Graham Scholtz Email & Phone Number

Stotfold, GB

East Anglia

England, United Kingdom

Hoddesdon, England, United Kingdom

• Assisting the general manager by monitoring all aspects of running the conference centre in coordination with all heads of departments, including food and beverage, front office, housekeeping and the conference and.
• Developing and implementing strategies for promoting their services/brand to attract clients.
• Aligning the processes and procedures of the conference and events team with the strategic business plan.
• Creating the standard operating procedures and training manuals and conducting employee training.
• Maintaining relations with the guests by resolving their issues, responding to client enquiries and providing information.
• Developing and implementing the customer service standards and procedures.

London, England, United Kingdom

• Property management system (selected Mews as our PMS)
• Research available SaaS options that will best suit the current operation in that it should be cloud based and support a ‘start-up’o Finding a PMS that allows for future growth of the Inn and that offers the best.
• Set up training manuals & execute training: Property Management System; Guest relations; troubleshooting; housekeeping; key card facilities
• Set up accounts with housekeeping services, linen delivery services, key card system management, online tour operators

Cape Town Area, South Africa

• Planned and organised the daily operations of the business.
• Created a business plan, provided revenue and strategised the roadmaps for services provided by the business.
• Accountable for the budget control and profit & loss of the business.
• Searched and acquired several training contracts for the business.
• Provided various training sessions for the learners.
• Collected feedback from trainees and trainers after every session.

Cape Town, Western Cape, South Africa

• Developed and implemented the organisational goals, procedures and policies.
• Delivered the KPIs and achieved the business targets and objectives.
• Reviewed financial activities, including accounting tasks, budgets, financial statements and reports
• Monitored the day-to-day business operations and ensured that the business complied with the relevant laws and regulations.
• Monitored the organisational performance and implemented the corrective actions by analysing the improvement gaps.
• Negotiated contracts with the executives. Dealt with the vendors and utility contractors.

Simondium, Paarl, Western Cape

• Reported to the business owner by monitoring all learner placement aspects.
• Negotiated placements for the learner with top hotels and restaurants in Cape Town.
• Ensured the best outcome for each learner by working cross-functionally with HR.
• Maintained effective communications between departments.
• Promoted hotel school activities and values in coordination with the marketing team, including road shows and recruiting new learners.

Cape Town, Western Cape, South Africa

Part of the start up team of Nova Constantia Boutique Residence.Day to day operations of Nova Constantia.Sales and marketing (including on-line bookings)Brand awareness.Implementing policies and procedures.Human Resoures

Hermanus, Western Cape, South Africa

My main portfolio’s/project management at The Marine Hotel included Maintenance, Front Office, Duty Management and Food and Beverage, Guest Relations. Other general duties included health and safety, IT and Web Page designing, rooms division and management, communication systems management (of all three properties), conciliation and arbitration, reaching.

Overseeing the smooth daily operations of the Food and Beverage department.Training of new staffRunning of breakfast, lunch and dinner.

Cape Town

Certificate, Prince2, Project Management

Activities and Societies: Prince2

Bachelor Of Business Administration (B.B.A.), Business

The Bachelor of Business Administration Degree (BBA) is an undergraduate three-year degree programme that equips students with an.

Advanced Diploma, Hotel Management

Matric, 12

Education record