John Granigan Email & Phone Number

Charlotte, North Carolina Area

• Application training point of contact for assigned group of new, mid-sized private practice and hospital clients.
• Participated in initial Client Kick-Off Calls, conducted online training, and assisted the client in creation of their workflows to correlate with end-user training.
• Analyzed facility operations and processes to design the most efficient clinical workflow and training plan with the utilization of pre-live implementation forms.
• Provided onsite and advanced training… Show more
• Provided onsite and advanced training support utilizing a customized training agenda and curriculum materials.
• Used clinical workflow and billing expertise and independent judgement in software training curriculum and provided expert troubleshooting knowledge.

Charlotte, North Carolina Area

• Partnered with Value Added Reseller (VAR) accounts and Medflow-direct clients to energize partner relationship and build a collaborative environment.
• Coordinated with internal management and staff resources to review and resolve critical support cases.
• Developed strategic account plans to establish measurable objectives and goals, assess relationship performance and translate client needs into action items.
• Promoted availability of Medflow products and services to optimize… Show more
• Promoted availability of Medflow products and services to optimize client workflow solutions.
• Managed client upgrades to web-based and client/server versions, working closely with inside sales team on purchase orders and resultant project creation and resource allocation. Show less

Charlotte, North Carolina Area

• Directed full lifecycle project management on electronic health record software implementation for new clients.
• Managed Veterans’ Affairs team supporting Medflow Electronic Medical Records (EMR) implementation into VA hospital clinics.
• Directed successful implementation of Medflow upgrade at University of California Irvine with Allscripts Sunrise.
• Effectively interfaced across multiple levels including stakeholders, technicians, internal and third party software developers… Show more
• Effectively interfaced across multiple levels including stakeholders, technicians, internal and third party software developers, trainers, customer support, quality assurance and Physicians/Providers. **Key Successes:
• Served as a training point of contact for assigned group of new, mid-sized clients.

Greater Atlanta Area

• Managed implementation of Valant cloud-based Behavioral Health Electronic Health Records (EHR) for new clients, start to finish.
• Consulted with clients on development of best workflow practices including medical billing efficacy, practice administration efficiency and provider visit documentation.
• Trained providers and office staff on application of best workflow procedures using the Valant EHR system.
• Travelled onsite to manage implementation of the Valant EHR.
• … Show more
• Coordinated services for clients with third-party partner vendors, including Emdeon, Navicure and Dr. First.

Earl, NC

• Provided first-tier technical support for computer end users.
• Performed various software installations and upgrades, managed email configurations, and proficiently administered network login data to drive operational excellence.
• Earned solid reputation for timely resolution of complex issues and providing exemplary customer service.

• Developed and facilitated engaging training workshops and managed web-based CRM encompassing Electronic Medical Records and Practice Management application training for pediatric practices.
• Devised and implemented comprehensive eLearning courses utilizing Adobe Captivate for effective client training.
• Provided valuable go-live support for clients enveloping individualized training for staff, daily debriefing on workflow and application utilization, and partnered with management to… Show more
• Provided valuable go-live support for clients enveloping individualized training for staff, daily debriefing on workflow and application utilization, and partnered with management to ensure a seamless adaptation.**Key.

Charlotte, NC

• Directed full lifecycle project management on electronic health record software implementation for new clients.
• Managed network, development, quality assurance, training, and support for Veterans’ Affairs team supporting Medflow EMR implementation into VA hospital clinics across multiple sites.
• Ensured optimal system installation and integration, training, customer satisfaction, and network configuration.
• Proficiently managed over 30 EMR implementations from mid to large scale… Show more
• Proficiently managed over 30 EMR implementations from mid to large scale clients overseeing entire project lifecycle and administering project milestones with OpenAir Project Management System.
• Effectively interfaced across multiple levels including stakeholders, technicians, internal and third party software developers, trainers, customer support, quality assurance, and Physicians/Providers. **Key.

Charlotte, NC

• Project manager accountable for the coordinated management of ONC-ATCB certification of EMR system.
• Successfully facilitated over 50 onsite EMR and optical implementations of Crowell Systems Medformix application including staff training, full system setup, and go-live support across 14 states.
• Managed eLearning project team to design and create online courses for medical modules.
• Led project design team on training manual creation and directed classroom and web-based training… Show more
• Led project design team on training manual creation and directed classroom and web-based training for system customization and utilization.
• Collaborated with clinical technicians to devise best practices guide for seamless transition to electronic records.

Fairfax, VA

• Conducted classroom and web-based training for federal and state employees on Microsoft Office Suite products.
• Utilized ADDIE methodology to develop training documentation such as end-user curricula and instructor/user guides.
• Primary training facilitator and instructional designer for the Arlington County (Virginia) Department of Human Services web-based Daughter of Case (DOC) centralized database system training classes.
• Selected as primary trainer for U.S. Department of… Show more
• Selected as primary trainer for U.S. Department of Justice United States Trustees’ Professional Timekeeping System, Fee Information and Collection System, and Debtor Audit web applications in classroom and.
• Instructional course designer and trainer for U.S. Environmental Protection Agency’s standard COTS software and customized web applications. **Key Successes: * Successfully took on IRS logistics agency assignment.

Washington D.C.

• Led project design team, developers, and coders to create company Intranet site and administered site content.
• Regulated technology training program for more than 250 staff members and created engaging curricula.
• Diligently managed team of 79 committee website administrators and ensured quality standards compliance.
• Coordinated enterprise software upgrades for Microsoft Office 2000 and Windows XP.
• Formulated computer skills assessment test and maintained results and… Show more
• Formulated computer skills assessment test and maintained results and training records for all employees. Show less

Bachelor Of Science (B.S.), Politics And Government

Bachelor'S Degree, Political Science And Government