Graham Klang Email & Phone Number

Burnsville, Mn, Us

Left due to Medtronic demanding people come back to the office during a pandemic. Working with contractors from around the world remotely didn't seem like I needed to spend more money to do the same job I've been doing.

Minneapolis

Responsible for writing requirements and digital project managementWorked with a team of back end developers, front end developers, QA, data analysts, and analytics specialists to implement digital solutions in a mixture of Agile and Waterfall development environments. Authoring and implementing UAT testing for web and mobile solutions.Authoring user stories and customer journey mapping. Worked closely with account team members to set client expectations and resolve any reported issues. Manage, configure, monitor, and document automated marketing campaigns.Collaborated across the agency with other PMs to allocate resources to ensure project success on the account.Served in an agency organization on the DuPont Pioneer and later the Ford account. Was called to assist with projects on other accounts such as Home Depot, Carnival, USBank, and Marriott.

Minneapolis, Mn

Responsible for project management over ten simultaneous software development projects and client-facing teams in a fast-paced technology solutions environment. Skilled in using Agile to lead internal and external clients and shepherd projects through all stages of the Scrum process. Seamlessly work with virtual teams based in Bulgaria and the US to develop individually tailored software solutions. Responsible for story planning and completing projects on budget. Work closely with US management and sales personnel to manage customers and efficiently allocate worldwide staffing needs for projects. Involved in client product development by frequently releasing iOS and Android mobile apps. Contracted as an on-site QA Analyst for Agile Frameworks in 2012. Helped MentorMate rank 4th place in Minneapolis/St. Paul Business Journal’s Fast 50 in 2013, and 10th place in 2012.

Worked for the Twin Cities’ largest elderly care organization to promote a new end-of-life care facility prior to its opening. Managed a team of developers, designers, and copy writers to create a new promotional web page while maintaining consistency in corporate identity. Responsible for public relation efforts, promoting the new location to other elderly care facilities as well as oncologists and churches in the Twin Cities area. Helped to coordinate for the open house, and for many promotional events in local churches.

Agent lead on Applecare iOS support, maintaining individual metrics and customer satisfaction goals. in an environment of constant change as Apple products advanced. Present for the inception and adoption of the Apple App Store as an industry leading software sales platform. Heavy use of interpersonal communication was required on a daily basis as all customers, devices, and colleagues interacted with were done so in a virtual environment. Constant research was required to stay informed of iOS product technology updates and current known issues. Maintaining metrics consisted of feedback from rating favorably in automatically-generated customer satisfaction surveys collected. Recognized as Applecare Employee of the Quarter three times in two years.

Worked as an in-house graphic designer for a sporting goods supply company. Assisted the company to expand their identity beyond being a supplier to sporting goods stores to sell their product directly to consumers. Created a corporate identity and maintained the brand standards as products offered by the company expanded, and then later included clothing products. Performed all functions required to create advertisements for Field & Stream, Outdoor Life, and other magazines and websites for wildlife/hunting enthusiasts.