Graham Jorge Email and Phone Number

- Lead successful multi-modal campaign implementations, meeting timelines and budget requirements- Coordinate and prioritize project tasks, manage timelines, maintain project plans, and communicate status updates- Manage content development, core logic design, data specification, and workflow designs

-Build, modify, and test communication programs using Welltok's communication platform-Perform QA on program builds created by other team members-Provide feedback and status updates for every phase of program implementation cycle-Apply logical thinking to work through problems and create solutions based on client requirements-Work directly with Implementation Manager to confirm we are reaching Client goals

Product and Tech Support Specialist Tier IIIFacilitate custom installations and solutions for in home, professional and military applications, supervisor of Aviation Support Call team. -Display Operations Support: ensuring display units for demonstration purposes in stores across the country are up and running as quick as possible.-Aviation Support Supervisor: Assisting pilots with troubleshooting and repair for commercial, military, and civilian use. Dealing with escalated customer issues. Coaching support staff on how to handle issues and customers. -Sales Support: During the busy season I support the sales team, recommending appropriate products and facilitating purchases as well as payment plans.-Customer Service Support: Answer inquiries on payment plans, facilitate changes to billing plans.-Service Center Support: supporting authorized repair centers in facilitating repairwork, and access to appropriate parts-Built in Installer Support: Assist installers of our products with in wall and retrofits of existing 'invisible' systems.-Professional Support: Supporting Professional products and account management -Hospitality Support: -Global Service Center Support-Transition trainer: Supporting new hires in learning how to approach customers, effective ways of solving customer concerns, and coaching in acceptance of service options