•Managing User Stories and the associated Sub-tasks in the JIRA•Managing the Team size of 10 to 15 in Support project which includes Service and Pardot Cloud technologies. •I was a part of US releases, and we follow 2 to 4 weeks Sprint Cycle•Monitoring and Handling the Support incident in SNOW and adhering to the SLA Matrix•Actively engaging with cross functional and technical teams•Proficient in handling the project management•Proactively engage with customers to understand their needs, challenges, and objectives•Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice•Involved in code reviews, gave robust and thought-provoking test inputs to optimize software, attended meetings involving design discussion, got review by peers•Involved in smoke testing to ensure functionality is up and running •Involved in internal training's on Data Analytics – SQL Server,Tableau Basics, CRM Analytics•Trained Scrum Agile

• Handling User Stories and its related Sub-tasks in JIRA tool as per the priority• SPOC on creating Environmental Set up for JLR European Markets (Benelux, Austria, Italy)• Experienced in writing the user stories of business requirements• Act as a Functional Team Lead in the project, supporting the team member’s size of 5 with the actual requirement’s before implementing and updating the existing functionalities in SF instance.• Actively engaging with cross functional and technical teams.• Creating test plans and manage User Acceptance Testing• Co-ordinate with developers & testers to get the work done in the planned timelines• Analyze, prepare Test data & import the test data into the application• Providing access to the newly onboarded resources• Performed refreshes on various test environments to make it in sync with Production environment • Configured and administer the support of sharing rules, OWD, Public groups, queues, Workflows, Process builder, Validation rules as per the sprint 1 and Sprint 2 project release.• Involved in code fixes for existing Apex classes, Triggers, and VF pages. • Proficient in using Salesforce Apex Data Loader, Workbench, SF Inspector.• Experience in using CLI tool for deployment activities• Created customized reports for the JLR Benelux implementation.• Sandbox Refresh Post deployment activities• Getting trained on Einstein Analytics

- Sound knowledge on Salesforce setup menu, Configuration,Administration to Force.com platform.- Provide IT Sales-operational support to the Salesforce.com system- Experience working with Workbench, Data Loader and Salesforce.com - Extensive business knowledge and customization experience on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Cases,Leads, Campaigns, Reports and Dashboards.-Involved in enhancements of existing Apex classes, Triggers, Visual Force.-Thorough understanding of Custom Settings, Custom Labels- Experience in Creating Roles, Profiles, Email Templates, Page Layouts,Workflows, Workflow Actions and Approval Process.- Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.- Excellent Leadership and Interpersonal skills- Responsible for optimization and maintenance of Salesforce.com for various cross functional groups (Sales,Marketing)- #User Management – Managing the users of the organization with appropriate access, roles, sharing’s, security and profiles of the group as per the given design.- #Data Model and View - Creating the Objects, fields, relationships and customizing the page layouts as given.- #Business Logic - Implementing the workflows on objects and validation rules as per the process requirement.- #Analytics - Provides the analysis along with custom on-demand reports, dashboards, snapshots and other information as requested by various business processes in the organization.- #UAT and SIT – Performing the User Acceptance and System Integration testing in the Sandbox before any new releases are made to the Live Production Environment of the organization.- Provide support to internal and external customers on any Salesforce related issues including configuration changes, troubleshooting & application support.

•Directly involved in handling queries and issues via case-work related to the wide range of users across the Sales, Finance, and Client services teams.•Sound knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration to Force.com platform.•Experience working with Workbench, Data Loader and Salesforce.com •Good experience in data migration using SFDC import and export utilities.•Co-ordinate and monitor activities and resource allocation during the project, ensuring the project success and reporting.•Worked on Strong database skills with DDL, DML, Stored Procedures, Joins and Indexes using SQL server 2008.•Maintain referential integrity, domain integrity and column integrity by using theAvailable options such as constraints etc.•Identify columns for Primary Keys in all the tables at the design time and create them.•Create database objects such as tables, views, stored procedures etc.•Build and maintain SQL scripts, indexes, and complex queries for data analysis and extraction.•Supporting ADAM (Active Directory Account management) tool for Global clients.•Hands on experience in supporting SAP BO reporting issues, specifically GAP.•Set-up Report folders to authenticate users based on their profiles (permissions).•Monitoring the case age and work towards the resolution within the given SLAs•Created various reports (summary reports, matrix reports, pie charts, dashboards) •Preparing customized report based on clients requirement.•Getting trained up in Qlikview Platform in an organization and implementing reports using qlikview technology as per the client requirement.

Supporting the first level of escalations of techincal queries to the internal customers of IBMMaintaing the Dhcp serversAntivirus Hot fixes,Patches,Windows updatesTroubleshooting the network downfallMailbox full,outlook,lotus notes problems.Reporting the huge data using the remedy tool