Joe Grande Email & Phone Number

Duarte, Ca, Us

New York, New York, Us

Leading a team of Cloud Engineers and Architects focused on cloud migration and building cloud-native systems in support of business team requirements and delivery schedules.• Migration of multiple data centers to Azure, AWS and IBM cloud environments.• Multiple migration projects delivered on-time and under budget which included 3000+ virtual and physical server, over 500 applications as well as supporting infrastructure systems.• Re-architect and modernize applications using cloud-native technologies and services.• Work with application teams to educate and evangelize modernization of their apps using modern methodologies and technologies.

Managing a team of Data Engineers and Architects focusing on systems compliance, system stability and cost containment• Negotiated Enterprise License agreement for company data intelligence platform delivering $7.5 million in savings over existing model.• Redesign of department processes including requirements intake, design, acceptance and delivery resulting in 50% savings in time to delivery of services. This led to a 300% increase in delivery in our first year compared to all previous years combined which delivered $1.2 million in labor savings.• Management of enterprise data services department including big data, monitoring, compliance, backup and recovery teams.• Delivered on-time and under budget project to ensure FTC compliance of over one thousand internal applications and systems avoiding millions in potential fines. This was delivered despite the existing project being behind schedule, understaffed and expected to cost quadruple the final cost as delivered.

Clients include:US Air ForceBank of AmericaDepartment of Homeland SecurityDefense Information Systems AgencyQualification highlights include:Developed and delivered management value added consulting and strategic technology infrastructure solutions for distributed and large scale data center heterogeneous environments.ITIL Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.Business Impact Assessment and Business Resumption/Disaster RecoveryEnterprise Infrastructure Architecture and Distributed Systems Management, Application Design Reviews, Storage and Data Modeling and Migration, Data Center Consolidation, and Operations Review.Build business strategies and deployment plans.Develop delivery guides and training materials where needed.

• Lead ITSM Project Manager• Interviewed, hired, and supervised all consultants used throughout all projects.• Managed, designed, and deployed project for enterprise scaled service management solution.• Supervised all local and offshore design, development and testing functions• Managed, designed and deployed integrations with a multitude of systems into the service management infrastructure• Designed training syllabus for multiple systems and processes pertaining to service management

New York, Ny, Us

• Managed Remedy Deployment including all budgetary and staffing considerations.• Designed and implemented Call Center ticket tracking software using Remedy ARS 4 and Remedy HelpDesk 4 in support of 9000 users.• Performed customization of Remedy System based on requirements gathered from support managers.• Perform day-to-day administration of Remedy System.• Facilitated transition to Global Help Desk Solution based on Remedy ARS 4.• Interviewed prospective technical staff.