Graham Gaut Email & Phone Number

London, UK, GB

Fareham, England, GB

• Tasked with preparing the business for sale, optimising costs to reinvest savings across people, process, structure, and culture. Realised revenue and bottom-line gains. Lead internal business change and ensure optimal.
• Successfully united over 200 internal and external services professionals, established a forward-thinking mission and strategy, and replaced an ineffective management team.
• Implemented multiple initiatives to improve all aspects of Professional and Managed Services. Developed a new product portfolio with scalable packaged solutions and a new services catalogue.
• Built and developed a top-performing team. Reduced operational costs in many areas through system change, efficiencies, processes, and people. Maintained growth despite 17 fewer team members.
• Doubled services to product mix; Financials for Professional, Supply Chain, and Managed Services are strong with 22.2% and 16.7% growth in revenue and gross profit, respectively, with average margins exceeding 37%.
• Played a key role in the handover of direct management and integration of Vohkus Services to the new owner.

London, England, GB

• Engaged to recover a failing Professional Services division for the UK’s second-largest reseller. Led all facets of Professional Services. Managed a team of 150 permanent co-workers, a secondary group of 50+.
• Successfully implemented visionary multi-year strategy and mission.
• Replaced ineffective management team and set standards for improving quality and capability.
• Brought together three siloed teams and introduced new initiatives for constructive challenge and disruption.
• Expanded internal technical and soft skills training for consistency of experience for customers
• Introduced transparent tracking and reporting of all aspects of performance through KPIs, SLAs and service excellence initiatives.

London, England, GB

• Specialised in taking on technically and politically complex multi-million-pound work programmes where previous organisations or programme managers failed to meet/deliver on the client's expectations. Demonstrated.
• Consolidation of business systems and infrastructure into private cloud and SaaS services.
• Reduced Head office move delivery cost by 50% by implementing a 24x7 shift at the customer’s request.
• Completed IL3 secure, carrier-grade infrastructure platform delivery for VoIP solution implementation into several central government agencies.
• Successfully led the recovery of a failing data centre upgrade project.
• Directed recovery of a 5,000-seat desktop rollout programme on secure sites.

Stuttgart, Baden-Württemberg, DE

• Initially fulfilled consultancy role, responsible for managing and integrating IT department after acquiring a new company. Conducted due diligence on the new company's services and staff. Implemented governance where.
• Implemented SaaS services for service bookings and work authorisations, created a B2B quotation system, realigned business processes, and implemented a custom fleet management solution by employing an optimised.
• Successfully outsourced all IT operations into a hybrid onshore and offshore model with Fujitsu.