Graham Lacey Mirp Certrp Email & Phone Number

Chester, United Kingdom

• Responsible for recruiting experienced telecom staff to work within Blue-Chip companies across the UK and Europe. • Interviewing, vetting and referencing candidates over the phone and face-to-face, utilising open questioning and competency based interviewing to meet the clients satisfactory requirements. • Sourcing candidates and managing high quantities of open roles. • Extensive web resourcing and advertising in order to attract quality candidates. • Arranging interviews with the client and Line Managers. • Coached candidates with pre-interview tips and interviewing techniques. • Copy-writing skills utilized in Job Advertisment publishing. • Ensuring the requirements of the Service Level Agreement (SLA) are met and where possible exceeded with both clients targets and Comvergents. • Monitoring the progression of candidate’s applications and dealing directly with the HR team and Managers on feedback and offers. • Submitting CV’s to clients on a daily basis. • Acting as a central point of contact between the client and the candidate. • Liaison with contractors and consultants to arrange new assignments and contract extensions. • Account Management activities for the Network Operations Department in Ericsson. • Client relationship building, developing open and productive relationships with hiring managers. • Gathering specific role requirements, from technical skillset / expertise to ‘soft skills’ competencies. • Negotiation of salary and rate, closing offers in a very professional and timely mannerSpecialtiesNetwork Performance / Planning / Services / Delivery / Management / Analyst Performance & Optimisation Transmission Planning / Design / Roll-out Circuit Design / Provisioning Back Office OSS/BSS NOC Implementation / Build / Commissioning / Upgrade Field Engineer RAN Engineer Administrators / PA / Technical Support Data Entry / Databuild Change / Incident / Problem Management Business / Data Analyst

Bretton

• Responsible for recruiting experienced telecom staff to work within Blue-Chip companies across the UK and Europe. • Interviewing, vetting and referencing candidates over the phone and face-to-face, utilising open questioning and competency based interviewing to meet the clients satisfactory requirements. • Sourcing candidates and managing high quantities of open roles. • Extensive web resourcing and advertising in order to attract quality candidates. • Arranging interviews with the client and Line Managers. • Coached candidates with pre-interview tips and interviewing techniques. • Copy-writing skills utilized in Job Advertisment publishing. • Ensuring the requirements of the Service Level Agreement (SLA) are met and where possible exceeded with both clients targets and Comvergents. • Monitoring the progression of candidate’s applications and dealing directly with the HR team and Managers on feedback and offers. • Submitting CV’s to clients on a daily basis. • Acting as a central point of contact between the client and the candidate. • Liaison with contractors and consultants to arrange new assignments and contract extensions. • Account Management activities for the Network Operations Department in Ericsson. • Client relationship building, developing open and productive relationships with hiring managers. • Gathering specific role requirements, from technical skillset / expertise to ‘soft skills’ competencies. • Negotiation of salary and rate, closing offers in a very professional and timely mannerSpecialtiesNetwork Performance / Planning / Services / Delivery / Management / Analyst Performance & Optimisation Transmission Planning / Design / Roll-out Circuit Design / Provisioning Back Office OSS/BSS NOC Implementation / Build / Commissioning / Upgrade Field Engineer RAN Engineer Administrators / PA / Technical Support Data Entry / Databuild Change / Incident / Problem Management Business / Data Analyst

I was in the Debt Recovery department in Lloyds Banking Group, my role was a negotiator and advisor for customers existing loans/bank acc's. The role was heavily targeted and I performed above and beyond my role and helped the customers arrange easy payment plans for the customers to pay the funds back and maintain the companies TCF approach

Chester, United Kingdom

Aktiv Kapital was the number one Debt Recovery company in the world at my time of working there and I was part of their front line telephone collections department, the role required contacting customers over their old debts, arranging payment plans to pay back their debts within designated time-frames and then running through Income & Expenditures to make sure they were in a position to pay back the plan we had discussed previously