Graham Smith Email & Phone Number

London, England, United Kingdom

Owned and managed the roadmap and team responsible for customer-facing platforms. Including but not limited to managing the end-to-end process of moving features and initiatives from conceptualization through to testing and release, scheduling resources across the team. Reviewed customers’ needs and requirements, and translated those into software development priorities and process improvements.Rolled out product level behavioural analytics for customer facing products. Then used insight to analyse user user experience, identify problem areas, and influence product decision making. Scoped and delivered upgrades to product accessibility requirements to improve compliance with Web Content Accessibility Guidelines. Worked closely with the UX Designer to conduct research project on current user behaviour and needs to identify new product ideas, and metrics to ensure that we are delivering additional value to users.Collaborated with UX Designers on new product ideas, establishing metrics and parameters to measure success of new featuresHosted regular Demo/Showcase sessions to highlight work completed by development teams, and keep stakeholders up-to-date on new feature releases and updates to products.

London, England, United Kingdom

o Cross-functional role working with Publishing and Editorial teams; liaising with internal and external stakeholders to manage day-to-day development work and steering key editorial projects from concept through to implementation.o Managing the creation and ongoing refinement of new processes and workflows for the implementation of the product roadmap to address organisational goals; including the creation of meetings, documents, and decision gates. o Navigating a complex tripartite relationship to perform analysis of resource management and provide actions for increased efficiency and product progression. o Managing the Conflict of Interest policy revision and implementation project; including creation of project scoping and research documents, data modelling, and recommendations papers for the Governing Board. Achievements- Documented the Cochrane Library Product Development Stages & Process to capture key data points and interdepartmental responsibilities; ensuring that team (and stakeholder) resource is focused on turning customer feedback into problem statements and then built into workable solutions.- Facilitated the discussion, definition, and prioritisation of key user personas for the Cochrane Library; providing a context to focus development work on specific user needs. - Managed the restructure and rescoping of subject matter experts to reenergise cross department teams and provide a forum for discussion of feature requests, product issues, and knowledge sharing. - Received recognition for providing additional support and coaching to colleagues where needed, including the onboarding of new team members and performance plans.

London, United Kingdom

o Authored Product Portfolio review - including best practices and recommendations to reduce attrition rates.o Evaluated and documented proposition user experience to refine user journeys.o Implemented structured project management and reporting processes to optimise workflows and output.o Created pragmatic product development strategy model to create sustainable, user centric roadmap and succinct marketing collateral.o Owned project management of online trading portfolio, value exchange products, and fundraising engagement opportunities

London, United Kingdom

o Content review, problem area identification, and guideline creationo Digital library management and strategic planningo Editorial and design lead on presentation and pitch documentation

London, United Kingdom

● Owned content management and output: commissioned for UK and global curriculum – added over 12,000 new quiz items, across 25 new subjects● Increased GCSE Coverage; 85% -> 97%● Increased A Level Coverage; 72% -> 94%● Sourced and managed team of 40+ freelancers – authors, fact editors, and proofreaders● Defined innovative content strategy to improve non-seasonal app usage and retention – including the creation of grammatical and voice styles guides● Introduced workflows and guidelines to improve overall factual and grammatical quality of content● Prompted the addition of key reporting tools to back-end authoring tool – improving both authoring user experience and oversight of content creation quality● Collaborated with the technical team on app features and tools for content creation● Responsible for management and allocation of budget

London

Project managed online solution by creating scopes and schedules of work, liased daily with developer to ensure timely delivery of functionality, and prepared customer-facing documentation for product launch.Created process documents to map complex integration of internal and external databases to ensure secure single account access across company portfolio. Coordinated product testing by creating scripts, overseeing external quality control teams, and tracking bug resolution.Developed product road map to introduce new features to increase user retention rate and increase customer migration from print to digital.Motivated internal and external teams to progress product schedule to release by consolidating and defining clear milestones, and provided regular updates on development and expectations. Spearheaded product redesign with a focus on improved user experience and optimisation for tablet and mobile use.

•Worked with in-house technical team to develop product specifications, managing the roll out of new features and road-mapping product strategy to fit with customer needs and market trends. •Liased with customers to develop overall App concept and structure.•Tested new product updates, which involved logging product bugs and suggesting product fixes.•Grew business profile and portfolio in the UK; researched and sourced prospective business partners.•Conducted sales calls and demos to prospective customers; worked with customers to identify market trends and publishing needs.•Prepared proposal documentation; developed detailed project briefs and created service level agreements to manage role expectations and outcomes.

•Defined and managed an enhanced eBook pilot program with the goal of creating saleable enhanced eBooks and a scalable workflow for large scale production that were compatible with existing production workflows. •Project managed an App pilot program across a variety of markets and disciplines from conceptualization through development to launch. Coordinated key deliverables, including project files and marketing initiatives, with internal and external groups. •Worked within existing infrastructure to repurpose backlist content to create a chapter-based publishing solution. Coordinated efforts across multiple groups to ensure complete metadata, correct product setup, and efficient distribution to sales channel. •Tracked and reported on the delivery of converted backlist content which gave readers access to legacy material and strengthening digital collection.

Greater Boston Area

•Defined and project managed a customer-facing publishing solution which provided the ability to browse and select mixed media assets for purchase as a custom bundle. •Worked across groups and units to convert backlist CD/DVDs into online content.Engaged with third party providers to ensure a wider proliferation of content, and worked to take advantage of new platform capabilities.•Reported on frontlist distribution, identified key deliverables and delays. Identified problem areas and solutions to optimize product workflow and distribution.

•Took the initiative to tackle poor-quality digital products, actively sought to improve design and reader experience - Defined tier level approach to digital design.•Researched and proposed the acquisition of an App project. Negotiated production costs and contractual agreements within a complex author/vendor relationship. •Project managed solutions for short format and video publication.•Project managed products from acquisition to publication.