Supported AT&T, Frontier, Ziply, Verizon and Comcast with the deployment of their Ruckus CommScope Managed Network Solution (Wi-Fi and Networking as a Service). This included training and mentoring the Service Provider’s technical and sales teams, educating them on the various hardware, software and cloud services incorporated into the solution and partnering with Service Providers to architect and approve complicated installations.• Grew the Ruckus CommScope Managed Service at AT&T and Frontier to a $35M pipeline in less than two years.• Organized within AT&T to build a Managed Service centered around their existing MDU operation and booked $6M in the first six months.• Teamed with Ziply Fiber to reboot their CPE sales and kickstart their in house Managed Service.• Worked with Service Provider teams and customer organizations to drive demand for the solution.• Managed and mentored AT&T NI Express Center with four employees.• Deployed wireless and cellular solutions for the Secret Service at the residences of a former United States President.• Deployed DAS solutions for the NFL at SoFi Stadium.• Designed and deployed outdoor Wi-Fi for data offload for the IOC and an Olympic Event.• Organized interop between Intel, Ruckus and SP partners to White Paper Wi-Fi 7 client use cases.• Combined wired, wireless and cellular managed services into one single product offering.Consultation in service public and government housing with strict technical and financial requirements.Recognized as "NAR Top SP Team" for Service Provider at our 2019 SKO. Recognized for "Above and Beyond" as Service Provider engineer at our 2020 SKO.Recognized as "NAR Top SP Team" as Service Provider engineer at our 2022 SKO.

Technical overlay supporting AT&T, Comcast, Frontier, TELUS, Rogers and Bell Canada.Architectural/Solutions design for new and existing customers. Meet with partners and customers to assess and break down needs and provide a cogent solution that addresses each requirement.“On Site” representative to provide assistance when standing up networks. Technical Creation and Presentation.Creation of architectural and design documents to detail technological functions, best practices, traffic flow, etc.Integration of Ruckus product portfolio into edge case deployments, non ethernet deployments, etc.Engineering training on wireless spec and product training for Service Providers, partners, engineers and sales teams.Technical account management. Engage with partners and customers to maintain relationships. Track partner labs and production environments, assist/advise in managed upgrades, system changes, bug and feature tracking.

Assist in the creation of Service Level Agreements to establish quality of service and response times based on scenario and severity. Creation of BOMs, SOWs, and detailing and submission of RFPs.Remote and local Project Management, managing the standing up of projects along specific milestones.Product development. Expand product availability/explore partnerships with vendors. Create scalable/modular solutions, create white papers and documentation that provides proof of concept and explains product and features.Integrate proprietary Korcett technology into non Ethernet network infrastructures such as PON and DOCSIS.Focus on large scale campus deployment numbering dozens of access switches, building layer 2/3 core, and hundreds of APs.

Architectural design and policy creation. Customer engagement and consultation on high density/bandwidth networks, deployments, integration.Assist in the creation of Service Level Agreements to establish quality of service and response times based on scenario and severity. Creation of BOMs, SOWs, and detailing and submission of RFPs.Remote and On site customer facing Project Management, managing the standing up of projects from beginning to deployment. Providing and adhering to specific project milestones.Interaction with partners and customers on site in “Town Hall”, Orientation, or other open scenarios post deployment. Work with users to identify any potential problem areas, gather data and test results, document reproducible issues and their causes, and engage with the proper channels to assess and solve issues. Engage customer and users on education and on-boarding of services. Product development. Expand product availability/explore partnerships with vendors. Create scalable/modular solutions that can address specific issues and be implemented in networks of various sizes. Create white papers and documentation that provides proof of concept and explains product and features, roll out for Patent applications, etc.

Training internally and customer facing. Provide an understanding of underlying concepts to facilitate better quality troubleshooting. Documentation and presentation of the networks or products in design phase for internal discussion or discussion with clients to meet changing needs, or final deployment to provide legible references for product design for future purposes.Initial hardware selection, procurement, network configuration, testing, turnup. On site and remote management of the configuration and turnup procedure.Escalated trouble shooting.

Configure and Maintain backbone infrastructures for C Spire. I provide intranet office support across the state of MS, TN, and AL, as well as engineer the backend systems for bandwidth sales to other ISPs, guaranteed/DIA circuits to customers, and best effort for residential. I also provide routing for VOIP, IP TV, and other business solutions as required.Engineered planned expansions of our network into new locations and maintain existing LAN/WAN/WLAN networks.Worked with sales to provide top tier services and support..Hands on experience with site survey on location and designing, installing, and managing VOIP, WLAN, and LAN infrastructures to fit customer's needs.Experience providing bandwidth and hardware backend to support gigabit FTTH services, redundant uplinks, and seamless failover.Hands on experience with: Cisco IOS, CatOS, NX-OS, Cisco ASA, JUNOS, HP ProCurve, and ClearOS devices.Hands on experience with: BGP, QoS, compatibility with non Ethernet networks, Cisco ASR1000, Cisco ASR9000, 6500 and 7600 devices, TCL, T1, HSRP, WLAN, WAN, MPLS, SIP, MCLAG, Cisco Unified Communications Manager, NetCracker, Cisco WLC, and Aerohive Wireless Solutions. Experience with a large variety of Cisco switches, routers, ASA, IPS, etc.

Provide training to Level 1 and Level 2 tech support team members. Work with engineering team on the details and trouble shooting methods for new productsCreation of manuals for training use of GPON shelfEscalated FTTH troubleshooting

Escalated trouble shooting with VOIP and IP TV for home users. Troubleshooting of DSL PPPoE and authentication issuesTroubleshooting of satellite internet service