My wellness business contracts with luxury Hotel Spas, Day Spas, Wellness centers and traveling executives. I’ve recently contracted with  (2016-current) Dorchester Collection (Hotel Bel-Air 6/2021) and the Pacific Union Club (6/21-12/21) I have launched and revamped many spas. Played a large role in bringing San Francisco it’s only Forbes 5 star Spa (Forbes Ambassador, Mandarin Oriental) I specialize in the art of SOP creation, team building and high-end service standard training. I have a proven track record of reducing costs while adding value, increasing sales and most importantly improving team moral. My Wellness Loft by Graham Gautschi also provides spa staffing for spa management, spa coordinator, massage therapy, fitness training and personal assisting work for high level executives and celebrities.

Part of the opening team for a new brand of luxury senior living community.Provide continual training to improve quality and maintain the highest level of care. Successfully hired and trained the caretakers, medicine technicians and nurses required for licensing. Maintained a strong retention rate with front line staff. Championed the well-being of residents and employees.

• Recruited and vetted talented massage therapists. • Grew local network to be one of the largest in the nation.• Achieved weekly fill rate goals• Helped company find and contract with large corporate clients. • Worked with over a 100 active massage therapists in San Francisco• Ensure therapists live up to professional standards and help guide massage therapists to be the best that they can be.• Had the highest increase of "Average Client Ratings' in San Francisco compared to other regions. (Accomplished with communication, Detailed On-Boarding, educating algorithm expectations) • Established strong working relationship with local massage schools in developing mentor program and establishing a strong relationship with staff and students.

As the Interim Spa Director/Consultant• Created and developed full spa menu. • Created and implemented polices and procedures.• Vendor selection and management. • Brought in new products and grew retail sales. • Marketing and event orchestrator. • Department Trainer for Operations, Concierge, Spa Treatments and Spa SalesOther responsibilities include providing massage and body treatments, fitness training and wellness coaching to patrons of The Spa at Loews Regency Hotel San Francisco.

As the Forbes ambassador I trained front and back of house on standards that provide the highest in customer service. In the first year of operation we became the only 5 Star Spa in Northern California.As the treatment supervisor, creator and trainer I ensured the team was fully trained on all treatments the spa offers. Kept up with trends and created our own. I also provided massage, body treatments, fitness training and wellness coaching to patrons of the Mandarin Oriental Spa.

• Overhauled business model and increased membership by over 300%.• Created and implemented protocols, menu, policies and procedures.• Developed a state wide reputation for high-end 5 star customer service.• Hired staff utilizing many different resources and created contracts.• Directly involved in all marketing, financial budgeting and event planning.• Reduced costs by nearly 45%, while increasing the value of products offered.

• Responsible for maintaining and building a team of over 25 massage therapists.• Effectively hired, trained and assisted in maintaining 5 diamond service.• Did scheduling, inventory, product management, group planning and sales.• Built long-lasting customer relationships. Positive customer relations and clientele building, including professional athletes, entertainment celebrities, and the international elite.• Was sales leader of spa products with 70% more sales than the next sales leader.

• In seven years, managed four different Humphrey restaurants.• Opened new stores as well as created and implemented polices at all locations.• Was responsible for all hiring, training, inventory, budgeting, cost control, andscheduling, as well as implementing procedures to ensure a high employee morale and low turnover.