Graham Furnis Email & Phone Number

Toronto, Canada Area

MANAGEMENT CONSULTANT:Providing strategic, tactical, and operational leadership and direction for driving business success using multiple frameworks and approaches, including but not limited to:- ITSM (IT Service Management) best practices based on ITIL- COBIT (Control Objectives for Information and Related Technologies) framework- Project Management best practices based on PMP and Agile approaches- Lean Management approaches- DevOps approaches and methods- Business Relationship Management frameworks and approaches- IT Asset Management frameworks and approachesDelivering ITSM and Business road map plans linked to organizational strategy; designing ITSM and Business structure, conducting process assessments; leading process design workshops; leading capability development workshops, and deploying supporting tools.SPEAKER AND EDUCATOR:Delivering business management presentations, executive overviews, and education at all levels of strategic, tactical, and operational. Courses from all levels of the official ITIL Qualification Scheme, other best practice frameworks as mentioned above, and customized products.THOUGHT LEADERSHIP:Speaking at public engagements and Pink Elephant conferences.Developing methodology and approaches for implementing best practices and achieving business outcomes.

Principal Practice:Delivering project management and ITSM (IT Service Management) process management services based on the ITIL framework (IT Infrastructure Library).Business and Program Development:www.GrahamFurnis.com- Strategic planning and business development for project and process education services. - Project management and development of best practices training products.

Broad responsibilities for developing and providing ITSM (IT Service Management) consulting services, ITSM training and presentation services, and for ITSM product and business development. Senior ITSM Consultant:Principal consultant delivering ITSM consulting services.Program, Project, and Product managed and authored the expansion of ITSM/ITIL consulting methodology and processes significantly increasing the project scope capabilities for B Wyze ranging from initial adoption through ongoing improvement and optimization initiatives.ITSM Training Services Manager:Business development for new products and services.Program, Project, and Product managed and authored ITSM courses, presentations, and workshops in support of the ITSM training services business.Senior ITSM Trainer, Speaker, and Thought-Leader:Delivered ITSM training and presentation services to corporate clients and over 4,000 IT professionals, continually earning top-level evaluation and results. Provided thought-leadership through regular industry presentations, panel discussions, webinars, and articles.

Managed client relationships and gathered, analyzed, and documented complex reporting requirements supporting school district funding. Successfully balanced high priority client updates combined with changing requirements and tight deadlines.

Enhanced Object-Oriented and Relational Database Design skills and knowledge; transferable to business, project, and process management analysis, design and development.

A programmer specialist using PowerBuilder and Oracle technologies evolving pharmacy dispensary software systems. Successfully executed across the full Systems Development Life Cycle through development, testing, implementation, sign off and support.

Programmed, developed, project managed releases, and supported the system for managing corporate Y2K upgrade projects, developing skills and experience in client-server, PowerBuilder, Oracle database, and Cognos data-warehouse technologies.

Managed projects and developed client-server database applications across the full Systems Development Life Cycle from requirements gathering to design, development, transition, training and support.

Information Services Manager (1994), Technical Services Manager (1992), Training and Operations Manager (1991), Scheduling and Operations Manager (1990), and Training Associate (1989).