Graham Ross Email & Phone Number

London Area, United Kingdom

Driving the optimization of customer programs and development of our global approach to support customer relationships at FCM Travel:• Collaborating with Account Management to meet obligations and demonstrate value to customers.• Development and improvement of internal standards to enhance customer relationships and ensure contractual delivery.• Working closely with all departments to drive a tangible value proposition for FCM.• Ownership of internal tech stack and… Show more Driving the optimization of customer programs and development of our global approach to support customer relationships at FCM Travel:• Collaborating with Account Management to meet obligations and demonstrate value to customers.• Development and improvement of internal standards to enhance customer relationships and ensure contractual delivery.• Working closely with all departments to drive a tangible value proposition for FCM.• Ownership of internal tech stack and collaboration tools used for alignment and best practice within Global Account Management. Show less

London, England, United Kingdom

I have a dream! Programme Optimisation is an area that I think is often overlooked in our industry. Contracts are long term but seem to fly by in an industry that is often slow to change. I thrive on seeing our Account Management and Consultancy teams successfully retain their customers and grow and mature their partnerships and travel programmes over the contract lifecycle. My role is to lead the strategy on process evolution and execution related to customer experience and retention, working… Show more I have a dream! Programme Optimisation is an area that I think is often overlooked in our industry. Contracts are long term but seem to fly by in an industry that is often slow to change. I thrive on seeing our Account Management and Consultancy teams successfully retain their customers and grow and mature their partnerships and travel programmes over the contract lifecycle. My role is to lead the strategy on process evolution and execution related to customer experience and retention, working with key stakeholders across our business. Simply put our customers should always be presented with the opportunity to modernise and future proof their travel programmes with FCM so that the programmes we design and grow together are always best in class. Show less

United Kingdom

London, England, United Kingdom

Responsibility for Business Development I work closely with all of our countries across the network, regional sales leaders and country managers, to continue to grow the FCM business in the region and globally. Responsibilities include;• Identifying, designing and managing a leading growth strategy within a hugely competitive sector. • Training and Development for Sales Support, Bid Management and Business Development teams through the EMEA region. • Production of pricing… Show more Responsibility for Business Development I work closely with all of our countries across the network, regional sales leaders and country managers, to continue to grow the FCM business in the region and globally. Responsibilities include;• Identifying, designing and managing a leading growth strategy within a hugely competitive sector. • Training and Development for Sales Support, Bid Management and Business Development teams through the EMEA region. • Production of pricing proposals within a fast moving and forever changing commercial landscape. • Production of SLA’s and Contracting Process management and sign-off.• Designing and support of end to end implementation process and handover between departments.• Deep link with marketing function to maximise the attraction, nurturing and campaigns related to new business generation.• Analysis of P&L reports and data to make informed decisions about expense reduction, income generation and profitability increase. Show less

London, United Kingdom

Overall responsibility of the brand with a primary focus on both Our People and Our Customer. As part of the global travel giant FCTG, the FCM UK operation is a top tier equity market in our global large market corporate offering. My job is to ensure growth is in line with global strategy and this comes from our award winning sales and account management teams. A relentless focus on the customer whether they are existing clients or our forever extensive active prospect list to ensure new… Show more Overall responsibility of the brand with a primary focus on both Our People and Our Customer. As part of the global travel giant FCTG, the FCM UK operation is a top tier equity market in our global large market corporate offering. My job is to ensure growth is in line with global strategy and this comes from our award winning sales and account management teams. A relentless focus on the customer whether they are existing clients or our forever extensive active prospect list to ensure new business and retention statistics are as good as they can be. Internal focus is on making our workplace thrive as one of the best in the industry and continuing to adapt in line with a continuously changing environment. I love my company, my colleagues, my industry and my job. Show less

United Kingdom

Overall responsibility for growth of the business through the success of a team of National Sales Directors. The role requires very close working relationship with Marketing, Operations, Account Management and Technology and a place on the Senior Management team. Strong focus on master plan of the business and influencing the roadmap and development of our solutions. Can often be found networking and speaking at industry events in the UK and abroad and occasionally hacking my way around… Show more Overall responsibility for growth of the business through the success of a team of National Sales Directors. The role requires very close working relationship with Marketing, Operations, Account Management and Technology and a place on the Senior Management team. Strong focus on master plan of the business and influencing the roadmap and development of our solutions. Can often be found networking and speaking at industry events in the UK and abroad and occasionally hacking my way around golf courses far too nice for my ability. Roles, Responsibilities and Specialist areas:Business Development ¦ Marketing ¦ Growth Strategy ¦ Market Positioning ¦ Client Retention ¦ Global Relationships ¦ Presenting ¦ Negotiation ¦ Team support and development ¦ Commercial agreements ¦ Coaching ¦ Travel Technology ¦ Business Planning ¦ Account Management ¦ Strategy ¦ Travel Technology Show less

Scotland

UK based Business Development for FCM Travel Solutions. Scotland based with UK reach focussing on delivery of new business into FCM UK office locations. FCM Travel Solutions: is one of the world's leading corporate travel and expense management consultancies. FCM blends global presence with local, flexible and personal service, and provides end-to-end corporate travel and expense management solutions for businesses across all sectors. Our organisation has a regionally focused… Show more UK based Business Development for FCM Travel Solutions. Scotland based with UK reach focussing on delivery of new business into FCM UK office locations. FCM Travel Solutions: is one of the world's leading corporate travel and expense management consultancies. FCM blends global presence with local, flexible and personal service, and provides end-to-end corporate travel and expense management solutions for businesses across all sectors. Our organisation has a regionally focused global network that ensures our people develop an in-depth understanding of every client's local business culture and travel environment, while our expansive reach delivers globally competitive fares and a world of travel management support 24/7 365 days of the year. Our people are experienced business travel professionals that can show you how to drive cost, time and resource efficiencies on your travel. Please feel free to contact me on 07827 337244 or graham.ross@uk.fcm.travel Show less

Scotland

London, United Kingdom

Emea

Responsible for managing all aspects of an assigned portfolio, the majority of whom were serviced on a global platform through the partner network. This includes implementing new accounts, and ultimately focuses on profitable business for both parties and client retention. I excelled in establishing relationships with key decision makers in multiple regions. The position meant global responsibility for liaising with primary contacts within each country as well as working with the partner… Show more Responsible for managing all aspects of an assigned portfolio, the majority of whom were serviced on a global platform through the partner network. This includes implementing new accounts, and ultimately focuses on profitable business for both parties and client retention. I excelled in establishing relationships with key decision makers in multiple regions. The position meant global responsibility for liaising with primary contacts within each country as well as working with the partner agencies to ensure a compliant local service solution globally, in line with company policy. There was also a key focus on data consolidation and reporting along with the payment process from start to finish. Show less

Glasgow

Primary responsibilities were the growth and development of a new office location. Focus on recruitment, training and onboarding new business.

Glasgow

Through 7 years at STA I started initially as a consultant and moved into Assistant and then Branch Manager roles before becoming a City Support Manager with primary responsibility for one office and support management cover for 2 more. Over this time my eyes were opened to every aspect of the leisure travel industry an also at a point when many manual process were being automated. I created a desire for travel technology and how it could enhance productivity and a thirst for a taregt driven… Show more Through 7 years at STA I started initially as a consultant and moved into Assistant and then Branch Manager roles before becoming a City Support Manager with primary responsibility for one office and support management cover for 2 more. Over this time my eyes were opened to every aspect of the leisure travel industry an also at a point when many manual process were being automated. I created a desire for travel technology and how it could enhance productivity and a thirst for a taregt driven sales environment focussed on excellence in customer service. Show less