Graham is a recognized and awarded engagement strategy leader with nearly 20 years of creating business growth. Graham works with businesses and institutions to improve the efficacy of their customer engagement and marketing strategies and executions. Graham is a thought-leader in the realm of closing the gap between the brand and their best customers. For non-corporate clients, he works with institutions to develop meaningful engagements with their most important audiences to drive measurable growth. Furthermore, His process creates a highly effective, yet sustainable, customer engagement framework that drives advocacy and participation with an end goal of helping his customers achieve their top goals – from retention to growth to improving profitability. Graham has helped medium sized, regional business to Fortune 50 businesses as well as higher-education and NFP clients grow revenue through more effective customer engagements and marketing strategies. After various leadership roles in prominent technology, creative and brand agencies, Graham has founded and now leads a boutique consultancy based in Seattle called Mind the Gap. Graham has given a number of presentations on the subject matter, has been awarded by and is now an Associate Judge for the internationally renowned Webby Awards and is on an advisory board for UW.
Listed skills include Marketing Strategy, Customer Engagement, Social Marketing, Word Of Mouth Marketing, and 46 others.