Role Overview:Spearheaded comprehensive management tasks with a focus on commercial activities and ticketing services within the Sport and Entertainment industry. Key responsibilities included:- Ensured seamless communication with all critical stakeholders.- Monitored sales performance and guaranteed timely reporting.- Oversaw the distribution of ticketing services.- Managed market adjustments proactively to meet business goals.- Achieved growth targets by aligning local customer needs with business capabilities.Main Achievements:- Proven expertise in negotiation and strategic leadership.- Developed and implemented expansion strategies across various market segments.- Secured long-term agreements with top national clients, enhancing business stability.- Successfully resolved complex contractual and commercial disputes.- Led and mentored a large commercial team, fostering discipline and enhancing performance.- Established and maintained strong relationships with key business partners, clients, and suppliers, contributing to sustained business growth.

Position: Head of New Products and Value-Added Services DevelopmentKey Responsibilities:- City Pass Initiative: Spearheaded the development and launch of the revolutionary 'City Pass' solution, leveraging RFID technology. This initiative was designed to enhance the cultural and entertainment experience for tourists by providing seamless access to various events across the city, thereby increasing visitor engagement and satisfaction.- Print@home Service: Innovated and implemented the 'Stampa@Casa' service, enabling customers to conveniently print tickets at home following online purchases. This service utilizes advanced barcode technology, which is fully integrated with venue access control systems, streamlining entry processes and improving overall customer experience.- Last Minute Service: Pioneered the 'Last Minute' service, the first of its kind, offering a comprehensive and organized platform for live-show enthusiasts to access discounted last-minute tickets. This initiative not only filled venue seats but also significantly enhanced the live event experience for price-sensitive consumers.Achievements:- Successfully enhanced the cultural and entertainment landscape for tourists and locals alike through innovative service offerings.- Improved operational efficiency and customer satisfaction by introducing technology-driven solutions for ticket purchasing and event access.- Drove significant increases in last-minute ticket sales, contributing to higher overall attendance and revenue for live events.

- Led technical staff and managed complex ticketing projects for high-profile clients, including the Italian Moto GP at Autodromo del Mugello, top football teams (F.C. Internazionale Milano, Palermo, Udinese, Empoli, Parma, Reggina), major Italian theaters, Roma and Palermo fairs, and music promoters.- Oversaw ticketing operations for the XX Olympic Winter Games in Torino 2006, coordinating recruitment and execution.- Directed the development, configuration, and updating of all internal and external ticketing systems to comply with new fiscal legislation (D.M. July 13, 2000).