William Graham Email & Phone Number

Hampton, Nh, Us

Celina, Texas, Us

The Indoor Golf Shop (ShopIndoorGolf.com), offers an extensive range of indoor golf equipment for both residential and commercial use, as well as a comprehensive custom simulator design and installation service.Our product offerings encompass golf simulator packages, launch monitors, putting greens, practice nets, indoor studio components, and much more.Our commitment is to provide top-quality products and an unparalleled customer experience for passionate golf enthusiasts. We pride ourselves on fostering valuable relationships with our clients, including homeowners with indoor golf setups, indoor golf facility owners, and OEM partners for whom we manufacture and supply exclusive products.

Lewisville, Texas, Us

Murphy and McNeil Traditional Shaving is a niche online marketplace dedicated to providing premium artisan grooming products and services through both traditional ecommerce and 3rd party marketplace-style selling.Established a specialty online marketplace for premium artisan grooming products, achieving 30%+ annual sales growth.Expanded sales presence to multiple countries and syndicated product catalog to popular marketplaces such as Amazon, Walmart, and eBay.Hands-on management of all aspects of small business eCommerce, including digital acquisition, content management, and significant first-hand experience with the Shopify platform.

Dallas, Tx, Us

Drove seamless customer experiences by enhancing physical and digital touchpoints.Improved digital shopping journey through effective chat, voice, and video support.Supported development of "Video Chat" capability for selling cellular products on ATT.com.Launched "Online Callback" sales support solution, boosting conversion rates and customer satisfaction.Developed new analytics to drive understanding customer behavior and impact of those who shop online before ordering via phone, enabling A/B testing of sales impact of site changes to both on and offline sales.Supported digital/work from home strategies for Call Center Agents during the COVID crisis.

Grapevine, Texas, Us

Results-oriented senior director with extensive experience leading and growing a large e-commerce business. Proven track record of driving revenue growth, optimizing operations, and implementing strategic initiatives to enhance customer experience and profitability. Adept at leading cross-functional teams, developing innovative strategies, and leveraging data-driven insights to inform decision-making. Skilled in driving digital transformation, managing P&L, and cultivating strong business partnerships.Led $400M+ eCommerce business with full P&L responsibility and a team of 40+.Directly responsible for internal teams and outside agencies across site merchandising, content, analytics, operations, SEO/SEM, and product management.Implemented new eCommerce platform (Salesforce), supporting $1B+ sales during COVID crisis.Spearheaded in-store integration initiatives such as in-store pickup and eCommerce ship from store, enhancing customer experience and driving revenue.Developed native mobile applications, increasing in-store pickup volumes by 4X.Optimized shipping processes, resulting in $40M+ incremental sales and 50% faster shipping times on tight budgets.Launched Web-in-Store "endless aisle" program for nationwide direct shipping for store customers.Identified and implemented value-add services such as product warranties, bundle building, and upsell recommendations, improving customer satisfaction and driving sales growth.Led continuous improvement initiatives for analytics, A/B testing, and site merchandising.

Grapevine, Texas, Us

Grapevine, Texas, Us

In this role, my responsibilities included implementing diverse retail integration strategies encompassing promotions, logistics, sales pipeline development, and marketing. Key responsibilities entailed:Conceptualizing strategic digital initiatives and overseeing their systematic rollout throughout the organization, utilizing advanced metrics for tracking and analyzing effectiveness.Providing expert guidance to field managers, assisting in the development and testing of new strategic initiatives.Identifying and resolving bottlenecks in the existing business structure to enhance customer satisfaction and employee engagement.Managing the field rollout of key initiatives, such as the introduction of the "Web-In-Store" endless aisle program in GameStop outlets in 2012, resulting in a significant sales boost in Q4.Successfully translating new concepts into practical implementations, actively troubleshooting during the initial testing phase.

Grapevine, Texas, Us

This role involved the management and ongoing development of a varied territory of GameStop stores. Some of the responsibilities of this position are as follows:Acquired, developed and managed the flow of talent through various territories to ensure long term organizational strength underpinning a growth focused strategy.Played a key role in the development of GameStop’s high-volume “military store” division. Facilitated the opening, management, and ultimate transition of stores located on U.S. Military bases.Consistently recognized as a leader and top performer within the organization receiving numerous awards for achievement as well as a variety of promotions leading to experience in several departments.Preparation of a range of analytical management reports around such diverse topics as organizational complexity, sales strategies, geographical differences and business development initiatives. Collaborate closely with all individual store managers to ensure that local issues were being addressed while still ensuring seamless customer experience integration across the brand at large.Identified and instigated best practice initiatives regarding the “in-store” experience.

Master Of Business Administration (M.B.A.), Strategic Management

Bachelor Of Science; Management, Business

Business Management