Graham Marlowe Email & Phone Number

Madison, Wi, Us

Madison, Wisconsin, Us

• Monitored all pre-screening quality control measures and procedures – from accessioning, processing, sample mixing, HB sorting and otherwise - to ensure the highest quality specimen collection prior to intensive cancer screenings done by higher level medical staff. • Responsible for the safe and efficient preparation of 150-200+ testing kits a day alongside other miscellaneous and time-sensitive project work that arises more spontaneously in a lab setting.

CURRENT MUSIC PROJECTS & PERFORMANCE GROUPS*Graham Marlowe aka Lakewaves (solo-instrumental project, both live & in-studio; keyboards/composition/production)*Lakewaves Trio (bandleader and arranger)*Keyboardist/pianist and studio musician for hire in all styles and settings (ex: weddings, private events, et al)SOCIAL MEDIA HQ:https://linktr.ee/GrahamMarlowe_aka_Lakewaves

INDUSTRIES OF EXPERIENCEAudio/Visual Equipment RetailersB2B & B2CeCommerceEnergy/UtilitiesEntertainment (ex: Music, Film/Documentary)HealthcareJournalism and Mass CommunicationMagazines and Publications (ex: Milwaukee's Shepherd Express; Green Bay's Company Magazine)ManufacturingMulti-Cultural MarketsNonprofitPolicy and Government ProgramsTechnologyCURRENT WRITING PROJECTS (EXAMPLE)*Documentary feature writing on a Milwaukee filmmaker, Ron Taylor, whose work focuses on the disability-rights world, the Americans with Disabilites Act and his son Micah's journey into adulthood

• Maintained outbound logistics (and freight) duties alongside various bindery functions , such as running the machinery and warehouse equipment needed to package medical forms, checks and other paper products out to customers by the hundreds of thousands under tight, ever-evolving deadlines and turnaround times.

• Processed rental (and energy) assistance applications for low income populations (especially veterans, disabled, elderly and families with young children), to establish eligibility in all but four Wisconsin counties: Dane, Milwaukee, Brown and Waukesha.• Collaborated with other agencies and stakeholders within the community to ensure clients had adequate resources in their uniquely difficult situations.

Washington, Dc, Us

• Updated (and verified) patients' insurance coverage for inpatient and outpatient services through automated databases, direct patient contact and contact with insurance companies• Documented pre-admission requirements and identified patients requiring second opinions• Assisted with generating monthly reports while entering correct information into internal computer systems• Processed all reimbursable billing activities including consideration of professional services and facility services, sharing agreements, Tri-Care, Champ VA, Medicare and pharmacy billing• Validated claims for billing purposes, ensured eligibility and referred questionable coding for review• Tracked, reviewed and corrected denials • Verified accuracy of payments, resolved problems and discrepancies and closed out accounts

•Performed temporary contract work for both corporate and governmental clients in the areas of call center (remote and in-person), claims processing and adjudication - such as Healthgrades, the State of Michigan Unemployment Insurance Agency and National Guardian Life

• Multi-tasked data extraction involving up to 15 customers' cases simultaneously throughout workday, while also coordinating logistics with tech salespeople, engineers, customer service and other areas of the company.• Disassembled customer hard drives using a wide array of tools and strategy, to diagnose issues before assigning cases to the proper engineers.• Maximized customer retrieval goals by giving direction via phone, to solidify intention regarding case details before assigning them to the engineering team – whether it was a walk-in, mail-in or an anticipated case.• Carried out shipping and equipment-maintenance duties related to customer data retrieval and case closure(s).

Glen Allen, Virginia, Us

• Competitive price shopping done on a part-time basis (nights and weekends).

Madison, Wi, Us

• Performed order fulfillment for a telecommunications provider in a fast-paced, multi-faceted customer support environment for both its inbound and outbound sales channels. • Solved and reconfigured orders to adhere to changing conditions and regulations while synthesizing dynamic customer demands. • Utilized an array of customer resource management (CRM) software such as Siebel, Aspect, RightNow Web, and DocuSign.

Madison, Wi, Us

• Provided accurate and timely processing of complex claims, using advanced knowledge of a variety of Dean Health Plan products, medical terminology and various benefit options that impact claims processing.• Reviewed claims for accuracy and completion (and obtained missing information as necessary).• Determined claims coverage by examining company records, confirming claims payment amounts and submitting claims for payment consistent with expected turnaround times.• Researched problem claims accounts; reversed and reprocessed claims as necessary.• Reviewed provider status to determine participating/nonparticipating, primary, referral and correct reimbursement level, which may include re-pricing.• Processed written inquiries (and appeals) from providers regarding benefits and claims to resolve or escalate as appropriate. • Stayed abreast of related regulatory, compliance and departmental updates to meet departmental metrics.• Participated in team activities to identify problems and improve work processes and systems.

Madison, Wisconsin, Us

• Conducted and gathered high quality, state-of-the-art social science data to help university professors, federal and state government agencies and nonprofit organizations study and improve programs (and policies) in Wisconsin and throughout the United States. • Contacted respondents to collect information for academic research over the telephone through standardized, confidential questioning on a part-time basis.

Ashburn, Virginia, Us

Wrote publications for medical providers in the Wisconsin Medicaid program. This process included consulting with content experts from the Department of Health Services (DHS) of the State of Wisconsin to develop provider publications and conducting walk-through meetings to review publications with state and DXC policy experts. Responsibilities included the following:• Creating weekly Remittance/Advice messages on claim adjustments for providers using internal technical information.• Leading meetings with state and HPE staff to develop and review publications while incorporating changes to drafts and revisions in a timely manner.• Incorporating information from approved publications in an Online-Handbook that include Medicaid-specific information for providers.• Editing publications for clarity and consistency.• Developing internal processes and procedures.• Prioritizing multiple projects and publications while working to meet strict deadlines.• Mentoring and training new employees.• Formatting publications in Microsoft Word.• Rewriting technical information in a clear and concise style for Medicaid providers.

Madison, Wi, Us

• Worked with and counseled beneficiaries and their families as benefits coordinator for the Medicare branch of both active-duty and retired-status military veterans. • Answered inquiries from beneficiaries, providers, and other affiliated representatives or groups regarding TRICARE (formerly CHAMPUS, Civilian Health and Medical Program of the Uniformed Services) eligibility, benefit determinations, and claims adjudication questions or billing problems.• Applied appropriate provisions of TRICARE regulations, interpretations and procedural directives in making appropriate responses to inquiries within contractual requirements. • Dealt tactfully with people in a wide variety of situations.

Madison, Wi, Us

• Product technical writer for product exposure for various clients and media companies.• Curated eCommerce catalog for audio products, musical instruments and associated software. • Implemented strong SEO (search engine optimization) strategies to optimize digital marketing standards across the sales platform. • Designed and employed usability design solutions to drive measurable growth for clients. • Contributed to website development guide to ensure consistency among client websites.• Worked as a liaison between technical teams and the business. • Drafted copy for sales catalogs to support overall marketing strategy and specific campaigns. • Assisted with the implementation of new logistics software.

Pasadena, Ca, Us

• Handled survey work and phone-based recruitment for utility companies throughout the US. • Analyzed survey results and contributed toward organizational goal of increase consumer energy efficiency. • Met daily/weekly deadlines, and exceeded recruitment quotas and survey completion rates.

• Recruited households and community members, and educated others about the mission and values of the Wisconsin Wave non-profit organization. • Exceeded daily and weekly fundraising quotas for the organization, and provided a high level of service to others in my community.

Madison, Wi, Us

• Administered health and wellness survey for Manitowoc County to measure information on critical health conditions. • Recruited eligible households and educated participants as a dedicated research associate. • Conducted interview-based questionnaires and biometric screenings while highly involved with press releases in community education.

• Interned with music editor Evan Rytlewski in summer and fall of 2009. • Co-published This Week in Milwaukee segment of the newspaper, composing preview pieces and concert reviews for upcoming events. • Rejoined publication as a freelance contributor this winter, focusing on concert and album reviews

Us

• Attended live performances, lectures and news events as an active newspaper contributor. • Interviewed performers, producers and elected officials, and published accompanying articles. • Supervised and mentored student reporters, edited student reporters' works and collaborated with staff to improve team's writing process, quality and output.

Milwaukee, Wi, Us

• Filled and delivered supply chain orders to on and off-campus destinations under deadline, and held other duties involving Reinhart Food Service.

New York, Ny, Us

• Covered human interest and hard news from within the community of Whitefish Bay, publishing work in an online format. • Interviewed village officials and local businesspeople, attended meetings and synthesized information into concise news stories.

Co-hosted a two-hour radio program featuring commentary, on-campus guests, and programmatic presentation of music built around cosmic themes. Examples include Late Autumn and Wordless Choruses.

• Synthesized primary-source and/or existing content with in-person interviews to generate both short and feature-length articles on local businesses, which created sales/marketing collateral to increase their visibility within their community and beyond. • Co-managed copy-editing duties.

• Composed original music to accompany the gallery, inspired both by the character of the photography, as well as the artist’s statement.

Completed 30 Of 36 Credits Needed Towards An Additional Bachelor'S, Journalism And Mass Communication

Liberal Arts, Music, English, History