Graham Kench Flpi Email and Phone Number
Graham Kench Flpi work email
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Graham Kench Flpi personal email
I am a senior manager specialising in revenue growth, people and change management within the professional membership / learning and development sector. My area of special interest is the use of vision, mission, and major goals to increase staff motivation and results. I have thirteen years of management experience.I have been fortunate enough to work with a large number of individuals within my teams over the years who have significantly improved the organisations we have worked for, leading to revenue growth in training and membership, initially during the challenging period borne out of the global financial crisis of 2007–2008. My leadership style is nurturing – and coaching is the cornerstone of my approach. I head up Membership and Qualifications for the Chartered Institute of Public Relations (Association Excellence Awards 23 Winner: Best Membership Support).The CIPR advances professionalism in public relations by making its members accountable to their employers and the public through a code of conduct and searchable public register, setting standards through training, qualifications, awards and the production of best practice and skills guidance, facilitating Continuing Professional Development (CPD), and awarding Chartered Public Relations Practitioner status (Chart.PR).
Chartered Institute Of Public Relations
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Head Of Membership And QualificationsChartered Institute Of Public Relations Sep 2023 - PresentLondon, England, United KingdomFollowing a period of growing membership, I now also head up the CIPR Awarding Body, providing qualifications including the flagship Professional PR Diploma. -
Membership And Continuing Professional Development ManagerCipr – Chartered Institute Of Public Relations Feb 2020 - Sep 2023United KingdomI oversaw a growth in membership from 9,300 members to nearly 11,000 members during this period. I was responsible for recruitment and retention for our individual membership in 85 countries, and our corporate affiliate programme which grew from 120 organisations to over 200 organisations. I also oversaw the Continuing Professional Development (CPD) and professional accreditation schemes (Chartership and Fellowship) for CIPR, enabling members to Future-proof their careers with lifelong learning. -
Membership Development ManagerCipr – Chartered Institute Of Public Relations Apr 2018 - Feb 2020Tottenham Court Road, LondonI was responsible for recruitment and retention of individual members while leading the corporate affiliates programme which had launched in 2016. We provided professional development opportunities to those working in PR and communication to enable personal career progression and better organisational results.
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Membership ManagerThe Chartered Quality Institute Jan 2018 - Apr 2018Holborn, LondonMy role broadened from January 2018 to encompass responsibility for membership retention in addition to recruitment. -
Manager – Member AcquisitionThe Chartered Quality Institute Jun 2015 - Dec 2017Holborn, Central LondonChartered Quality Professionals drive up productivity and living standards by improving the way their organisations work. Quality is defined as the satisfaction of all stakeholder requirements (customer, employee, environment to name but a few). My role here is to give quality professionals the right professional recognition to achieve all of the above.Focus areas: -• Growing revenue from new members joining• Business development coaching• Customer service coaching• CRM enhancement and development• Process management and review
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Manager – Member AcquisitionInternational Register Of Certificated Auditors Jun 2015 - Dec 2017Holborn, Central LondonWhile CQI members deliver excellence in business, IRCA members are recognised as the gold standard in management systems auditing. We are the world’s largest professional body for management systems auditors – providing organisations with essential assurance that their systems are working effectively and showcasing our members as key contributors for business improvement. -
Operations Team ManagerGreat Guns Marketing Feb 2014 - Jun 2015Basingstoke, HampshireOperations Team Manager at this leading B2B telephone-based marketing agency. Working with a service-driven team of customer specialists to provide high profile clients with increased understanding of - and engagement with - their worldwide market-places, current and potential customers/members.Focus areas• Project Led and trained the sales team for Allianz trade credit insurance - total new insurance premium generated £310,932 from 7 staff Jan - Sep 2014• Project Led the new business campaign for Total Gas & Power• Project Led the new business campaign for Towry Wealth Advice• Membership/Institute engagement, e.g. Institute of Customer Service, IABM• Financial/professional services client specialism• Integrated telesales and digital marketing activities• Client retention• Reward and incentive• Coaching methodologies -
Project LeadGreat Guns Marketing Nov 2013 - Jan 2014Basingstoke, HampshireLeading and delivering an integrated sales and digital marketing project for a financial services organisation, securing new business opportunities and ensuring key messages are delivered on-brand to two key audiences.Project components:• Social media campaign• B2B telemarketing
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Sales ManagerThe Chartered Institute Of Marketing Dec 2011 - Oct 2013Maidenhead, BerkshireBy the time I left in 2013 the CIM was achieving its highest annual training revenue since 2009.I was responsible for the internal telesales team selling CIM's public schedule of sales and marketing training courses and qualifications through its direct study centre - CIM Academy. Eventually responsible for the direct sales channel of CIM's full suite of marketing, sales and business improvement products and services, covering open/customised training, membership, core and specialised qualifications to enhance careers and improve business performance.Focus areas• Overall turnover growth in designated business unit• Process management and review• Increasing seat factors on open courses to improve quality of delegate experience• Promoting Continuing Professional Development and the CPD programme• Implementing a new Sales CRM system• Customer centricity• Achieving annual financial targets• Sales force optimisation• Customer relationship management -
Customer Service ManagerThe Chartered Institute Of Marketing Jan 2011 - Dec 2011Maidenhead, BerkshireI was appointed in 2011 to a newly created management role overseeing both the customer service and sales teams. The CIM training business returned to growth during this period, ending three consecutive years of falling revenue.Focus areas• Upgrading CRM Capabilities• Promoting a service culture• Staff restructure and significant change management
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Business Development ExecutiveThe Chartered Institute Of Marketing Mar 2006 - Dec 2010• Working in the commercial training sales team, for CIM Training & CIM Academy• Selling training into major accounts such as KPMG, Ernst & Young and O2. • Helped to launch the first 'virtual learning' training programmes in the technology's infancy• Key Account Management• Consultative Business Development
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Marketing Manager (Acting)Baumatic Part Of Hoover Candy Group Feb 2005 - Feb 2006Reading, United Kingdom• Public relations• International marketing planning• Advertising• Media planning and buying• Event management
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Marketing CoordinatorBaumatic Part Of Hoover Candy Group Oct 2004 - Feb 2005Reading, United Kingdom• Copywriting• Market research• Account management
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Press OfficerThe Chartered Institute Of Marketing Jul 2002 - Aug 2003• Stakeholder relations• Public relations• Strategic communications
Graham Kench Flpi Skills
Graham Kench Flpi Education Details
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2:1 Honours
Frequently Asked Questions about Graham Kench Flpi
What company does Graham Kench Flpi work for?
Graham Kench Flpi works for Chartered Institute Of Public Relations
What is Graham Kench Flpi's role at the current company?
Graham Kench Flpi's current role is Head of Membership and Qualifications at the CIPR – Chartered Institute of Public Relations.
What is Graham Kench Flpi's email address?
Graham Kench Flpi's email address is gr****@****r.co.uk
What schools did Graham Kench Flpi attend?
Graham Kench Flpi attended Kingston University.
What are some of Graham Kench Flpi's interests?
Graham Kench Flpi has interest in Health.
What skills is Graham Kench Flpi known for?
Graham Kench Flpi has skills like Account Management, Crm, Management, Marketing Communications, Marketing, Sales Management, Strategy, B2b, Sales Process, Event Management, Marketing Management, Customer Relationship Management.
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