Graham Hill (Dr G) Email & Phone Number

Freelance management consultant, interim and director, designing, implementing and running complex business transformation projects for clients primarily in the retail financial service, telecoms, automobile and aviation industries.Clients include ERA GSM (PL), Toyota (DE), Vodafone (GR), Standard Life, OHRA/Delta Lloyd Groep (NL), Huawei/Telfort (NL and CN), Dong Energy (DK), Scottish Widows, Focus Solutions, Tesco Bank, Vueling Airlines (ES), flybe, Royal Bank of Scotland, The Post Office, Telefonica O2, Verivox (DE), Finnair (FI), Suncorp (AU), Compare the Market, LNER, PayPal (Remote), BT/EE (Remote), Volaris (Remote), Ford (Remote), Lloyds Banking Group (Remote), Lufthansa (DE) and Peabody Trust (Remote).

Edinburgh, Scotland, Gb

Client Engagement Director designing, planning, implementing and running complex marketing operations management projects for clients.

Toronto, Ontario, Ca

Subject matter expert on service innovation, customer experience and customer loyalty projects for clients.

London, Gb

Client Engagement Director designing, planning, implementing and running complex private equity, venture capital and corporate finance projects for aviation clients.

London, Gb

Advising on the latest developments in Next Best Action (NBA), including contact strategy, action development, contact governance and using actions to create an individualised customer-centric experience.

Reading, England, Gb

Advising on the latest developments in data monetisation; including using data to improve business operations, wrapping data into the design of new products services and experiences, and developing data platforms and multi-sided marketplaces.

Reading, England, Gb

Responsible for the design, development and implementation of data monetisation at Telefonica O2; from improving business operations, through data-driven innovation to providing data-as-a-service together with partners.

Reading, England, Gb

Responsible for all aspects of the design, development and implementation of Telefonica O2's approach to Data Enablement and its Date Enablement Centre of Excellence.

Reading, England, Gb

Responsible for all aspects of compliance with EU GDPR legislation, and the changes it catalyses in how we go to market and how we use data to drive innovation.

London, England, Gb

Client Engagement Director designing, planning, implementing and running complex data enablement projects for clients.

City Of London, England, Gb

Client Engagement Director designing, planning, implementing and running personal information economy projects for clients.

London, Uk, Gb

Subject matter expert during the mapping of customer journeys as part of a Proof of Concept for a new Journey Orchestration solution.

London, Uk, Gb

Subject matter expert during the identification of operating model improvements across Lloyds Banking Group's marketing operations, and the design and development of a Centre of Excellence for its Your Marketing programme.

London, Uk, Gb

Responsible for the planning, development and implementation of the Aprimo Marketing Resource Management solution for Lloyds Banking Group's life, pensions and investments daughter, Scottish Widows.

Amsterdam, Nl

Client Engagement Director designing, planning, implementing and running complex service design projects for broad range of clients.

Chemnitz, De

Strategic Advisor providing startup guidance to help Loyalty Factory achieve its business growth targets and expert consulting support on CLM projects for clients.

Shenzhen, Guangdong, Cn

Responsible for all aspects of strategy, analysis, design and development of a disruptive campaign management solution (encompassing 100% of the on-demand and real-time functionality required for everyday campaigning at 30% of the cost) for a joint-venture between Huawei & Dutch telco Telfort

Denver, Colorado, Us

Client Engagement Director designing, planning, implementing and running outcome-driven innovation projects for broad range of clients.

Customer Value Management Guru at CustomerThink providing thought leadership, practical advice to CustomerThink members and content for the CustomerThink portal.

London, England, Gb

Client Engagement Manager selling, planning, implementing and running major CRM, CEM & CLM projects for clients.

Plano, Tx, Us

Interim Head of CRM responsible for the design, development, implementation and operational management of all aspects of CRM for Toyota Financial Services in Germany

Gb

Principal in German Telecoms Practice, and then UK Telecoms and Aviation Practices. Broad range of clients in financial services, telecoms, automotive, utilities and aviation industries, and the public sector.

Principal in Telecoms Group

New York, Ny, Us

Senior Consultant in Systems Development Group

Middlesex, Gb

Operations research analyst in Business Systems Operations Research.Responsible for aircraft scheduling simulation and operations.Part of the Change Team for 'A Day in the Life'.

Phd, Biological Sciences

Bsc (Hons), Biological Sciences

Service Week, Executive Education (Presenter)

Building Customer Centric Organisations, Executive Education

Corporate Entrepreneurship & Open Innovation, Executive Education

Mobile Web 2.0, Executive Education

Relationship Marketing, Executive Education

Certification, Structured Systems Analysis And Design Methodology (Ssadm), Computer Systems Analysis

Physics, Chemistry & Biology, Science A-Levels