Graham Self Email & Phone Number

Nottingham, Nottinghamshire, GB

London, London, GB

• Leading the Global Product Office for National Grid as part of its vision to become the Intelligent Connected Utility, with responsibility for establishing and scaling product ways of working across multiple business.
• Providing strategic leadership to scale and develop global product teams. Responsibility also covers leadership for engineering and UX teams, including the development and adoption of associated capabilities to support.
• Driving innovation and collaboration across the global product teams to enable delivery of a product strategy that leverages group scale to enabling the energy transition, aligning with business strategy and market and.
• Mentoring and coaching teams to enable the transition from traditional project delivery to a user and outcome focused, agile delivery approach.

Selby, North Yorkshire, GB

• Short term contract. Developed international digital strategy to support the company's global expansion and diversification of business activities.
• Accountable for all Drax Group digital activities, including websites and social media channels.

Swindon, Wiltshire, GB

• End-to-end responsibilities for npower’s Digital and Data activities, from Digital product vision and strategy, through to customer experience, channel performance and operational and technical platform management. Led.
• Accountable for all npower Digital products across websites, mobile apps and async contact channels with c40m/year visits at peak and c8.5m self-service transactions
• Defined the digital vision, achieving c90% of customer journeys being digitised
• Leading a c90 strong scaled-Agile Digital product team across multiple disciplines covering vision and transformation, product managers, optimisation, UX and design, analytics, DevOps engineering
• Delivered fully integrated digital channels through a decoupled, MACH architecture
• Direct budget responsibility for multi-million pound opex and capex budgets

Swindon, Wiltshire, GB

• Transitional role, bringing together the Digital product teams responsible to driving performance with npower’s Data and Analytics team. For Digital, accountable for end-to-end customer experience and the P&L impacting.
• Led c90 strong Digital and Data product teams, across four UK sites and have driven a significant increase in ESAT
• Accountable for delivery of P&L impacting Digital KPIs including self-service, sales and retention
• Accountable for UX and content through the integration of the new DXP - SiteCore
• Digital and Data lead for Smart appointment generation to achieve regulatory commitments against an Ofgem agreed plan. Achieved targets including additional stretches to plan.

Swindon, Wiltshire, GB

• Responsible for all aspects of Data and Analytics, led data transformation to enable npower to realise value from data. Responsible for definition and delivery of npower’s Data strategy, linked to tangible benefits.
• Defined a future data strategy to move the Organisation beyond traditional MI – includes target operating model and agreement with IT on data architecture
• Led introduction of data visualisation tools including self-service capability to support data driven decision making
• Expanded use of data science techniques to support key business priorities such as customer segmentation, process efficiency and RPA
• Responsible for a multi-million pound annual data investment portfolio
• Annual budget responsibility for >£10m (capex and opex)

Swindon, Wiltshire, GB

• Member of the npower Digital leadership team responsible for Digital product strategy and transformation across all customer segments (B2C and B2B). Responsible for product management of the >£10m annual investment.
• Managed definition and prioritisation of Digital investment portfolio >£10m annually with benefit contribution ~£15m annually
• Part of the Digital leadership team responsible for transitioning to a product delivery model at scale, including investment governance, team structure, roles and culture; and supplier management
• Led a company-wide Digital transformation to drive significant Digital base growth with the online base to become the largest contact channel
• Delivered cultural Digital transformation programme including launch of network of Digital Advocates (c150) and digital training and internal comms activity across the business
• Led delivery of industry leading Mobile App (Apple and Android)

Swindon, Wiltshire, GB

• Member of the npower Digital leadership team responsible for Digital strategy and transformation across all customer segments (B2C and B2B). Responsible for definition and prioritisation of the >£10m annual investment.
• Included broad business engagement to Board level to ensure the Digital strategy was integrated into wider strategic projects, such as Smart metering and Connected Home.
• Leading customer migration, both to online as a self-service channel and across emerging technologies such as mobile, tablets and Smart Homes.
• Role included governance and controls management for the Digital team including budgets with opex budgets (~£10m) multi-year Capex portfolio (>£40m).

Swindon, Wiltshire, GB

Operational role responsible for the user experience, customer journeys and conversion optimisation on npower.com and associated sites. Managed the BAU change process, being the primary contact across the business, leading a team of designers, developers, SEO and Digital analytics leads.

London, London, GB

Worked with this tech start-up from 2001, originally as a supplier, being one of the first UK energy price comparison (B2C and B2B) sites, playing a key part in driving digital disruption within the energy industry. Responsibility for the end-to-end digital product, designing and developing the website, including strategy development, data, architecture.

Ba (Hons), Graphic Design

Btec, Graphic Design