Graham Hill (Dr G)

Graham Hill (Dr G) Email and Phone Number

30 Years Marketing | 25 Years Customer Experience | 20 Years Decisioning | Opinions my own @ Optima Partners
Graham Hill (Dr G)'s Location
Cologne, North Rhine-Westphalia, Germany, Germany
Graham Hill (Dr G)'s Contact Details
About Graham Hill (Dr G)

A highly motivated management consultant, interim and director with over 30 years experience managing business transformation projects. Extensive experience of delivering high-pressure, high-complexity, technology-driven programmes for clients in the financial services, telecoms, energy, automotive and transportation industries. Particularly skilled at using data and technology implementation to catalyse business operating model change.Specialties: Direction of complex business change projectsInterim management of business operationsData enablement and monetisationMarketing operations improvementService experience innovationReal-time customer decisioningCustomer journey orchestration

Graham Hill (Dr G)'s Current Company Details
Optima Partners

Optima Partners

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30 Years Marketing | 25 Years Customer Experience | 20 Years Decisioning | Opinions my own
Graham Hill (Dr G) Work Experience Details
  • Janus Spv
    Founder
    Janus Spv Jan 2002 - Present
    Freelance management consultant, interim and director, designing, implementing and running complex business transformation projects for clients primarily in the retail financial service, telecoms, automobile and aviation industries.Clients include ERA GSM (PL), Toyota (DE), Vodafone (GR), Standard Life, OHRA/Delta Lloyd Groep (NL), Huawei/Telfort (NL and CN), Dong Energy (DK), Scottish Widows, Focus Solutions, Tesco Bank, Vueling Airlines (ES), flybe, Royal Bank of Scotland, The Post Office, Telefonica O2, Verivox (DE), Finnair (FI), Suncorp (AU), Compare the Market, LNER, PayPal (Remote), BT/EE (Remote), Volaris (Remote), Ford (Remote), Lloyds Banking Group (Remote), Lufthansa (DE) and Peabody Trust (Remote).
  • Optima Partners
    Senior Associate
    Optima Partners Dec 2008 - Present
    Edinburgh, Scotland, Gb
    Client Engagement Director designing, planning, implementing and running complex marketing operations management projects for clients.
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  • Bond Brand Loyalty
    Senior Associate
    Bond Brand Loyalty Aug 2021 - Dec 2023
    Toronto, Ontario, Ca
    Subject matter expert on service innovation, customer experience and customer loyalty projects for clients.
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  • Nyras
    Senior Associate
    Nyras Mar 2010 - Aug 2022
    London, Gb
    Client Engagement Director designing, planning, implementing and running complex private equity, venture capital and corporate finance projects for aviation clients.
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  • Bt
    Special Advisor On Nba Governance (With Optima Partners)
    Bt May 2021 - Jun 2022
    London, Gb
    Advising on the latest developments in Next Best Action (NBA), including contact strategy, action development, contact governance and using actions to create an individualised customer-centric experience.
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  • O2 (Telefónica Uk)
    Special Advisor On Data Monetisation (With Janus Spv)
    O2 (Telefónica Uk) Oct 2019 - Oct 2021
    Reading, England, Gb
    Advising on the latest developments in data monetisation; including using data to improve business operations, wrapping data into the design of new products services and experiences, and developing data platforms and multi-sided marketplaces.
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  • O2 (Telefónica Uk)
    Interim Programme Director Data Monetisation (With Janus Spv)
    O2 (Telefónica Uk) Jan 2019 - Nov 2019
    Reading, England, Gb
    Responsible for the design, development and implementation of data monetisation at Telefonica O2; from improving business operations, through data-driven innovation to providing data-as-a-service together with partners.
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  • O2 (Telefónica Uk)
    Interim Programme Director Data Enablement (With Janus Spv)
    O2 (Telefónica Uk) Jan 2018 - Mar 2019
    Reading, England, Gb
    Responsible for all aspects of the design, development and implementation of Telefonica O2's approach to Data Enablement and its Date Enablement Centre of Excellence.
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  • O2 (Telefónica Uk)
    Interim Programme Director Gdpr Implementation (With Ctrl-Shift)
    O2 (Telefónica Uk) Aug 2016 - May 2018
    Reading, England, Gb
    Responsible for all aspects of compliance with EU GDPR legislation, and the changes it catalyses in how we go to market and how we use data to drive innovation.
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  • Ignata
    Senior Associate
    Ignata Oct 2019 - Oct 2020
    London, England, Gb
    Client Engagement Director designing, planning, implementing and running complex data enablement projects for clients.
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  • Ctrl-Shift
    Senior Associate
    Ctrl-Shift Jun 2014 - Nov 2018
    City Of London, England, Gb
    Client Engagement Director designing, planning, implementing and running personal information economy projects for clients.
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  • Lloyds Banking Group
    Subject Matter Expert On Journey Orchestration (With Optima Partners)
    Lloyds Banking Group Jun 2014 - May 2015
    London, Uk, Gb
    Subject matter expert during the mapping of customer journeys as part of a Proof of Concept for a new Journey Orchestration solution.
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  • Lloyds Banking Group
    Subject Matter Expert On Marketing Operations Improvement (With Optima Partners)
    Lloyds Banking Group Sep 2012 - May 2014
    London, Uk, Gb
    Subject matter expert during the identification of operating model improvements across Lloyds Banking Group's marketing operations, and the design and development of a Centre of Excellence for its Your Marketing programme.
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  • Lloyds Banking Group
    Interim Programme Director Marketing Resource Management (With Optima Partners)
    Lloyds Banking Group Oct 2011 - Aug 2012
    London, Uk, Gb
    Responsible for the planning, development and implementation of the Aprimo Marketing Resource Management solution for Lloyds Banking Group's life, pensions and investments daughter, Scottish Widows.
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  • Designthinkers
    Associate And Strategic Advisor (With Janus Spv)
    Designthinkers Jan 2010 - May 2012
    Amsterdam, Nl
    Client Engagement Director designing, planning, implementing and running complex service design projects for broad range of clients.
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  • Loyalty Factory Gmbh
    Strategic Advisor (With Janus Spv)
    Loyalty Factory Gmbh 2005 - Jan 2012
    Chemnitz, De
    Strategic Advisor providing startup guidance to help Loyalty Factory achieve its business growth targets and expert consulting support on CLM projects for clients.
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  • Huawei Technologies
    Interim Head Of Campaign Management (With Janus Spv)
    Huawei Technologies May 2009 - Jan 2011
    Shenzhen, Guangdong, Cn
    Responsible for all aspects of strategy, analysis, design and development of a disruptive campaign management solution (encompassing 100% of the on-demand and real-time functionality required for everyday campaigning at 30% of the cost) for a joint-venture between Huawei & Dutch telco Telfort
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  • Strategyn Uk
    Associate Partner
    Strategyn Uk Dec 2008 - Mar 2010
    Denver, Colorado, Us
    Client Engagement Director designing, planning, implementing and running outcome-driven innovation projects for broad range of clients.
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  • Customerthink
    Customer Value Management Guru
    Customerthink May 2003 - 2009
    Customer Value Management Guru at CustomerThink providing thought leadership, practical advice to CustomerThink members and content for the CustomerThink portal.
  • Caci Ltd
    Senior Associate
    Caci Ltd Apr 2002 - Dec 2008
    London, England, Gb
    Client Engagement Manager selling, planning, implementing and running major CRM, CEM & CLM projects for clients.
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  • Toyota Financial Services
    Interim Head Of Crm (With Caci)
    Toyota Financial Services Oct 2003 - Jan 2008
    Plano, Tx, Us
    Interim Head of CRM responsible for the design, development, implementation and operational management of all aspects of CRM for Toyota Financial Services in Germany
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  • Pricewaterhousecoopers
    Principal
    Pricewaterhousecoopers Sep 1996 - Apr 2002
    Gb
    Principal in German Telecoms Practice, and then UK Telecoms and Aviation Practices. Broad range of clients in financial services, telecoms, automotive, utilities and aviation industries, and the public sector.
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  • Oasis Group
    Principal
    Oasis Group Sep 1991 - Oct 1996
    Principal in Telecoms Group
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  • Kpmg Management Consulting
    Senior Consultant
    Kpmg Management Consulting Aug 1987 - Sep 1991
    New York, Ny, Us
    Senior Consultant in Systems Development Group
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  • British Airways
    Operations Research Analyst
    British Airways Jul 1984 - Aug 1987
    Middlesex, Gb
    Operations research analyst in Business Systems Operations Research.Responsible for aircraft scheduling simulation and operations.Part of the Change Team for 'A Day in the Life'.
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Graham Hill (Dr G) Skills

Leadership Partner Management Cloud Computing Saas Strategy Start Ups Management Product Development Enterprise Software Mergers And Acquisitions Managed Services Finance Telecommunications Strategic Partnerships Project Management Analysis Business Development Governance Solution Selling Marketing Software As A Service Crm Management Consulting Business Strategy Business Transformation Change Management Customer Experience Management Innovation Management Customer Experience Segmentation Analytics Financial Services Customer Lifecycle Management Customer Value Management Customer Relationship Management Business Modeling Mrm Business Case

Graham Hill (Dr G) Education Details

  • The University Of Edinburgh
    The University Of Edinburgh
    Biological Sciences
  • Imperial College London
    Imperial College London
    Biological Sciences
  • University Of Cambridge
    University Of Cambridge
    Executive Education (Presenter)
  • Ie Business School
    Ie Business School
    Executive Education
  • Eindhoven University Of Technology
    Eindhoven University Of Technology
    Executive Education
  • University Of Oxford
    University Of Oxford
    Executive Education
  • Cranfield School Of Management
    Cranfield School Of Management
    Executive Education
  • Bcs, The Chartered Institute For It
    Bcs, The Chartered Institute For It
    Computer Systems Analysis
  • Caistor Grammar School
    Caistor Grammar School
    Science A-Levels

Frequently Asked Questions about Graham Hill (Dr G)

What company does Graham Hill (Dr G) work for?

Graham Hill (Dr G) works for Optima Partners

What is Graham Hill (Dr G)'s role at the current company?

Graham Hill (Dr G)'s current role is 30 Years Marketing | 25 Years Customer Experience | 20 Years Decisioning | Opinions my own.

What is Graham Hill (Dr G)'s email address?

Graham Hill (Dr G)'s email address is ch****@****o.co.uk

What is Graham Hill (Dr G)'s direct phone number?

Graham Hill (Dr G)'s direct phone number is +125322*****

What schools did Graham Hill (Dr G) attend?

Graham Hill (Dr G) attended The University Of Edinburgh, Imperial College London, University Of Cambridge, Ie Business School, Eindhoven University Of Technology, University Of Oxford, Cranfield School Of Management, Bcs, The Chartered Institute For It, Caistor Grammar School.

What are some of Graham Hill (Dr G)'s interests?

Graham Hill (Dr G) has interest in Travel Photography.

What skills is Graham Hill (Dr G) known for?

Graham Hill (Dr G) has skills like Leadership, Partner Management, Cloud Computing, Saas, Strategy, Start Ups, Management, Product Development, Enterprise Software, Mergers And Acquisitions, Managed Services, Finance.

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