Graham James Walsh Email & Phone Number

London, Gb

London, England, United Kingdom

• Extensive inbox management, and diary management for three senior managers• Scheduling travel, producing travel itineraries, transportation and other travel logistics• Managing multiple priorities and workflows across the team• Managing other multiple internal and external diaries to schedule and manage appointments, including some overseas• Coordinating complex schedules, arranging meetings, and preparing agendas• Filing expenses for senior management• Supporting our property team with a range of administrative tasks including minute taking, typing of letters, reports and other documents as required• Designing and scheduling an annual team wellness programme that incorporates team events, charity events, monthly in-house pop-up displays such as a smoothie station, breakfast bar, and salad bar, massage parlour every quarter and a flexible working-from-home rota• Overseeing finance and budgetary policies for team and office, including the team wellness programme budget • Curating and improving our various online platforms, including our customer portal, Corporate website and Instagram account• Management of all core office processes, including H&S assessments, scheduling annual and ad-hoc maintenance, and weekly grocery and stationery orders• Lead for all office procurement activity, including contract and price negotiation with equipment suppliers, contractors and cleaners• Management of all core office systems, including maintaining the document management filing system, and managing our property key safe software • Responsible for all front of house activity, general enquiries and email inboxes,including forwarding incoming calls, relaying messages, as well as all incoming and outgoing post, maintaining the reception area, managing multiple meeting room bookings, meeting and greeting all visitors

London, England, United Kingdom

● Extensive and complex diary and inbox management for MD ● Organise and manage workflows for 10 Surveyors and Management● Arranging travel & accommodation, preparing itineraries and other travel logistics● Administrating telephone communications and managing a very busy inbox● Budget management, general bookkeeping, receiving and banking payments, collating invoices and receipts, managing Surveyors monthly commission● Preparing court bundles, and expert witness reports for tribunal matters● Typing both domestic reports and reports in, audio typing, correspondence and documents● Typing, collating and sending out reports including daily audio typing● Co-managing a team of 5 office administrators and 10 Surveyors.● Sole organiser of company events including our annual Christmas event that host over 30 people including Directors, Surveyors, Solicitors and Administrative staff; negotiating with venues, liaising with event managers and owning the agenda of the event● Sole management of our company’s social media platforms● Sole manager of the in-house recruitment● Running the business under the standards of ISO 9001 quality insurance. Inputting, typing and updating all documentation including Risk Management in preparation for our annual audit● Owning enquiries and following through to confirmed instructions (sales)● Liaising with surveyors, agents, tenants, solicitors and others to arrange property inspections● Preparing, distributing and receiving Terms and Conditions/Invoices and other regulatory correspondence● Assisting with managing the office, ordering office supplies and property inspection diary

London, England Metropolitan Area

• Extensive diary management for the proprietor, booking appointments and scheduling engineers• Generating invoices for clients and customers, dealing with expenses across the business, chasing unpaid callout charges and updating the database daily• E-mail communication internally and externally, logging and scheduling incoming job sheets from clients via e-mail• Mail distribution, processing orders for office supplies• Appeal or pay and close engineer’s PCN’s• Updating and managing online portals to keep our business clients updated on on-going repair jobs• Managing a high volume of telephone calls and dealing with enquiries from both business clients and customers

Dublin, Ireland

• Leading and developing a team of 16 to deliver consistent high levels of service and quality• Coaching and training each individual team member in product and business knowledge, achieving SLAs and KPIs• Conducting weekly one on ones which includes call scoring to improve performance, implement constructive feedback and highlight areas for development• Arranging monthly reviews for each team member to improve team performance• Duty Management – Monitoring four teams across the Dublin and Cork office to ensure service levels and targets are met accordingly. Using Interaction Client software to monitor and review each agent’s activity to ensure time management procedures are complied with• Managing the social media element of the business including Twitter, Facebook and the FAQ section on the website• Inbound and outbound telephone communication• Email communication internally and externally• Internal ad-hoc office duties, including management of meeting rooms and meeting refreshments and catering, diary management, internal and external post and internal ordering and facilities systems

London, England, United Kingdom

• Responsible for a team of 12• Design and achieve sale targets on a daily basis• Drive sales through effective and impacting training, coaching and merchandising• Accountable for the deliverance of company sales and targets• Coach and influence internal merchandisers to exceed visual standards• Conduct one-to-one meetings with customer assistants and merchandisers to rationalise their mind set around delivering service for our customers and driving sales• Conduct periodical meetings with head office to discuss operation performance indicators and business developments• Accountable for overseeing seasonal recruitment, holiday planning, training, development, succession planning and discipline and grievance