• Help define LINK's long term strategy by sharing experience, industry knowledge and business drivers to better shape the strategy for future success for our customers, members and wider society.• Using analysis of current market developments in the ATM and cash market to design, shape and enable future developments to help our partners, regulators and consumers.• As a member of the senior executive team I provide insight, briefing and information to the board to our market leading position.• Representing LINK, its members and the wider public face in media to get the message across the press both online and offline.• Manage external public relations and public affairs.• Manage and develop fraud and crime prevention strategies to reduce crime and keep consumers and members safe.• Manage and supporting the independent Access to Cash Review to produce the definitive report outlining the future access to cash requirements for the UK • Authoring reports and presentations to share insight and knowledge to a wide and diverse audience at all levels in meetings, conferences and more.• Managing social media across all our channels • Brand custodian to ensure that our brand is consistent, evolving and front of mind.

EAST (European Association for Secure Transactions) is an international network established in 2004 to help improve public/private sector cross-border cooperation in the fight against organized cross-border crime. EAST itself is a private company limited by guarantee without share capital.

Manage and develop Abbey National /Santander's ATM network. Business and cost /budget management. Strategic development of locations, hardware and customer experience. Relationship management with major retailar hostsIncluded 2 year period at cahoot (see separate entry)

Director of LINK Interchange Ltd, representing Abbey /Santander on the LINK Company Board and Network Members Council, including Deputy Chair. This included detailed work on LINK’s structure, role in the ATM industry, strategy and interchange levels. Chairman of LINK Finance Committee.

Online banking and proposition development, external relations and third party product development.