Graham Oliver Email & Phone Number

United Kingdom

Working with eAppSys to help with presales and marketing of its DMOne Data Migration as a Service toolkit. Also looking to develop other go-to-market strategies.

Manchester, United Kingdom

Joined Accenture as a part of the Oracle CX team. Delivered intelligent personalised interviews for a central government department utilising Oracle Policy Automation in the areas of HCM and Finance. Delivered customer service transformation and channel shift for a major global retailer utilising Oracle Service Cloud.Now certified in Service Cloud / B2B service / Oracle Digital Assistant and Intelligent Advisor. Holds sales / solution engineer / presales qualifications in… Show more Joined Accenture as a part of the Oracle CX team. Delivered intelligent personalised interviews for a central government department utilising Oracle Policy Automation in the areas of HCM and Finance. Delivered customer service transformation and channel shift for a major global retailer utilising Oracle Service Cloud.Now certified in Service Cloud / B2B service / Oracle Digital Assistant and Intelligent Advisor. Holds sales / solution engineer / presales qualifications in numerous areas. Show less

Level is AI powered decision making at its best. Our cognitive AI platform automates decisions, tasks and processes, delivering them as business applications. It automates both simple and complex tasks, and integrates with any of an organisation’s existing software, giving users a degree of flexibility that cannot be matched by standard process automation technologies.We help organisations capitalise on their greatest assets – their data and the knowledge of their people. Our… Show more Level is AI powered decision making at its best. Our cognitive AI platform automates decisions, tasks and processes, delivering them as business applications. It automates both simple and complex tasks, and integrates with any of an organisation’s existing software, giving users a degree of flexibility that cannot be matched by standard process automation technologies.We help organisations capitalise on their greatest assets – their data and the knowledge of their people. Our applications support and complement all business areas and work regardless of whether the data source is hosted on premises, in the cloud, or a combination of both. Deployment and ROI are achieved in weeks, users are delighted, and efficiency gains are realised quickly. Show less

Birmingham Office

Joined Mokum as employee number 60 (CRM practice lead) - joined PwC four and a half years later as one of one hundred and sixty.Looked to help organisations reduce costs and increase efficiencies by effective use of Oracle CRM solutions - finally concentrating on Oracle Service Cloud and Oracle Policy Automation .Utilised Oracle Service Cloud (RightNow) in conjunction with Oracle Policy Automation to develop an HR help desk. Last Oracle EBusiness Suite (EBS) role involved role… Show more Joined Mokum as employee number 60 (CRM practice lead) - joined PwC four and a half years later as one of one hundred and sixty.Looked to help organisations reduce costs and increase efficiencies by effective use of Oracle CRM solutions - finally concentrating on Oracle Service Cloud and Oracle Policy Automation .Utilised Oracle Service Cloud (RightNow) in conjunction with Oracle Policy Automation to develop an HR help desk. Last Oracle EBusiness Suite (EBS) role involved role out of OBIEE to support Property Manager implementation.Long history or EBS Service roles - both technical and Functional. Last EBS Service projects included Depot Repair process simplification and use of CRM to provide an HR help desk. History of work within Local Government Contact Centre solutions.Regular UK OUG presenter - Oracle award winner and Inspirational Speaker award winner (UK Apps Speaker) 2012.Presented on OPA and Service Cloud supporting an Employee help desk at Apps 2016. Show less

Graham led successful projects for Solihull Metropolitan Borough Council, Staffordshire Connects and also Leicestershire County Council. At Leicestershire County Council Graham scoped and led a team in the successful delivery of a fixed price piece of work.This involved taking an implementation put in by a Big 4 consultancy that was failing - and making it fit for purpose.At Staffordshire Connects, Graham ensured that the Release 12 upgrade project was successful from… Show more Graham led successful projects for Solihull Metropolitan Borough Council, Staffordshire Connects and also Leicestershire County Council. At Leicestershire County Council Graham scoped and led a team in the successful delivery of a fixed price piece of work.This involved taking an implementation put in by a Big 4 consultancy that was failing - and making it fit for purpose.At Staffordshire Connects, Graham ensured that the Release 12 upgrade project was successful from both functional and technical perspectives. Graham also worked on a successful CRM implementation for the General Registrations Office (GRO) which at the time was part of the Office of National Statistics. Show less

Lead technical resource on Oracle CRM implementation providing services to 10 authorities within Staffordshire.

Senior Consultant working on Oracle CRM implementation for the National Trust.

Technical Lead on Oracle CRM implementation for Local Government

Numerous projects. Highlights include :Kelloggs (1997 to 2000)Hull City Council (2001 to 2002)

Oracle Forms Developer for Examinations Board

Oracle Developer (and ChemLMS) for North West Water and Amsterdam Water.