Gowtham Raja Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

• Managing User Stories and the associated Sub-tasks in the JIRA
• Managing the Team size of 10 to 15 in Support project which includes Service and Pardot Cloud technologies.
• I was a part of US releases, and we follow 2 to 4 weeks Sprint Cycle
• Monitoring and Handling the Support incident in SNOW and adhering to the SLA Matrix
• Actively engaging with cross functional and technical teams
• Proficient in handling the project management

Bengaluru Area, India

• Handling User Stories and its related Sub-tasks in JIRA tool as per the priority
• SPOC on creating Environmental Set up for JLR European Markets (Benelux, Austria, Italy)
• Experienced in writing the user stories of business requirements
• Act as a Functional Team Lead in the project, supporting the team member’s size of 5 with the actual requirement’s before implementing and updating the existing functionalities in SF instance.
• Actively engaging with cross functional and technical teams.
• Creating test plans and manage User Acceptance Testing

Bangalore

- Sound knowledge on Salesforce setup menu, Configuration,Administration to Force.com platform.- Provide IT Sales-operational support to the Salesforce.com system- Experience working with Workbench, Data Loader and Salesforce.com - Extensive business knowledge and customization experience on various Salesforce.com standard objects like Accounts, Contacts.

Bangalore

• Directly involved in handling queries and issues via case-work related to the wide range of users across the Sales, Finance, and Client services teams.
• Sound knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration to Force.com platform.
• Experience working with Workbench, Data Loader and Salesforce.com
• Good experience in data migration using SFDC import and export utilities.
• Co-ordinate and monitor activities and resource allocation during the project, ensuring the project success and reporting.
• Worked on Strong database skills with DDL, DML, Stored Procedures, Joins and Indexes using SQL server 2008.

Bangalore

Supporting the first level of escalations of techincal queries to the internal customers of IBMMaintaing the Dhcp serversAntivirus Hot fixes,Patches,Windows updatesTroubleshooting the network downfallMailbox full,outlook,lotus notes problems.Reporting the huge data using the remedy tool

Be, Ece

Activities and Societies: coordinator for the several eventsI specialized in Electronics and communication

Sslc, Mathematics

Activities and Societies: Chorus