Duc Le Email & Phone Number

United States

As a Senior IT Lead, I play a critical role in optimizing the company's technology infrastructure and ensuring the seamless operation of key hardware testing processes. By leveraging cutting-edge technology, I lead the testing and maintenance of servers and hard drives, unlock BIOS configurations for Dell systems, and collaborate with supervisors to maintain high product shipment standards.Key Responsibilities:Server Testing: Utilize state-of-the-art server testing equipment to conduct rigorous evaluations, ensuring that all servers meet performance and reliability standards.Hard Drive Testing: Lead the testing of hard drives using advanced hard drive testers to ensure data integrity and operational efficiency.BIOS Unlocking for Dell Systems: Unlock and configure BIOS settings for Dell computers, enabling optimal performance and system customization.Shipment Performance: Collaborate with supervisors to maintain a 90% product achievement rate for shipments, ensuring that all products meet quality and delivery standards before dispatch.Process Improvement: Continuously evaluate and improve testing procedures to increase efficiency and reduce downtime.Team Leadership: Work closely with cross-functional teams, providing guidance and technical expertise to optimize hardware testing and shipping processes.Troubleshooting and Issue Resolution: Identify and resolve hardware and software issues that arise during the testing phase to ensure all products meet the company’s high standards.

8324 Miramar Mall, San Diego, Ca 92101

As an Information Technology Lead, I drive innovation and efficiency in hardware testing and assembly processes. My role focuses on the development and implementation of hardware test programs, the digital transformation of standard operating procedures (SOPs), and ensuring the successful assembly and testing of computer systems. By combining technical expertise in C# programming and hands-on hardware experience, I streamline the testing and assembly workflow for optimal performance.Development of Hardware Test Programs: Lead the creation of robust, efficient C# programs to automate and streamline the testing of various computer hardware components.Key Responsibilities:Computer Hardware Testing: Conduct and oversee comprehensive testing procedures to ensure all hardware components meet operational and quality standards.Computer Assembly: Guide the end-to-end process of assembling computer systems, ensuring that all components are correctly integrated and functional.Digital Transformation of SOPs: Transition manual standard operating procedures (SOPs) into digital formats, ensuring more efficient and accurate testing processes.Process Optimization: Continuously analyze and improve hardware testing and assembly processes for better efficiency, accuracy, and scalability.Technical Troubleshooting: Identify and resolve hardware and software issues that arise during the testing and assembly stages.Collaboration: Work closely with cross-functional teams to ensure that hardware meets all operational requirements and aligns with broader business goals.

2260 Callagan Hwy Building No. 3187A, San Diego, Ca 92136

As a Cashier, I have honed my skills in delivering exceptional customer service and efficiently managing transactions. My role involves ensuring smooth, accurate, and secure payment processing while maintaining a welcoming and organized environment at the checkout counter.Key Responsibilities:Customer Engagement: Greet customers warmly, creating a friendly and approachable atmosphere while assisting them with their transactions and inquiries.Payment Processing: Expertly operate the cash register, handling a variety of payment methods including cash, credit/debit cards, and digital payments with accuracy and speed.Transaction Efficiency: Accurately scan, price, and bag items, ensuring that each transaction is processed smoothly and without errors.Product Knowledge: Provide information on current promotions, products, and services, helping customers make informed purchasing decisions.Cash Management: Balance the cash drawer daily, ensuring all transactions are accounted for, and maintain precise records of all financial activities.Problem Resolution: Address customer questions, concerns, and complaints in a professional manner, offering appropriate solutions to enhance customer satisfaction.Store Policies: Adhere to and enforce store policies regarding returns, exchanges, and refunds, ensuring that all procedures are followed correctly.Organization: Keep the checkout area clean, organized, and fully stocked with necessary supplies to maintain a professional and efficient workspace.Team Collaboration: Collaborate with team members to support overall store operations, including restocking shelves and organizing merchandise as needed.Security Compliance: Follow company security measures to ensure all transactions are secure and that customer data is protected.

Bachelor Of Science - Bs, Computer Engineering, Ip

Activities and Societies: IEEE, App Developer Club, Workout.

Associate Of Science - As, Computer Engineering