - guide existing clients through large data projects, website redesigns, or substantial software upgrades. Ensure that their existing business platform experiences as little disruption as possible during this process.Examples of projects include:-New website implementations-Migration of data from an outside system into an internal database-Website redesigns-Addition of software upgrades-Mobile Website implementations
  • Ewinery Solutions
    Account Manager
    Ewinery Solutions May 2011 - Mar 2013
    Napa, Ca, Us
    Responsible for account management of a set of clients ranging from small family brands to large, multi-national corporations.- Specialization in Wine Club, Allocation programs and customer loyalty.- Day-to-day responsibilities include primary client communication, review all client deliverables, ownership of the client contract, project management, issue resolution, training and basic technical support.- Awareness and pursuit of opportunities for account growth and new business opportunities, and communicates the client's goals and represents the client's interests to shared resources within the company- Project Management of transition of new clients to the eWinery Solutions platform. Including launching new websites (desktop and mobile), migration of customer data between systems, set up of direct-to-consumer programs (wine clubs, allocations, mailing lists, etc.), ensure correct set up of integrations with other industry partners and advising best practices for new and upcoming brands.- Offer consultation on new programming for the platform, testing new functionality and making recommendations to better streamline winery workflow.
  • V. Sattui Winery
    Sales & Marketing Coordinator
    V. Sattui Winery Oct 2010 - Jan 2011
    St. Helena, Ca, Us
    -Desktop publishing of Tasting sheets, counter talkers and other collateral marketing materials. -Assist with Email Campaigns-Maintenance of website, including updates of product pricing, offerings, and links.-Key role in redesign of websiteAdditional responsibilities include:-Ongoing management of Futures sales and redemptions-Taking inbound phone orders when necessary
  • V. Sattui Winery
    Outbound Sales Manager
    V. Sattui Winery Sep 2009 - Oct 2010
    St. Helena, Ca, Us
    Manage a telemarketing sales team that uses our customer database to increase sales. I also lead our wine futures sales program, process incoming orders from the web and phones, and anything else that comes up.
  • V. Sattui Winery
    Wine Consultant
    V. Sattui Winery Apr 2009 - Sep 2009
    St. Helena, Ca, Us
    Pouring wine in a busy tasting room environment while explaining the history of the winery and all things wine related. Responisble for knowing details of over 40 wines as well as general info about the industry as a whole.
  • Pro Player Connect
    Business Development Manager
    Pro Player Connect Jun 2008 - Feb 2009
    Dickson, Tn, Us
    Leading the effort to attract franchise companies to market their investment opportunities to professional athletes through ProPlayerConnect.com.
  • 3M
    Mro Specialist
    3M Mar 2007 - Mar 2008
    St Paul, Mn, Us
    Solutions based sales focused on maintenance and repair opperations in industries ranging from manufacturing to education to government. Responsible for territory in Orange, Riverside, and San Bernardino Counties.
  • 3M
    Channel Account Manager
    3M Mar 2006 - Mar 2007
    St Paul, Mn, Us
    Managed relationship between 3M and Grainger Industrial Supply in California and Nevada

Graham Clark Skills

Sales Management Wine Marketing Strategy Sales Operations Marketing E Commerce Email Marketing Sales Management Wineries Business Development Customer Service Project Management Online Marketing Account Management Program Management Social Media Marketing Hospitality Training Mobile Devices Crm Strategic Partnerships

Graham Clark Education Details

  • University Of California, Davis
    University Of California, Davis
    History
  • Napa Valley College
    Napa Valley College
    Vineyard And Winery Technology

Frequently Asked Questions about Graham Clark

What company does Graham Clark work for?

Graham Clark works for B Cellars Vineyards & Winery

What is Graham Clark's role at the current company?

Graham Clark's current role is Sales & Marketing Manager, CX Ambassador, and defacto Salesforce "admin" at B Cellars Vineyards and Winery.

What is Graham Clark's email address?

Graham Clark's email address is gr****@****ing.com

What is Graham Clark's direct phone number?

Graham Clark's direct phone number is +153030*****

What schools did Graham Clark attend?

Graham Clark attended University Of California, Davis, Napa Valley College.

What skills is Graham Clark known for?

Graham Clark has skills like Sales, Management, Wine, Marketing Strategy, Sales Operations, Marketing, E Commerce, Email Marketing, Sales Management, Wineries, Business Development, Customer Service.

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