Rajesh Govindaswamy Email & Phone Number

Phoenix Citadel, Indore, Madhya Pradesh, India

Chennai, Tamil Nadu, India

About Ampa SkyOne Mall, ChennaiAMPA “SkyWalk” one of the first-ever popular categorized malls of Chennai, now rebranded andrelaunched as "SkyOne" a premium boutique “Fashion Lifestyle Meeting Place” in Chennai.Ampa SkyOne, hosts a balanced mix of premium and popular lifestyle brands under theshopping, dining and leisure categories.Exuberant mall management provides an premium class of experience to ardent aspiringshoppers.Revamped exteriors/interiors are specially designed to create the most happening boutiquefashion meeting-place in Chennai.Responsibilities as - Centre Head for Ampa SkyOneTaking charge of the overall profit and loss (P&L) of the mall, ensuring its financial success.Strategically overseeing the leasing and tenant mix, aiming to achieve optimal trading densityand fulfill the business projections of retailers.Leading the development and execution of effective marketing strategies, with a focus onconceptualizing and creating exceptional customer experiences within the mall.Assuming responsibility for facility management and engineering services, working towardsenhancing the customer experience and revitalizing the mall's operations.Establishing and nurturing strong relationships with tenants, service providers, and localauthorities to foster successful partnerships and promote the overall growth of the mall.Spearheading the financial management of the mall, including activities such as budgeting,collections, letter of intent (LOI) signing, contract management, and vendor performanceassessment.With my extensive expertise and dedication, I am equipped to drive the success and profitabilityof malls while prioritizing customer satisfaction and operational excellence.Reporting Structure:Reporting to Managing DirectorFinancial Co-ordination with ED - FinanceStrategic Co-ordination with External AdvisorUpdates to Key Stake holders of the Company.

Bengaluru Area, India

As the Head of Retail Relations & Operations, I held a pivotal role in overseeing the customerexperience and business performance of multiple malls operating under the company's tag.Some of my key responsibilities included:Cultivating strategic business alliances with mall retailers, collaborating on joint business plans,and developing secondary revenue budgets.Conducting regular audits to ensure the implementation and adherence to operating standardswithin the malls. Ensuring upkeep, hygiene, and cleanliness of the malls in accordance with themanagement's set standards.Providing training, mentoring, and evaluating the performance of the mall management team touphold high standards.Actively interacting with customers to gather specific service-related feedback for continuousdevelopment and improvement.Implementing standard operating procedures (SOPs) to elevate the quality standards of themalls.Facilitating effective communication and collaboration with all departments of the malls toensure smooth and efficient operations.Monitoring service level agreements (SLAs), preparing budgets, managing common areamaintenance (CAM) budgets, and driving retail excellence initiatives.In my multifaceted role, I demonstrated strong leadership skills, operational expertise, and acommitment to driving continuous improvement in the malls' performance and customersatisfaction.

Bengaluru Area, India

In my role as HEAD - National Key Accounts for HIDESIGN & HOLII, I successfully oversaw thesales operations for 40+ Multi Brand Outlets (MBOs) and 6 eCommerce platforms, leading a teamof over 60 dedicated individuals. Some key highlights of my responsibilities and achievementsinclude:Pioneering the establishment and management of eCommerce marketplace portals incollaboration with renowned platforms such as Flipkart, Myntra, Amazon, Snapdeal, andTataCliq.Attaining record-breaking sales during significant events like EORS and Big Billion Day,generating the highest ever order value in a single season.Successfully operationalizing TataCliq Marketplace and ensuring consistent management ofother eCommerce platforms and marketplaces.Managing partner relations and actively contributing to new business development initiatives,including the expansion of new stores.Coordinating with the partner finance team to ensure the timely release of payments andconducting reconciliations.Throughout my tenure, I demonstrated strong leadership, exceptional operational acumen, anda commitment to driving sales growth, improving customer experiences, and nurturing strongpartnerships.

Bengaluru Area, India

The Omnichannel project initiated by Phoenix Group was a remarkable endeavor aimed atintegrating seven of their malls across six cities. The project commenced at Phoenix Market Cityin Bangalore and subsequently expanded to Chennai, Mumbai, Pune, Indore, and Bhopal.As a key member of the project, my responsibilities centered around managing the omnichannelbusiness operations, including category and operations, alongside a startup team of 11 talentedindividuals. Some notable achievements and contributions include:Developing and integrating retail partner functionalities within the omnichannel ecosystem,ensuring seamless collaboration and operational efficiency.Establishing strategic alliances with top-ranked service providers, leveraging their expertise inlast-mile delivery services and payment gateway solutions.Building a dynamic and motivated team to represent the omnichannel platform in each mall,defining key result areas (KRAs) and service level agreements (SLAs) for effective performancemeasurement.Successfully onboarding 120 retailers from Phoenix Market City, Bangalore onto the platform,expanding the reach and offerings of the omnichannel experience.Collaborating with delivery service partners, operationalizing the fulfillment center, andoverseeing the onboarding of the team and vendors for streamlined operations.Establishing strategic business alliances with mall retailers and engaging in joint businessplanning and secondary revenue budgeting for the omnichannel vertical.Facilitating effective communication and coordination with the tech team to enhance userexperience and improve overall customer satisfaction.Through effective leadership and collaboration, I played a pivotal role in the successfulimplementation and growth of the omnichannel project, driving enhanced customer experiencesand fostering strong business process.

Bangalore

As the manager of a sizable team of over 300 individuals, I held the responsibility of overseeing250+ brand Shop-in-Shop (SIS) doors and Exclusive Brand Outlets (EBOs). My role primarilyfocused on sales management and inventory management within the distribution vertical. Somekey aspects of my responsibilities included:Driving the entire sales management process, including setting and achieving retail sales targetsand managing the associated profit and loss (P&L) aspects.Conducting sales forecasting, presenting sales budgets, reviewing sales performance,overseeing promotional activities, managing personnel, assets, and supply chain performance,as well as strategizing and integrating brand communication efforts.Achieving remarkable top-line sales of 112 Crores, representing an 18% growth over the previousyear.Successfully restructuring and transforming the Bossini brand operations team into adistribution channel business.Initiating and managing the eCommerce business channel through partnerships with Flipkartand Myntra.Implementing a comprehensive 100-point standard operating procedure (SOP) for efficient storemanagement across all Exclusive Brand outlets, with a focus on expense and asset managementand monitoring banking transactions.Exploring new business avenues and managing client relations to identify growth opportunities.Introducing a perpetual inventory counting system to identify and reduce inventorydiscrepancies and instances of pilferage, as well as identifying channels and partners forliquidating deadstock.

Bengaluru Area, India

In my role as the manager of the Adults & Accessories department for the brand PEOPLE, I wasresponsible for planning and allocation, overseeing a business turnover of 52 crores in the firstyear. Some key responsibilities and achievements include:Developing a financial budget for the department and setting revenue targets to driveprofitability. Creating a seasonal merchandise plan and allocating products to stores based ontheir grades and performance.Collaborating with the operations team to ensure the achievement of sales and growth targets.Managing and achieving the net margin for the department throughout the season.Proposing markdown strategies and sales plans for end-of-season sales to optimize inventoryand maximize sales.Identifying and introducing new business categories to capitalize on new opportunities, alignedwith the merchandising team's strategies. Compiling and analyzing product performancefeedback from data and store customer feedback, integrating the learnings into futuremerchandise planning.Through effective financial planning, strategic merchandising, and proactive teamcollaboration, I played a key role in driving the success and profitability of the Adults &Accessories department.

Bengaluru Area, India

As the manager of the Fashion & Beauty categories for Women, I successfully oversawoperations across 5 Central store locations and 6 Brand Factory outlets, leading a dedicatedcategory team of 12-14 individuals. My key responsibilities included:Delivering a financial budget for the department and setting revenue targets to driveprofitability. Forecasting sales, presenting sales budgets, reviewing sales performance,managing promotions, personnel, and assets, and reviewing supply chain performance.Strategizing and integrating brand communication efforts to enhance brand presence andcustomer engagement. Implementing inventory guidelines that resulted in achieving 80% fullstack inventory efficiency at the brand level. Collaborating with the brand team to ensure thesuccessful launch of pre-season collections and timely introduction of the seasonal range.Initiating brand promotions and collaborating with the central marketing team to developeffective communication strategies and collateral materials.Evaluating brand performance and recommending actionable plans for business development,focusing on key growth areas. Identifying category gaps through feedback collection andcompetition mapping, thus identifying new business opportunities for expansion. Presentingdata analysis and conducting business reviews with top management, providing valuableinsights and recommendations for future growth.

Bengaluru Area, India

Managed Men & Women's wear as a Floor manager, handling a team of 45+ customer care associates.The core function is to deliver the Retail sales target of the department.Responsible for Sales management and accountable for Inventory.Meet Customer satisfaction Index through the process of sales.Conceptualize and lead the team initiatives to achieve the Loyalty membership targets.Initiate people development programs like Train the Trainer for new aspirants. Evaluate staffsPerformance on Annual appraisal and plan development goals.

Bachelor Of Arts - Ba, Economics

Education record

Education record