Graham James Walsh Email & Phone Number

London, GB

London, England, United Kingdom

• Extensive inbox management, and diary management for three senior managers
• Scheduling travel, producing travel itineraries, transportation and other travel logistics
• Managing multiple priorities and workflows across the team
• Managing other multiple internal and external diaries to schedule and manage appointments, including some overseas
• Coordinating complex schedules, arranging meetings, and preparing agendas
• Filing expenses for senior management

London, England, United Kingdom

• Extensive and complex diary and inbox management for MD
• Organise and manage workflows for 10 Surveyors and Management
• Arranging travel & accommodation, preparing itineraries and other travel logistics
• Administrating telephone communications and managing a very busy inbox
• Budget management, general bookkeeping, receiving and banking payments, collating invoices and receipts, managing Surveyors monthly commission
• Preparing court bundles, and expert witness reports for tribunal matters

London, England Metropolitan Area

• Extensive diary management for the proprietor, booking appointments and scheduling engineers
• Generating invoices for clients and customers, dealing with expenses across the business, chasing unpaid callout charges and updating the database daily
• E-mail communication internally and externally, logging and scheduling incoming job sheets from clients via e-mail
• Mail distribution, processing orders for office supplies
• Appeal or pay and close engineer’s PCN’s
• Updating and managing online portals to keep our business clients updated on on-going repair jobs

Dublin, Ireland

• Leading and developing a team of 16 to deliver consistent high levels of service and quality
• Coaching and training each individual team member in product and business knowledge, achieving SLAs and KPIs
• Conducting weekly one on ones which includes call scoring to improve performance, implement constructive feedback and highlight areas for development
• Arranging monthly reviews for each team member to improve team performance
• Duty Management – Monitoring four teams across the Dublin and Cork office to ensure service levels and targets are met accordingly. Using Interaction Client software to monitor and review each agent’s activity to.
• Managing the social media element of the business including Twitter, Facebook and the FAQ section on the website

London, England, United Kingdom

• Responsible for a team of 12
• Design and achieve sale targets on a daily basis
• Drive sales through effective and impacting training, coaching and merchandising
• Accountable for the deliverance of company sales and targets
• Coach and influence internal merchandisers to exceed visual standards
• Conduct one-to-one meetings with customer assistants and merchandisers to rationalise their mind set around delivering service for our customers and driving sales