Tasked with preparing the business for sale, optimising costs to reinvest savings across people, process, structure, and culture. Realised revenue and bottom-line gains. Lead internal business change and ensure optimal service delivery for Services Solutions, Managed Services, and Professional Services. Hold a Statutory Board-level role, taking ownership for directing internal business change, and a full remit for all elements of Internal IT and line-of-business applications, along with ISO 9001/27001 certifications. Consolidated professional and managed services into a single group for profitability and scalability. Implemented targeted tactical changes and strategic transformational change for sustainable growth and quality service delivery. Managed internal core platforms to be entirely supported, stable and secure with active projects running to replace aged infrastructure in 2023. • Successfully united over 200 internal and external services professionals, established a forward-thinking mission and strategy, and replaced an ineffective management team.• Implemented multiple initiatives to improve all aspects of Professional and Managed Services. Developed a new product portfolio with scalable packaged solutions and a new services catalogue.• Built and developed a top-performing team. Reduced operational costs in many areas through system change, efficiencies, processes, and people. Maintained growth despite 17 fewer team members.• Doubled services to product mix; Financials for Professional, Supply Chain, and Managed Services are strong with 22.2% and 16.7% growth in revenue and gross profit, respectively, with average margins exceeding 37%.• Played a key role in the handover of direct management and integration of Vohkus Services to the new owner.• Replaced aged IT infrastructure with a robust Azure-based solution, achieving ISO 27001 and Cyber Essentials+.

Engaged to recover a failing Professional Services division for the UK’s second-largest reseller. Led all facets of Professional Services. Managed a team of 150 permanent co-workers, a secondary group of 50+ contractors and temps, and 100+ additional resources provided via suppliers. Oversaw over 150 programmes and projects at any given time.• Successfully implemented visionary multi-year strategy and mission.• Replaced ineffective management team and set standards for improving quality and capability.• Brought together three siloed teams and introduced new initiatives for constructive challenge and disruption.• Expanded internal technical and soft skills training for consistency of experience for customers • Introduced transparent tracking and reporting of all aspects of performance through KPIs, SLAs and service excellence initiatives.• Reviewed bonus and incentive schemes to target appropriate behaviour and encourage teamwork, learning, preparedness, and outcome improvement.• Achieved annual year-on-year revenue growth exceeding 20%, except for 2020, impacted by Covid-19, which still delivered 8% revenue growth, 34% profit growth, and a contribution margin of 51%.

Specialised in taking on technically and politically complex multi-million-pound work programmes where previous organisations or programme managers failed to meet/deliver on the client's expectations. Demonstrated expertise in turning around such programmes mid-stream and delivering on objectives to the satisfaction of all stakeholders. Excelled in pre-and post-sales activities, successfully converting opportunities into profitable engagements. Built strong client relationships, consistently securing additional profitable work on each engagement.• Consolidation of business systems and infrastructure into private cloud and SaaS services.• Reduced Head office move delivery cost by 50% by implementing a 24x7 shift at the customer’s request.• Completed IL3 secure, carrier-grade infrastructure platform delivery for VoIP solution implementation into several central government agencies.• Successfully led the recovery of a failing data centre upgrade project.• Directed recovery of a 5,000-seat desktop rollout programme on secure sites.• Managed integration of several acquisitions into core systems and infrastructure.• Led recovery of a £1M loss-making programme of works into profit, consisting of two new data centre builds and a media head office and studio move.

Initially fulfilled consultancy role, responsible for managing and integrating IT department after acquiring a new company. Conducted due diligence on the new company's services and staff. Implemented governance where necessary and oversaw consolidation programme. Played a key role in all aspects of general and programme management, including reviewing, transitioning outsourced suppliers, and refreshing data centre technology,• Implemented SaaS services for service bookings and work authorisations, created a B2B quotation system, realigned business processes, and implemented a custom fleet management solution by employing an optimised software development life cycle.• Successfully outsourced all IT operations into a hybrid onshore and offshore model with Fujitsu.