Tamara Graham Email & Phone Number

Lansdowne, Pennsylvania, United States

• Developing/managing onboarding and offboarding of District Wide employee groups and non-district employee• Developing and managing key HR operational systems. • Provides leadership and direction on assigned initiatives, projects or project tasks• Establishes and implements process improvements for all HR operations• Maintain communication and feedback loops with onboarding employees and partner offices • Plan and facilitate New Colleague Orientation • Process resignation and retirement requests, including internal communications • Plan and facilitate annual retirement celebration • Manage critical systems, ensuring data integrity and confidentiality: APTA, PA-ETEP, Frontline , Vector • Manage recurring office operations: Service recognition, tenure recognition, salary track change, tuition reimbursement, tracking seniority, HR reporting (JOLTS, EEOC), personnel board agenda, personnel files, supply maintenance, documentation management • Operationalize the Human Resources Team's approach and systems for customer service

Media, Pennsylvania, United States

Mobile Natural Hair Care Service

Tree Branch Hair services natural hair clients in their homes. We specialize in crochet braiding, kinky twists, individual braids, and Sisterlocks™

Philadelphia, Pennsylvania, United States

Wayne, Pennsylvania, United States

Testing registration for individuals and children seeking Covid testingDirected individuals and provided oversight of what happens in the testing process.Prepared testing kits for use.Managed patient information according to policy and procedure.Maintained clean safe registration area environment.Adhered to all CDC, State and local Covid safety protocols and procedures.Managed walk-up and drive thru area social distancing protocol. individuals and provided oversight of testing process.

Media, Pennsylvania, United States

Complied with safe operating practices and assessed operationalprocedures against best practices.Managed PennRapid CRM systemsSupervised contractor work processes and adherence to project schedule.Maintained records and logs of work performed and materials and equipment used.Handled and stored potentially contaminated nasal samples to prevent compromise.Reported positive and negative response cases according to established protocols and reporting mandates.Documented findings according to established standards, logging and communicating details to supervisors to streamline infection assessment process.Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.Verified paperwork accuracy and checked for completion prior to processingGreeted every guest with personable approach and provided knowledgeable service

Media, Pa

Research destinations, means of travel and pricing for client travel requests.Inform clients regarding customs, weather conditions, and reviews for particular destinations.Diagnose the client specifications and suggest suitable travel packages or servicesOrganize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.Supply travelers with pertinent information and useful travel/holiday materials. (Collect deposits and balancesUse promotional techniques and prepare promotional materials to sell travel packagesHandle unforeseen problems and complaints and determine eligibility for money returnsAttend conferences to maintain familiarity with tourism trendsCreate and update electronic records of clientsMaintain relationships with key personsKeep financial statements and documentsReach personal revenue and profit targets

Springfield, Pennsylvania, United States

Manage all workflows associated with COVID testing siteInstruct clients on taking self administered Rapid Covide testAssist customers with completing registration; answering testing questions and concernsCommunicate with clients in the event of information discrepanciesVerify patient information and confirming the purpose of the visitMaintain a safe, secure, and healthy work environment by following standards and procedures and complying withlegal regulationsManage inventory and supply counts

Wayne, Pa

Philadelphia, Pa

Coordinate division quality improvement activities to ensure program compliance.Analyze, develop, revise and document operational systems with division managers to meet regulatory requirements and industry standards.Assist in the development of staff education regarding federal, state and company compliance with privacy and access to consumer health information. Communicated all operating policies and or issues at department meetings.

Springfield, Pennsylvania

• Provided support for a wide range of operations and projects.• Communicated with state and federal agencies to ensure license compliance.• Communicated all operating policies and or issues at department meetings.• Reorganized filing, document collection, and tracking systems.• Manage supply budget.• Data Entry and organization.• Document Management• Reception/Multiline phone systems

130 S. State Road, Upper Darby, Pa 19082

Communicate with National and State regulatory commissions to ensure compliance with governmental regulationsCommunicate company expectations.Recommend, develop and implement strategic plans and reviews.Prepare and complete action plans. Implement production, productivity, quality and customer-service standards.Complete audits and analyze variances; initiating corrective actions Develop, implement, enforce and evaluate policies and procedures Analyze process workflow and adjust accordinglyManage payrollManage relationships with key operations vendorsReview and approve all operational invoices. Communicate and resolve customer issues and concerns Develop customer experience improvementsManage, communicate and/or implement policies, procedures and systems

240 S. 69Th Street, Upper Darby, Pa 19082

Managing customer service and lead development.Reviewing existing strategies and relevant material strategy for effective customer service.Extend customer service strategies to key partners, principally the managing agents.Recommend, implement and embed customer culture strategy and standards.Oversee the review and re-communication of relevant existing processes and information.Execute overall management responsibility around client implementation.Develop and manage relationships with agents and their clientsMonitor multiple concurrent projects from start till end.Evaluate and execute client engagement marketing and followup.Identify solutions requirements through follow up sessions with clients.Evaluate levels of effort for proposed engagements.Interact with organization personnel related to client raised issues.Identify resources required for project completion.Identify and express prospective implementation risk and mitigations.Direct development of operational strategy.

Media, Pennsylvania

Encourage and empower the team enthusiasm..Promote community involvement.Cultivate positive partnerships with families, teachers, state licensing authorities, community contacts' and corporate partners.Conduct site visits and provide real time feedback to site staff.Assists Area Director in providing continuous training to site staff.Assisting Area Director ensuring all sites meet licensing standardsCustomer service and relationship building with families and program team.Solid understanding of state licensing standards, regulations and processes

Greater Philadelphia Area

Analyze evidence and apply relevant school laws, regulations, policies in order to reach conclusions.Explain and provide accurate information on Title 1 funding.Organize and deliver public presentations to parents, staff, and community agencies.Work in direct relation to School Climate and Safety Manger and School Police Officer.Recruiting, training, and managing school volunteers.Provide, find, or arrange for support services, to include job readiness assistance, resources for continuing education, or parenting classes.Confer with parents to clarify and identify underlying concerns they may have with school policy and procedure.Use mediation techniques to facilitate communication between parents and school administration and teachers. Consult with parents, teachers, and other school personnel to determine causes of problems such as truancy and misbehavior, and to implement solutions.Maintaining a sense of humor and presenting a calm demeanor at all times.

Greater Philadelphia Area

Analyze evidence and apply relevant school laws, regulations, policies in order to reach conclusions.Explain and provide accurate information on Title 1 funding.Organize and deliver public presentations to parents, staff, and community agencies.Work in direct relation to School Climate and Safety Manger and School Police Officer.Recruiting, training, and managing school volunteers.Provide, find, or arrange for support services, to include job readiness assistance, resources for continuing education, or parenting classes.Confer with parents to clarify and identify underlying concerns they may have with school policy and procedure.Use mediation techniques to facilitate communication between parents and school administration and teachers. Consult with parents, teachers, and other school personnel to determine causes of problems such as truancy and misbehavior, and to implement solutions.Maintaining a sense of humor and presenting a calm demeanor at all times.

Greater Philadelphia Area

Counsel and provide guidance to students regarding personal, academic, vocational, or behavioral issues.Facilitate academic enrichment instruction.Enforce policies and rules governing studentsAdvise teaching and volunteer staff in curriculum development.Direct professional development activities.

Clifton Heights, Pa

Administrative Coordinator for DCIU Headstart: Rockbourne Falls and Sharon Hill ECLCGreeted visitors, directed guest, managed parent tours.Prepare and review reports and schedules for accuracy and efficiencyAcquired, distributed and stored suppliesOperated phones, scheduled appointments, managed parent inquires and visits.Resolved complaints.Filed and maintained student records, attendance, and reporting documents

Greater Philadelphia Area

Maintained working knowledge of TANF and the PA Department of Public Welfare regulations.Developed assessment and testing protocols for clients; facilitated and administered all assessment activities; reviewed and studied test information and results; recommended appropriate activities, and follow up services.Conducted one-on-one or small group counseling to explain assessment tools, rationale and reduce client anxiety.Created individualized service plans and provided recommendations to Employment Adviser.Provided suggestions for next steps for staff and client and immediate crisis intervention if needed.Developed and maintained behavioral and counseling case notes

Examined immigration applications and interview persons in order to determine eligibility for residence and travel.Interpreted and explained laws and regulations to immigrants.Provided information and referred individuals to public or private agencies or community services for assistance.Recorded and reported job-related activities, findings, discrepancies, and decisions.Kept records and prepared reports for management concerning visits with clients.Submitted reports and reviewed reports or problems with superior.Interviewed individuals and family members to compile information on resettlement transitions.

Greater Philadelphia Area

EducationMaintained student records; prepared monthly reports, developed grant proposals.Enforced policies and rules governing students.Counseled students regarding personal, academic, vocational, or behavioral issues;Met with Parents/instructors to discuss students' progress and behavioral/learning problems.Ordered instructional materials, supplies, equipment, visual aids to meet student needsAdvised teaching and admin. staff in curriculum development; Supervised 4 to 15 regular part time teachers and volunteersEvaluated staff and volunteers.Recruited volunteers; interviewed and hired staff.Directed professional development activities.Monitored and Managed PYN summer programming.ArtsOrganized development efforts with emphasis on individual donor and corporate cultivation. Represented Center, lead marketing, communication, and PR efforts.Supervised Performing Arts and Education programming; organized arts and cultural events.Cultivated partnerships with arts organizations and artists.Researched and developed grant opportunities.Acted as Ambassador for ACANA to the local neighborhood, city and regional art communities.

Working knowledge of TANF and the PA Department of Public Welfare regulations.Developed assessment and testing protocols.Facilitated and administered all assessment activities; reviewed and studied test information and results. Recommended appropriate follow up services.Conducted individual and small group counseling.Suggested next steps for staff and client and immediate crisis intervention if needed.Developed and maintained behavioral and counseling case notes.Assisted students with resume prep, job searches, cover letter development, and interviewing skills.Developed, evaluated and administered Job Readiness and Self-sufficiency curriculum.Organized, implemented, managed yearly low-income client tax preparation and filing.

Negotiated contracts with artistic personnel, maintained comprehensive budget; conducted progress and goal attainment meetings.Recruited, trained and supervised volunteers and support staff and managed logistics of all events and functions including transportation and displays.

Developed lesson plans, academic records, and maintained a portfolio for evaluation purposes.PAR and MARS Program Teacher

Implemented third grade reading curriculum; coordinated summer lunch disbursement and materials for reading camp.Supervised 20 teachers during summer program.Managed team of twenty teachers on site; provided training and support to certified upper grade teachers and college students facilitating curriculum.

Baltimore, Maryland Area

Managed student community service documentsResolved community internship partner placement concernsInteracted with professors/students during summer conferencesSupported Bridge Program DirectorLed Bridge program information sessionsProgram support for registration, campus events, and logisticsAssisted students with referrals to tutoring labsCoordinated report data collection and compilationAssisted Director with outreach activities

Assisted students in Tutoring lab to supplement classroom activities and assist with graded assignments Counseled students regarding course and program selection, class scheduling, and study habits. Maintained accurate and complete student records as required by laws, district policies, and administrative regulations. Conferred with teachers or counselors, and administrators to resolve students' academic problems. Observed and evaluated students' performance, behavior, social development, and physical health.

Master’S Degree

Pa Realtor Certification

B.S.

Electives

Master'S Degree

Certification