Graham Kench Flpi Email & Phone Number

London, Gb

London, England, United Kingdom

Following a period of growing membership, I now also head up the CIPR Awarding Body, providing qualifications including the flagship Professional PR Diploma.

United Kingdom

I oversaw a growth in membership from 9,300 members to nearly 11,000 members during this period. I was responsible for recruitment and retention for our individual membership in 85 countries, and our corporate affiliate programme which grew from 120 organisations to over 200 organisations. I also oversaw the Continuing Professional Development (CPD) and professional accreditation schemes (Chartership and Fellowship) for CIPR, enabling members to Future-proof their careers with lifelong learning.

Tottenham Court Road, London

I was responsible for recruitment and retention of individual members while leading the corporate affiliates programme which had launched in 2016. We provided professional development opportunities to those working in PR and communication to enable personal career progression and better organisational results.

Holborn, London

My role broadened from January 2018 to encompass responsibility for membership retention in addition to recruitment.

Holborn, Central London

Chartered Quality Professionals drive up productivity and living standards by improving the way their organisations work. Quality is defined as the satisfaction of all stakeholder requirements (customer, employee, environment to name but a few). My role here is to give quality professionals the right professional recognition to achieve all of the above.Focus areas: -• Growing revenue from new members joining• Business development coaching• Customer service coaching• CRM enhancement and development• Process management and review

Holborn, Central London

While CQI members deliver excellence in business, IRCA members are recognised as the gold standard in management systems auditing. We are the world’s largest professional body for management systems auditors – providing organisations with essential assurance that their systems are working effectively and showcasing our members as key contributors for business improvement.

Basingstoke, Hampshire

Operations Team Manager at this leading B2B telephone-based marketing agency. Working with a service-driven team of customer specialists to provide high profile clients with increased understanding of - and engagement with - their worldwide market-places, current and potential customers/members.Focus areas• Project Led and trained the sales team for Allianz trade credit insurance - total new insurance premium generated £310,932 from 7 staff Jan - Sep 2014• Project Led the new business campaign for Total Gas & Power• Project Led the new business campaign for Towry Wealth Advice• Membership/Institute engagement, e.g. Institute of Customer Service, IABM• Financial/professional services client specialism• Integrated telesales and digital marketing activities• Client retention• Reward and incentive• Coaching methodologies

Basingstoke, Hampshire

Leading and delivering an integrated sales and digital marketing project for a financial services organisation, securing new business opportunities and ensuring key messages are delivered on-brand to two key audiences.Project components:• Social media campaign• B2B telemarketing

Maidenhead, Berkshire

By the time I left in 2013 the CIM was achieving its highest annual training revenue since 2009.I was responsible for the internal telesales team selling CIM's public schedule of sales and marketing training courses and qualifications through its direct study centre - CIM Academy. Eventually responsible for the direct sales channel of CIM's full suite of marketing, sales and business improvement products and services, covering open/customised training, membership, core and specialised qualifications to enhance careers and improve business performance.Focus areas• Overall turnover growth in designated business unit• Process management and review• Increasing seat factors on open courses to improve quality of delegate experience• Promoting Continuing Professional Development and the CPD programme• Implementing a new Sales CRM system• Customer centricity• Achieving annual financial targets• Sales force optimisation• Customer relationship management

Maidenhead, Berkshire

I was appointed in 2011 to a newly created management role overseeing both the customer service and sales teams. The CIM training business returned to growth during this period, ending three consecutive years of falling revenue.Focus areas• Upgrading CRM Capabilities• Promoting a service culture• Staff restructure and significant change management

• Working in the commercial training sales team, for CIM Training & CIM Academy• Selling training into major accounts such as KPMG, Ernst & Young and O2. • Helped to launch the first 'virtual learning' training programmes in the technology's infancy• Key Account Management• Consultative Business Development

Reading, United Kingdom

• Public relations• International marketing planning• Advertising• Media planning and buying• Event management

Reading, United Kingdom

• Copywriting• Market research• Account management

• Stakeholder relations• Public relations• Strategic communications